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Guangzhou Carat Hotel

5.0 star property
Indulge in world-class spa treatments then soak up the sun by the marina. Your tranquil retreat awaits.

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Guangzhou Carat Hotel, situated in Baiyun District, offers a tranquil escape with a marina and serene garden. Unwind at Yu Spa or enjoy international cuisine at one of the two on-site restaurants. With amenities like an indoor pool, outdoor pool, free self parking and free newspapers you'll feel right at home.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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About the area

Located in Baiyun District, a neighbourhood in Guangzhou, Guangzhou Carat Hotel is near a metro station. Beijing Road Pedestrian Street and Shangxiajiu Pedestrian Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chimelong Paradise. Guangzhou Children's Park and Guangzhou Zoo are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with ecotours. Visit our Guangzhou travel guide
Map
388 Guangyuan Middle Road, Baiyun District, Guangzhou, Guangdong, 510405

What's nearby

  • A traditional Chinese gate with inscriptions, surrounded by lush greenery and stone elephants.
    Baiyun Mountain
    3 min drive - 3.5 km
  • A modern, circular building with a unique roof design, surrounded by a landscaped area and a river.
    Guangzhou Baiyun International Convention Center
    8 min drive - 4.6 km
  • Bai Yun Cable Way
    8 min walk - 0.6 km
  • Yuntai Garden
    12 min walk - 1.0 km
  • Guangzhou Sculpture Park
    2 min drive - 2.1 km

Getting around

  • Feixiang Park Station
    4 min drive
  • Guangzhou Railway Station
    9 min drive
  • Foshan (FUO-Shadi)
    36 min drive

Restaurants

  • McDonald's 麦当劳
    4 min drive
  • Tea House
    6 min drive
  • Luming Restaurant
    3 min drive
  • 大神牛腩
    6 min drive
  • Kohinoor Resturant
    4 min drive

About this property

Guangzhou Carat Hotel

  • Hotel near Beijing Road Pedestrian Street
  • You can look forward to a marina, a corner/local shop and a terrace at Guangzhou Carat Hotel. Treat yourself to a body treatment, aromatherapy or a massage at Yu Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Babysitting (surcharge), wedding services and luggage storage
  • Room features
  • All 247 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and air conditioning.
  • More conveniences in all rooms include:
    • Bathrooms with designer toiletries and showers
    • Flat-screen TVs with satellite channels
    • Fridges, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Phoenix
  • Home Kitchen
  • Mirage Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Aromatherapy
  • Hot tub
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 168 per person
  • Airport shuttle fee: CNY 1000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Guangzhou Carat Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Guangzhou Carat Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Guangzhou Carat Hotel?

Self-parking is free at this property.

What time is check-in at Guangzhou Carat Hotel?

Check-in start time: 2 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Guangzhou Carat Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Guangzhou Carat Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 1000 per vehicle applies.

Where is Guangzhou Carat Hotel located?

Located in Baiyun District, this spa hotel is within 2 miles (3 km) of Yuntai Garden, Baiyun Mountain and Guangzhou Wanda Plaza. Guangzhou Children's Park and Guangzhou Museum of Art are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Guangzhou Carat Hotel Reviews

7.8

Good

8.4

Cleanliness

6.4

Location

7.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 86 out of 266 reviews
Rating 8 - Good. 112 out of 266 reviews
Rating 6 - Okay. 31 out of 266 reviews
Rating 4 - Poor. 16 out of 266 reviews
Rating 2 - Terrible. 21 out of 266 reviews

Reviews

Verified review

10/10 Excellent

khaldoune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hôtel

Mon hôtel préféré a guangzhou
Stayed 8 nights in Jan 2020
Verified review

8/10 Good

YONG SEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조식포함 좋음

깨끗한 상태의 룸과 비품이 좋았으며 특히 조식은 마음에 들었슴
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Comfort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 5 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable I liked it a lot. The hotel design is also superb and I really liked the idea of pone shutter closing both the toilet and bathroom door. The breakfast can be improved to accommodate the international travellers better.
Stayed 2 nights in May 2019
Verified review

4/10 Poor

HYUKSANG

Different with my expect
Stayed 4 nights in Mar 2019
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

情況一般

浴缸清潔不夠 還有頭髮在缸內 裝水後有漂浮物油脂 附近最少要走10分鐘才有餐廳 房間光度不足
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le parfum dans les gloires est super , le room service ne ramasse pas les assiettes après le service. Le wifi est médiocre par contre
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love it every time I come here

The rooms are great the food is good the location is comfortable
Stayed 5 nights in Oct 2018
Verified review

6/10 Okay

Ljnus

Liked: Staff & service
Disliked: Cleanliness
Beds comfortable. But rooms have mold on the ceiling and when we asked we were told that we could change our room but all rooms were the same. Coffee good and bfast good in the morning if you stick with pastries. Dinner buffet disappointing. Very helpful staff, though. With a little tic, this would be comfortable and decent place to stay.
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

주변에 아무것도 없다

호텔 주변에는 아무것도 없다 심지어 교통여건이 나쁘고 체크아웃 시간이 삼십분이나 걸린다 택시잡기 어려운 장소다
Stayed 4 nights in Sep 2018
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
晚上入住時遇到団队客，結果手續等了很久，前台人員明顯不足。酒店系統糟糕，好幾個酒店預訂網站的單子都收不到。房間挺大，冷氣不夠，重點是廁所有異味、廁所有異味、廁所有異味⋯酒店的茶樓早茶點心不錯，是唯一的亮點～
Stayed 1 night in Aug 2018
Verified review

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

호텔이용할때 여권도 카피하고 고객사진도 허락없이 촬영함

체크인할때 객실손님의 여권을 카피하고 개인동의도 받지 않고 허락없이 사진도 촬영하여 보관하는 기분 나쁜호텔
Stayed 5 nights in Jul 2018
Verified review

2/10 Terrible

Jun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常差的住宿体验，服务态度不好，以后不会再去
Stayed 2 nights in Jun 2018
Verified review

2/10 Terrible

james

Disliked: Cleanliness, staff & service

호텔은 좋으나 위치가 너무 별루고, 로비에 직원들이 너무 허접함

아침일찍 나왓는데도 체크아웃하는데 30분이나 걸리고, 손님 세워놓고 양해도 없이 본인 할일 다하는 무례한 호텔직원들은 교육좀 시켜야 할듯하다. 유니폼도 입지않고 사복차림에 하품이나 계속하면서 불결한 태도를 보이는 호텔직원들을 로비에서 일을 하게 하는 호텔은 이해가 가지 않는다. 전문직이지 않아보이는 호텔직원들이 많은것같아 전체적으로 느낌이 좋치않은 호텔이며, 호텔전체적으로 쾌쾌한 냄새가 많이 나고 습하다..
Stayed 7 nights in Jan 2018
Verified review

2/10 Terrible

JAMES

Disliked: Staff & service

호텔로비에 있는 직원들은 손님을 세워놓고 세월아 내월아 하면서 태도가 나쁘다

방청소하는 아줌마들은 새벽부터 복도에서 웃고 떠들고 정숙하지가 못하며, 호텔로비에 직원들은 전문적이지 못해서 손님을 오랜동안 세워놓고 시간보내면서 기다리게 만들어서 오전에 공항가야하는 손님들이 큰소리를 치게 만들고서야 미안하다는 말도없고 정말 태도가 불량하다.. 로비에서 중국인들이 담배를 마구 피워도 제재하는 호텔직원 하나없으며 , 심지어 에레베이터에도 담배를 피고 다니게 하는 겉모습에 비해 정말 허접한 호텔이라고 생각함, 좀더 직원관리를 철저하게 하면 좋으련만, 딱 가격에 맞는정도 보다 살짝 못함, 차라리 한국모텔이 더 고급지고 더 낳음
Stayed 6 nights in Oct 2017
Verified review

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Great Hotel. I’ve used it since 2013. Very clean..... food needs more continental dishes and taste.
Stayed 7 nights in Oct 2017
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superfint hotell med trevlig och serviceinriktad personal.
Stayed 3 nights in Oct 2017
Verified review

4/10 Poor

Adekunle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

BEAUTIFUL HOTEL, POOR SERVICE! (BEWARE OF FRAUD)

For all the white glove service, and friendly smiles at arrival, the hotel didn't live up to it's promise. Staffers had a better command of the English language than most typical hotels in the area, but failed to be helpful when it most mattered. The front desk (which had a convenient currency exchange service) was fully aware of how fraudulent taxicab drivers were in the city, and gave no advance warning to clients. After I was defrauded by a taxi-cab driver of over Y450 through a very slick scheme, the front desk confirmed to me that the bills the driver had passed on to me were all fake, and described in detail how the fraud was perpetrated. It was definitely medicine after death! It made no sense that they were that aware of what was going on and wouldn't warn clients ahead. They almost seemed complicit in the fraud. Also anytime you complained about anything was when their command of the English always disappeared. I quickly came to realize that it was their way of avoiding responsibility- a standard way of not wanting to solve clients' complaints or problems. I left a country I had fallen in love with, very bitter and disillusioned. Will never stay here again, nor visit China. SAD! :-(
Stayed 3 nights in Oct 2017
Verified review

4/10 Poor

james

Liked: Room comfort
Disliked: Staff & service

가성비는 좋은 편이지만 교통이 정말 불편하고 주변에 식당이 없다

호텔을 잘 지어놨지만 관리가 허술하고 주로 단체중국인들 위주로 영업을 하는곳인것 같아 항상 입구가 시끄럽고 분위기가 좋치 않다. 방의 상태는 좋았지만 와이파이가 너무 느리고 관리를 점점 소홀하게 하기때문에 방키가 작동을 잘 하지 않아서 문을 열려고 문앞에 한참 서있던 적도 있다. 또한 금고도 사용하려고 했지만 배터리가 방전되서 불편했다..
Stayed 7 nights in Mar 2017
Verified review

6/10 Okay

Pok

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
This was not the 1st time I stayed at Royal Tulip. The services was good previously but the recent experience that I had was not so pleasant. The check in staff was kind of rude, my mini bar was lock, remains of hair in the bathroom drainage wasn't clear on a daily basis.
Stayed 4 nights in Jul 2017
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

청결하지 못함

청소는 해주지만 수건이 새로 교체 될때 수건안에서 여자 머리카락이 자주 나옴 수건을 제대로 세탁해서 교체 해주는 것 같지 않고 그냥 다시 말려서 교체되는것 같아 불결함 왜냐하면 이번이 처음이 아니었음
Stayed 7 nights in Jun 2017
Verified review

10/10 Excellent

Rebeca

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful Hotel , Excelent rooms.

Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean ! Very easy to get taxi ir transportation from the hotel, very quite and restful . Beautiful rooms , bar and dinning room.
Verified review

10/10 Excellent

Ganeswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Water supply

All are good. Just the water system need to be improved.
Verified review

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima opção para a Canton Fair

Hotel com boa estrutura, quartos bons e limpos. Oferece shuttle para todos os dias da feira. ótima localização e atendimento do staff.
Verified review

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

El hotel esta muy bien, los cuartos son amplios y las camas muy comodas. El desayuno tiene una amplia variedad y no solo sirven comida asiatica. El staff es muy atento aunque no todos hablan ingles y los que si lo llegan a hablar no lo hablan muy bien. Tiene servicio de shuttle hacia la expo, ademas de ofrecer shuttles por la tarde para conocer mas de la ciudad.