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Reviews of Hampton Inn Gretna - Smith Mountain Lake

2.5 out of 5
Hampton Inn Gretna - Smith Mountain Lake
200 McBride Ln, Gretna, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 321 reviews" "
Rating 8 - Good. 98 out of 321 reviews" "
Rating 6 - Okay. 24 out of 321 reviews" "
Rating 4 - Poor. 8 out of 321 reviews" "
Rating 2 - Terrible. 10 out of 321 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent hotel in a very small town. There was lots of parking and it was safe. I would stay there again.
Stayed 2 nights in May 2024
Response from Tabby V on 12 May 2024
Thank you for your review and positive review!

6/10 Okay

james

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly staff and room could use some attention to detail on maintenance and house keeping. I had loud guests on the 4th floor above me. Front desk associate stated it was 3 teenage girls playing music and dancing. Two different front desk associates made attempts to quiet them down but it lasted well over midnight. Secondly, the room to my immediate right had there music and tv playing throughout the night until i departed at 10am this morning. Myself or my elderly Mother were unable to get a good nights rest due to these issues before our drive home. Maintenance: Paint peeling off the wall near thermostat. Improper outlet cover on wall above desk that shows a hole in wall. Housekeeping: Food stain on carpet in front of desk and dark spots on bathtub caulking.
Stayed 1 night in Apr 2024
Response from Tabby on 15 Apr 2024
Hello James,Thank you for your review. We have made a maintenance note regarding the issues in the room. I do apologize for the inconvenience of the other loud guests. We hope to have you back soon.Best regards,Tabby V

10/10 Excellent

Edward

Stayed 2 nights in Apr 2024
Response from Tabby V on 12 May 2024
Thank you so much for your stay and positive review!

10/10 Excellent

Ted

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tabby on 15 Apr 2024
Thank you so much for your stay!

10/10 Excellent

Ted

Liked: Cleanliness, property conditions & facilities
Nice quiet room. Very clean. Parking close to the door. Friendly staff. Delicios Breakfast
Stayed 1 night in Feb 2024
Response from Tabby on 14 Mar 2024
Hello Ted,Thank you so much for your stay with us at the Hampton Inn Gretna VA!So glad to hear you enjoyed it!

10/10 Excellent

Jonathan L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Overnight while traveling. Typical Hampton Inn, no issues. Clean, convenient comfortable, good service. Variety of breakfast items, including apples, oranges, bananas. Highly recommend
Stayed 1 night in Feb 2024
Response from Tabby V. on 18 Feb 2024
Thank you so much for your stay with us! We appreciate the positive feedback!Thank you, we hope to see you again soon.-Hampton Inn Team

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Tabby on 30 Mar 2024
Thank you so much for your stay, we hope to see you again soon!

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tabby V. on 18 Feb 2024
Thank you so much for your stay!

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Get Away
Very nice facility and a wonderful breakfast. We were very comfortable and will stay here again when in the area.
Stayed 1 night in Jan 2024
Response from Tabby V. on 18 Feb 2024
We are o very glad you enjoyed your stay with us we hope to see you again in the future!

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place very nice and convenient.
Stayed 2 nights in Jan 2024
Response from Tabby V. on 18 Feb 2024
Thank you so much for your stay.

10/10 Excellent

Dan

Stayed 3 nights in Jan 2024
Response from Tabbyv on 29 Apr 2024
Thank you for your stay!

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

ismael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Stephen, Carrollton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff. Excellent Breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
I live in Raleigh,Nc now but from Gretna, Va. it was very nice to visit family for Christmas and having a nice place to stay! The staff were very friendly and fast at check in. My room was nice and the hot breakfast was delicious. Thank you all so much.
Stayed 1 night in Dec 2023
Response from Tabby V. on 18 Feb 2024
Thank you so much for your stay John. We appreciate your business and the positive feedback!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Very quiet. Staff was polite. Breakfast was very good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities & staff
Stayed 1 night in Nov 2023

6/10 Okay

Sherri

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert, Media

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

ismael

Stayed 3 nights in Nov 2023

6/10 Okay

FRED

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would recommend with a few glitches
Stayed two nights, and the maid did not make our bed, but took our dirty towels and didn’t leave clean ones. The sink was clogged and there was no soap in the dispenser in the shower. Front desk staff was very friendly and did an excellent job.
Stayed 2 nights in Oct 2023
Response from Tabby V. on 7 Nov 2023
I am sorry to hear about your inconveniences, and that front desk was able to help with these. You feedback is valuable to us. Thank you so much for your stay.Thanks again,Tabby

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location friendly staff good breakfast
Stayed 1 night in Oct 2023
Response from Heather on 11 Oct 2023
Richard we are very happy to hear that you enjoyed your stay with us! We hope to see you again very soon. Have a wonderful day!

8/10 Good

travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant. The young man that checked me in was very polite I believe his name was Sauvion. Can’t complain.
Stayed 3 nights in Sep 2023
Response from Tabby V. on 5 Oct 2023
I am very glad you enjoyed your stay with us here at the Hometown Hampton. We look forward to your future stay with us!

8/10 Good

Tiffiany

Stayed 2 nights in Sep 2023
Response from Tabby V. on 3 Oct 2023
Thank you so much for your review and stay at The Hometown Hampton!

10/10 Excellent

BOB

Stayed 1 night in Sep 2023

10/10 Excellent

Marlo

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tabby V. on 3 Oct 2023
Thank you for your review and for choosing The Hometown Hampton for your stay!

6/10 Okay

Gerardo

Stayed 3 nights in Sep 2023
Response from Tabby V. on 3 Oct 2023
Thank you for choosing The Hometown Hampton for your stay!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On line check is convenient, staff is always friendly and courteous
Stayed 1 night in Sep 2023
Response from Tabby V. on 5 Sep 2023
Thank you so much for your stay with us at the Hampton Inn gretna. We hope you enjoyed your stay and that you continue to choose our Hometown Hampton!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, Clean
Stayed 1 night in Sep 2023
Response from Heather on 4 Sep 2023
John thank you so much for a good review! We are so glad that you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Katisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Heather on 2 Sep 2023
We are so glad you have enjoyed your stay with us, and we look forward to seeing you again!Have a wonderful and Blessed day

10/10 Excellent

BETHUEL

Stayed 1 night in Aug 2023
Response from Tabby V. on 11 Sep 2023
Thank you so much for you stay!

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pat in the breakfast dining area was a delight.!!!
Stayed 3 nights in Jul 2023
Response from Tabby V. on 20 Aug 2023
Thank you so much for your stay and your review! Pat our breakfast ambassador is a gem for sure!

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice for the price compared to other hotels now adays. I travel to this area a lot and this will be my go to hotel
Stayed 1 night in Jul 2023
Response from Tabby V. on 20 Aug 2023
We are happy to have you! Thank you so much for your stay and review!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn't find a good price of a hotel near Lynchburg, so stayed here as it was on the way and it was a great surprise. Good hot breakfast, friendly staff, clean and quiet room. There are a lot of eating options and a grocery store in Gretna, all very close to the hotel with pretty views.
Stayed 1 night in Jul 2023
Response from Tabby V. on 20 Aug 2023
Thank you so much for your stay and your review! We hope you are able to stay with us again!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price in desired location and very well kept property. Ongoing computer issues made check-in slow. Hotel needs better IT support.
Stayed 1 night in Jul 2023
Response from Tabby V. on 20 Aug 2023
Thank you for your stay and review. You are very much appreciated!

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023
Response from Tabby V. on 20 Aug 2023
Thank you very much for your review. We are happy you enjoyed your stay. Please do come again!

10/10 Excellent

Rupert, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good place for a good night's rest. No frills, nice people.
Stayed 1 night in May 2023

8/10 Good

Dora

Stayed 2 nights in May 2023

8/10 Good

Steve

Stayed 1 night in May 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf
Great hotel perfect location for golf trip
Stayed 1 night in May 2023

8/10 Good

Connor

Stayed 3 nights in Apr 2023

10/10 Excellent

Darrel A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and very convenient for my needs
Stayed 1 night in Apr 2023

2/10 Terrible

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Poor front desk help
The hotel was fine. We had some very loud neighbors that played music until 4:00 am. I contacted the office twice and finally went down to tell them of this problem. Not sure if they did anything because the music continued. I made 2 more calls and it finally stopped around 4:00 am. The desk staff was no help. This was after driving 11 hours and needed to drive another 6 the next day.
Stayed 1 night in Apr 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room & Great staff
We had a great stay. Pat at breakfast was very helpful and was a pleasure to talk to.
Stayed 4 nights in Mar 2023

10/10 Excellent

getachew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my Stay
Stayed 9 nights in Feb 2023