Extremely slow check-in process, our room was only ready at 5:30pm, desk service was poor. Our room was not cleaned and towels were not replaced for 2 days. I needed to go down to the reception to ask for toilet paper. Staff has poor English knowledge. Food selection was below our expectations. At dinner, there was no table service for drinks, only a single and slow waitress at the bar with a long queue to get some drinks.
Hotel facility was good especially for skiing.
In general, great hotel but with very poor staff and service.
เข้าพัก 4 คืน, ธันวาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Nobel
4 ก.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Het inchecken duurde heel lang. Gegevens van Expedia waren niet volledig bekend.
เข้าพัก 2 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Anne
20 ส.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Petite chambre
Bon petit déjeuner.
Le 3e ligne au dessus du lit double n'est pas pratique, on se cogne dans l échelle.
Très bon accueil.
The area is very Beautiful and relaxing in the summer.
If you do not speak or understand German, communication is very difficult as English is not used by most employees.
I want to give the service a happy smiley mostly because of the lady it checked us out and the man who answered our questions and understood some English. But because of the language barrier, you felt a bit of trouble with the other employee.
the cleaning under the bed was extremely poor. as well as the floors in the room did not seem clean but the rest of the hotel was super.
There are children's playroom and outdoor football field, very nice place for children and adults with wellnes and sports activities.
all in all it was a good stay and the food was good but due to our lack of understanding in german and their in english we would choose another place for our winter holiday.
Kein funktionierendes WLAN. Zimmer Preis/Leistung schlecht. Essen katastrophal. Tw kein warmes Wasser in der Dusche. Personal dehr bemüht aber tw total überfordert.