Dear Matthew,Thank you very much for your comments, specially to our team. We hope see you soon in Granada!Warm Regards

Dear Miriam C, First of all, we would like to thank you for choosing Meliá Granada in you recent visit to the city of the Alhambra. We are very happy to learn that you had a lovely stay and you found our convenient location, tasty breakfast and the attentive care of our staff to impress you the most. However, we would like to apologize again for the inconveniences encountered with the A/C which we would have loved to avoid at any cost. In this regards, we would like to take this opportunity to mention and a full refurbishment of the facilities and rooms will be carrying from November onwards. Therefore, we will be working on all these aspects to improve and enhance the future experience of our beloved guests. We genuinely hope to have the chance to welcome you back in our newly and renovated Meliá Granada. Kind regards, Rosario Paz BolañosGuest Experience Manager

Dear Guest, We appreciate you rated your most recent experience at Meliá Granada. Gladly, you had a pleasant and good stay with us. We truly hope you enjoyed your experience as well as this wonderful city. We wish to welcome you back very soon. Kind regards, Rosario Paz Bolaños Guest Experience Manager

Dear guest, We appreciate to hear that your expectations were met with our services and facilities and that you enjoyed your more recent stay at Meliá Granada.It is a pleasure for us to know that our customers feel comfortable and glad after visiting us because this is the main goal of our company, and we all thank you for appreciate the hard work that all our team do every day.We sincerely hope that we have the chance to welcome you again very soon wishing to provide you once again an excellent experience.Best regards,Rosario Paz Bolaños

Dear Yoon Hee, Thank you for having taken some of your valuable time to send us your feedback about some points you considered during your stay at Meliá Granada.We are glad to learn that you had a very positive stay.Allow us to take this opportunity as well to inform that we do have the mentioned amenities upon request, such as toothbrush, comb, shoe shiner, etc. due to the commitment of reclycing and eliminating unnecessary waste. In superior categories we also have included bathrobes and slippers, as well as coffee machine.We hope you visit us again in the future, we would be absolutely glad to welcome you back again.Best regards,

Dear Elena, First and foremost, we would like to extend a big thank you for choosing Meliá Granada in your recent stay in the city of the Alhambra. Following your feedback, we would like to sincerely apologize for the inconveniences encountered upon arrival. We definitely consider our human team to be one of the great assets within the hotel and we are really sorry that this was not reflected when welcoming you to the hotel. Please rest assured that we will for sure take your comments on board in order to avoid this from happening again. We really hope you can forget about this inconvenience and it not let stop you from visiting us again in the future. We wish that in spite of this you enjoyed the remaining of your stay and your visit to Granada. The entire team looks forward to receiving you back.Kind regards,

Dear Carlos, Thank you very much for sharing your excellent rate with us after your visit to Meliá Granada.It is a pleasure for us to know that you had an excellent stay and you enjoyed it. Your kind comments will serve as an added inspiration to consistently maintain the high standards that you have experienced during your stay with us.We would be absolutely delighted to welcome you back any time soon. At Meliá Granada we will be awaiting your your return to offer you our best care.Warm regards,

Estimado huésped, Muchas gracias por hacernos llegar su excelente opinión tras su estancia en Meliá Granada.Estamos encantados de conocer de primera mano que tuvieron una experiencia maravillosa con nosotros. Nuestra mayor recompensa es conocer que ha disfrutado de su estancia con nosotros y que hemos cumplido sus expectativas.Ha sido un verdadero placer tenerle con nosotros y todo el Equipo se alegra de conocer que hemos contribuido a que su experiencia haya sido placentera.Estamos deseando recibirle en su próxima visita a Granada.Reciba un afectuoso saludo,

Dear Kenneth, Thank you very much for sharing your excellent rate with us after your visit to Meliá Granada.It is a pleasure for us to know that you had an excellent stay and you enjoyed it. Your feedback will serve as an added inspiration to consistently maintain the high standards that you have experienced during your stay with us.We would be absolutely delighted to welcome you back any time soon. At Meliá Granada we will be awaiting your your return to offer you our best care.Warm regards,

Dear Trond,First of all, thank you very much for sharing with us your comments regarding your recent stay at Meliá Granada.We are glad to learn that you enjoyed your experience and we excedeed all your expectations.We will be delighted to welcome you back at Meliá Granada and provide you with our best to make your stay an amazing experience once again.Best regards,

Dear Piero,Thank you very much for choosing Meliá Granada and for taking the time to share this wonderful review with the travellers of Expedia.We are delighted to learn that you enjoyed of a comfortable stay. However, we would love to know about your feedback in order to meet with all your expectations and needs in a future stay.It has been a real pleasure to have you here and we look forward to welcoming you back really soon again!Kind regards,

Dear Keonhee, Thank you very much for choosing Meliá Granada and for taking the time to share your detailed review following your recent stay. We are more than happy to know that you enjoyed your stay with us overall satisfactory. We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Best regards, Rosario Paz Bolaños Guest Experience Manager

Dear Sangwoo, First of all we would like to thank you for choosing us for your stay in Granada. We are glad to learn that you had a wonderful experience with us, and that you found our convenient location and our excellente breakfast to impress you the most. We truly hope to welcome you in the near future and offer you another memorable experience. Kind regards, Rosario Paz Bolaños Guest Experience Manager

Dear Thomas F., Thank you for sharing your experience with us on Expedia. We are delighted to read that our location suited you well and that youf found the attentive care of our staff to impress you the most. Howver, concerning the room facilities, we are sorry to read that these did not meet your expectations and would like to reassure you that your observations have been shared to the departments involved and this will be taken into consideration for any future refurbishment projects. We are pleased to announce that Meliá Granada will be undergoing a refurbishment of all our facilities, commencing on the 1st of September. This is an exciting time for the property that has a rich history throughout the decades and these developments will see the property enhance the experience for all of our future guests. We truly hope to welcome you in the near future and offer you a memorable experience in our new and renovated Meliá Granada. Kind regards, Rosario Paz Bolaños Guest Experience Manager

Dear Flavio, Thank you very much for choosing Meliá Granada and for taking the time to share your detailed review following your recent stay. We are more than happy to know that you enjoyed your stay with us overall satisfactory. We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable. Best regards, Ania Poniatowska Guest Experience Team

Dear Dylan, Thank you very much for sharing your fantastic rating following your recent experience at Meliá Granada. We are glad to learn that you enjoyed your stay with us and that we were able to exceed all your expectations. Looking forward to welcoming you should your plans bring you back to Granada! Kind regards, Ania Poniatowska Guest Experience Team

Dear Derek, On behalf of the entire we would like to thank you for choosing Meliá Granada for your recent stay. We look forward to having the opportunity to welcome you back in the future. Kind regards, Ania Poniatowska Guest Experience Team

Dear Michele, First of all, thank you very much for sharing with us your comments regarding your recent stay at Meliá Granada. We are glad to learn that you enjoyed your experience with us and you found our convenient location, comfortable facilities and our staff care to impress you the most. We truly hope everything you needed was provided it and you received the service you deserved. We are delighted to learn that we made the most of your stay and you enjoyed all our servicies and facilities. We cannot wait to welcome you back! Best Regards, Ania Poniatowska Guest Experience Team

Estimado Leo, En primer lugar nos gustaría darle las gracias por elegir Meliá Granada durante su reciente visita en la ciudad y por haber tomado el tiempo de compartir su opinión con nosotros. Todos los comentarios que recibimos son de gran valor para nuestra continua mejora y para nuestro constante desarrollo. Ojalá tengamos la oportunidad de recibirle nuevamente en el futuro y garantízale otra inolvidable experiencia en nuestro hotel. Saludo cordiales, Ania Poniatowska Guest Experience Team

Dear Sharon, First of all we would like to thank you for choosing us for your stay in Granada. We are glad to learn that you had a wonderful experience with us, and that you found our convenient location and our excellente staff to impress you the most. We truly hope to welcome you in the near future and offer you another memorable experience. Kind regards, Ania Poniatowska Guest Experience Team

Estimado Enrique, Le agradecemos el tiempo invertido en compartir su opinión con nosotros. Nos complace saber que ha disfrutado de su estancia en Granada y sobre todo que nuestra inmejorable ubicación le ha permitido visitar caminando todos los rincones más importantes de nuestra preciosa ciudad. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro. Un cordial saludo, Ania Poniatowska Guest Experience Team

Dear Jaime, Thank you very much for choosing Melia Granada during your recent stay and moreover for taking the time to share you experience with us. We are very happy to know that you enjoyed your stay, and we truly hope our wonderful location allowed you to explore and get to know better the city. It will be a pleasure to welcome you back at Granada. Best regards Rosario Paz Bolaños Guest Experience Manager

Estimada Laura, Agradecemos su excelente valoración y el haber confiado en Meliá Granada durante su reciente estancia. Nos alegramos que su experiencia haya sido tan satisfactoria y nos alegramos de conocer que hemos superado sus expectativas. Nuestro equipo estará deseando darle la bienvenida la próxima vez que decida visitarnos. Un cordial saludo, Rosario Paz Bolaños Guest Experience Manager

Estimado Shakir, Todo nuestro equipo de Meliá Granada agradece el haber confiado en nosotros para su reciente estancia e igualmente le agradecemos su reseña. No obstante, nos gustaría conocer más acerca de su estancia y poder seguir trabajando con el fin de ofrecerle una experiencia totalmente satisfactoria. Si desea compartir sus impresiones con nosotros, no dude en escribirnos a melia.granada@melia.com. Esperamos tener la oportunidad de recibirle nuevamente en un futuro. Reciba un cordial saludo, Rosario Paz Bolaños Guest Experience Manager

Dear William, We appreciate you rated your most recent experience at Meliá Granada. Gladly, you had a pleasant and good stay with us. We truly hope you enjoyed your experience as well as this wonderful city. We wish to welcome you back very soon. Kind regards, Rosario Paz Bolaños Guest Experience Manager

Estimado huésped, Todo nuestro equipo le agradece su excelente valoración y sus amables palabras hacia nuestro hotel tras haberse alojado con nosotros. En Meliá Granada creemos en la excelencia y nuestro objetivo principal es garantizar la satisfacción de nuestros huéspedes. Nos alegramos que su estancia haya cumplido con sus expectativas y que haya disfrutado de la misma. Esperamos su visita nuevamente cuando lo desee, estaremos encantados de volver a recibirle. Atentamente, Rosario Paz Bolaños Guest Experience Manager

Dear Davis, Thank you very much for choosing Melia Granada during your recent stay and moreover for taking the time to share you experience with us. We are very happy to know that you enjoyed your stay, and we truly hope our wonderful location allowed you to explore and get to know better the city. We also thank you for your compliments on our professional and attentive team. It will be a pleasure to welcome you back at Granada. Best regards Rosario Paz Bolaños Guest Experience Manager

Dear Mario, We very much appreciate you shared with us your wonderful rate and lovely comments. It is a pleasure to know that you enjoyed that much your stay and felt well cared by our wonderful team. We truly hope you have enjoyed Granada as well and its culture. We would be absolutely delighted to welcome you back again in the future. Best regards, Rocío Garrido Guest Experience Coordinator

Dear Randy D, Thank you very much for the time you took in rating your recent experience at Meliá Granada. We are absolutely glad to know that you had a nice stay with us, according to your rate. We truly hope to have provided everything your needed. At Meliá Granada we will be looking forward to welcoming you back in the future. Best regards, Rocío Garrido Guest Experience Coordinator

Estimado HORACIO, Muchas gracias por la confianza depositada en Meliá Granada durante su reciente visita a la ciudad. Nos complace que haya disfrutado en general de su estancia, si bien nos hubiese gustado alcanzar su plena satisfacción. Ojalá tengamos otra ocasión para poder recibirle y prestarle nuestra mejor atención. Saludos cordiales, Rocío Garrido Guest Experience Coordinator

Estimado Jesús, Muchas gracias por hacernos llegar su valoración y comentarios tras haberse alojado en Meliá Granada. Nos alegra saber que nuestra ubicación le ha parecido del todo conveniente para conocer la ciudad de Granada y esperamos haya disfrutado de su visita. Así mismo, sentimos enormemente que el desayuno no haya estado a la altura de sus expectativas y que alguno aspectos no hayan sido de su agrado. Sus comentarios y sugerencias de mejora siempre serán bienvenidos. Esperamos tener ocasión de recibirle nuevamente en Meliá Granada. Un cordial saludo, Rocío Garrido Guest Experience Coordinator

Dear Ioannis, Thank you very much for having stayed at Meliá Granada during your most recent visit to the city. We are absolutely displeased to know that you did not have a good experience while staying with us. Our guest comments are extemely important for us to understand how we might have failed. Please accept our apologies for any inconveniences you have had during your stay, we would have been happy to offer you a room change if knowing your dissatisfaction. We truly hope to welcome you back at any time, we know we can do better and offer you a more pleasant experience. Best regards, Rocío Garrido Guest Experience Coordinator

Dear Kristoffer, We truly appreciate you have took the time to share your experience with us after recentely having visited Meliá Granada. Our apologies for the inconveniences you have had during your stay. We do our best to exceed our guests expectations and we are sorry we could not reach yours. This heat wave surprised us as well and we reacted as faster as we could to avoid inconveniences but the air conditioning system needs a few days to completely start functioning. We understand that your experience was not as satisfactory as we would have liked, but be aware that every single comment will be carefully analyzed following our continuous improvement plan. Hopefully you decide to give us another opportunity in the future, we will be absolutely delighted to welcome you back. Kind regards, Rocío Garrido Guest Experience Coordinator

Dear Hong, Thank you very much for having chosen Meliá Granada during your most recent visit to the city. It is a great pleasure to read your words and knowing that you had such a nice stay and you would recommend us to other visitors. We truly hope you have provided everything you needed during your stay with us. Our team will be glad to welcome you back if your plans ever bring you back to Granada. Best regards, Rosario Paz Bolaños Guest Experience Manager

Dear Frank, Thank you very much for your excellent rating following your recent experience at Meliá Granada. We are very happy to know that you and your family had a pleasant and positive experience with us. We are really glad to know that you found our conveniente location and the attentive care of your staff to impress you the most. It would be a real pleasure to welcome you back any time soon. Best Regards, Rosario Paz Bolaños Guest Experience Manager

Dear Guest, We appreciate you rated your most recent experience at Meliá Granada. Gladly, you had a pleasant and good stay with us. We truly hope you enjoyed your experience as well as this wonderful city. We wish to welcome you back very soon. Kind regards, Rocío Garrido Guest Experience Coordinator

Dear Rigmor, Thank you very much for rating your last experience at Meliá Granada. We are very sorry to know that your stay was not as satisfactory as we would have liked. Please apologize for any inconvenience we might have caused, it was far from our intention. We hope to have another opportunity to welcome you back and prove that we are able to offer a much better experience. Best regards, Rocío Garrido Guest Experience Coordinator

Estimado Ángel, Muchas gracias por sus comentarios y valoración, y por haber elegido Meliá Granada para su última visita a la ciudad. Nos resulta grato leer que ha disfrutado usted de una estancia placentera generalmente y que la habitación asignada le ha gustado. Le agradecemos profundamente que nos recomiende a otros viajeros, pues es señal inequívoca que su disfrute. Ojalá tengamos la oportunidad de recibirle nuevamente, tal vez tras nuestra inminente reforma, y brindarle nuevamente nuestra mejor atención. Atentamente, Rocío Garrido Guest Experience Coordinator

Dear David, We very much appreciate your comments and excellent rating after visiting us at Meliá Granada. We could not be prouder of getting such a wonderful feedback after your stay. We truly hope to have made you feel comfortable and have provided you with everything you needed. Hopefully we will have the opportunity to welcome you back very soon. Best regards, Rocío Garrido Guest Experience Coordinator

Estimada Sandra, Agradecemos su excelente comentario y haber confiado en Meliá Granada durante su reciente estancia. Nos alegramos que su experiencia haya sido tan satisfactoria y confiamos en haber estado a la altura de sus expectativas. Nuestro equipo estará deseando darle la bienvenida la próxima vez que decida visitarnos. Un cordial saludo, Rocío Garrido Guest Experience Coordinator

Estimada María, Gracias, en nombre de todo el equipo por haber elegido Meliá Granada y valorar tan positivamente su estancia con nosotros. Nos alegramos que haya disfrutado de su experiencia y esperamos haber satisfecho sus necesidades. Ojalá tengamos la oportunidad de recibirla nuevamente en la ciudad. Atentamente, Rocío Garrido Guest Experience Coordinator