Search Hotels Near Gili Trawangan Ferry Terminal, Gili Trawangan

"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."

"Rooms we're perfect and very clean and smart. Pool areas we're good. Only thing that let's this property down is the staff, it is very hit and miss, some staff we're unbelievable and others we're rude. We rented 2 bikes and they both broke then we tried to use an adverstised Hotels.com bar discount and they took it really funny and tried to do anything not to give it us"

"Great place! The sea view is amazing, and there’s a very good spot to enter the water. The restaurant has a beautiful view, and it’s very close to the sunset point. The accommodation is nice and very comfortable, and the staff is wonderful — very friendly and helpful. The only point is that the cleanliness could be improved a little. Overall, we had a great experience! "

"Good pool to lap swim. Great staff"

"Restaurant and bar on the beach."

"All the above and more. The reception was beautiful and easy. The gardens were beautiful. We did not expect such a lovely place to stay that had a beautiful big pool and tennis courts. "

"Staff were great. Friendly and helpful. We got the deluxe suite and it was very large. Our room doors didn’t fully close which was concerning given the mosquitoes but I ended up not being an issue in the end. "

"The room was spotless as usual and the staff can’t do enough for you and really go out of their way to give you a great stay x All the food was 10/10 👍 We will definitely be going back to the beach house ASAP ❤️"

"The staff were all lovely. Only negative is the noise. Rooms all surround the pool as in steps away from it and late into the night there was loud laughing and merrymaking. No sleep for sober guests until early morning. It is an ideal spot away from the crowd but within 3 minutes of walking to/from the harbour and said crowd."