I got in late but Maria was helpful and quick about getting me settled. My room was in the annex. Mariana, who runs the place, was warm and welcoming the next morning.She was all-around helpful. The roof deck was a nice place to sit. Breakfast in the garden courtyard was wonderful. Her drivers were terrific as well.The bed was comfortable, the shower was good and the AC worked well. The wifi was pretty good; not too much buffering. I liked the location within the Old Town; a bit set back from the main action, although still lots (and LOTS) of people walking around during the day (but evenings were relatively quiet).
Because hotel rooms in Greece (at least all I have experienced) don't have floor coverings, I heard everything that happened in the room above mine. When they came in after midnight, dropped something, moved a chair, etc. it woke me, or kept me up. The lighting in the room could use improvement. The room was quite dark as it was set back with a big courtyard in front. If the heavy drapes were open, I got some sunlight (there was only glass in the front (door and side panel windows), but then others in the annex could see into my room if they were coming or going. Luckily I brought a headlamp, which I used several times. There needs to be more and brighter lighting. Lastly, I didn't find the pillows to be very comfortable (as I have not in any place I've stayed; I prefer soft, squishy pillows and have yet to find that in Greece.