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Reviews of The House of Edward

3 out of 5
The House of Edward
Edward Anseeleplein 17, Ghent

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 244 reviews" "
Rating 8 - Good. 85 out of 244 reviews" "
Rating 6 - Okay. 19 out of 244 reviews" "
Rating 4 - Poor. 13 out of 244 reviews" "
Rating 2 - Terrible. 6 out of 244 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Cindy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No reception to ask questions or get directions or map, no hand towels, no utensils, way overpriced, no elevator, 3rd floor room for people in their 70s!
Stayed 1 night in May 2024

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our shower was unclean and moldy. There were cobwebs. The walls were dirty and stained. The in-room coffee maker didn’t work and only decaf coffee was provided. No onsite staff to answer questions, address complaints or provide support
Stayed 1 night in Apr 2024

4/10 Poor

Paula

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Laundry service is a creepy and narrow staircase into a basement that reeks of garbage. Reception was quick to answer any questions over WhatsApp but it was suggested that I just leave my card info in a draw downstairs at checkout to pay and found that the draws are filled with random stuff including room keys. Seems unsafe if everyone that’s staying has access. Not very quiet and not well cleaned. Won’t be staying again.
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building. Yes, stairs are original and steep but not a problem. Front view is of square used for parking - shame but didnt spend time looking out of the window. Great place to stay
Stayed 3 nights in Dec 2023

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Thulasi

Stayed 3 nights in Oct 2023

2/10 Terrible

Dennis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did what they asked to check in. The QR code did not work. The contact number did not answer. Took my money no stay.
Stayed 1 night in Nov 2023

10/10 Excellent

CHUNWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Cori

Liked: Cleanliness
Disliked: Staff & service, amenities
This place is much better suited for a couple wanting a minimalist room, but not well-suited for a solo traveler. A little unsettling both from the area and the lack of other staff/service onsite
Stayed 1 night in Nov 2023

4/10 Poor

Janet

Disliked: Cleanliness, property conditions & facilities
Disappointing
The location is great, but the room was disappointing. With no on site management. We had to ask for coffee and hand soap after we checked in. The advertised laundry room was full of garbage and had mouse droppings on the stairs down. They cleaned it up after we mentioned it but the room still smelled of trash.
Stayed 3 nights in Oct 2023

6/10 Okay

Alison

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Get the keyless code
This apartment is in a superb location to explore the beautiful city of Ghent. The bed is very large, there’s a small courtyard, and a good shower. It would benefit from more attention to details - the tv isn’t tuned, there were no tea towels, soap dispensers were empty and coffee pods were already used. It could do with a little bit of an upgrade in the bathroom. All that said, it’s still a very nice place to stay. There was a problem receiving the keyless code to get in - be warned: check you have them well before arriving, and do tell Hotels customer care to send the email in their system. I hadn’t received the hotel provider’s email, but the Hotels system had it. All’s well that ends well, and I would highly recommend this place.
Stayed 2 nights in Oct 2023

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on Expedia, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.
Stayed 1 night in Oct 2023

6/10 Okay

Nancy

Travelled with partner
Narrow, steep, winding staircase - very difficult to lug suitcases up to the room (we are over 75 years old!) top floor hand railing a bit loose which added to the risk. I dropped something under the bed and in retrieving it, found that the floor under the bed had not been swept (or maybe never was).
Stayed 3 nights in Sep 2023

8/10 Good

jessica

Travelled with partner
Liked: Staff & service
The location was great and the beds absolutely amazing! For that we would definitely stay again. The studio was light and spacious, could do with a more thorough clean (behind the tv!) and the kitchen amenities could be improved (we had 2 bowls, no plates, no kettle, no bin) Overall a good place and will be back. Thanks.
Stayed 1 night in Sep 2023

4/10 Poor

Jason

Disliked: Cleanliness, amenities
Was not ready at check in time, still cleaning. Had to wait over 30 minutes after check in time to get in the room. Room did not stock any toilet paper.
Stayed 1 night in Oct 2023

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Your company did not communicate effectively with the hotel & we did not receive our secure registration.we spent a lot of time before we got in Not happy with your service
Stayed 1 night in Sep 2023

6/10 Okay

Janine

Travelled with partner
Liked the ground floor room and bed was comfortable. But needs some attention. Could have had a second mug in the room. Coffee machine leaks. Table needs to be replaced and outside area could use a good power wash and new chairs. Appreciated the laundry facilities however if the garbage was removed more often there would be less mice. A very scary basement!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mariza

Stayed 1 night in Sep 2023

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a studio room and were pleasantly surprised to find we had been given the room on the top floor which was like a loft apartment, with a sofa and hi-table with bar stools. The bed was comfy and the kitchenette had a good amount of kit. Great location and I liked not having to worry about keys. We would recommend
Stayed 4 nights in Jul 2023

10/10 Excellent

Nayara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay
Very clean and comfortable room with a nice private terrace. Ideal locations minutes from Gravensteen and many sights/attractions in Gent. Would recommend!
Stayed 1 night in Jun 2023
Response from The House Of Edward on 12 Jun 2023
Dear Nayara,Thank you for your kind review! We're delighted to hear that you found our hotel's room to be very clean and comfortable, along with the added bonus of a nice private terrace. Our team takes great pride in ensuring that our accommodations meet the highest standards of cleanliness and comfort, so your positive feedback is truly appreciated.Indeed, our location is one of our greatest assets. Being just minutes away from Gravensteen and numerous other attractions in Gent, we strive to offer our guests convenient access to the city's cultural and historical landmarks. We're thrilled that you found it ideal for exploring the sights and attractions Gent has to offer.Thank you for recommending our hotel! We take great pleasure in providing a pleasant and memorable experience for our guests, and your endorsement means a lot to us. Should you have any future travel plans to Gent, we would be honored to welcome you back to our hotel.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the room, the hands off check in check out, nice location for visiting Ghent. Steep stairs and railing needs some work.
Stayed 1 night in May 2023
Response from The House Of Edward on 1 Jun 2023
Dear Jonathan, Thank you for your feedback! We're glad to hear that you liked the room and found the hands-off check-in and check-out process convenient. We strive to provide a seamless and hassle-free experience for our guests.Regarding the location, we're delighted that it worked well for your visit to Ghent. We understand that being centrally located can greatly enhance the overall experience of exploring the city.We appreciate your comments about the steep stairs and the condition of the railing. The safety and comfort of our guests are of utmost importance to us, and we will certainly address these concerns. Your feedback helps us identify areas for improvement, and we will take the necessary steps to ensure that the stairs and railings are in good condition.Thank you for bringing these matters to our attention. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We value your feedback and are committed to continually improving our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean, well-appointed, good facilities. Good location.
Stayed 1 night in May 2023
Response from The House Of Edward on 25 May 2023
Dear Steve, Thank you for your review. We are glad you enjoyed our accommodation. We hope to welcome you back to our hotel in the future.Kind regards,Heirloom Hotels Ghent

2/10 Terrible

Oliver

Stayed 1 night in May 2023
Response from The House Of Edward on 5 May 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to leave a review of your recent experience with us. I am sorry to hear that we did not meet your expectations during your stay, and I would like to personally apologize for any inconvenience or discomfort that you may have experienced.At our hotel, we take great pride in providing exceptional service and amenities to all of our guests, and we are disappointed to hear that we fell short in your case. We strive to create a warm and welcoming atmosphere for all of our guests, and we want to ensure that you have a comfortable and enjoyable stay with us.Your feedback is incredibly important to us, as it helps us to identify areas for improvement and to take action to ensure that our guests have the best possible experience. We would greatly appreciate it if you could provide us with more details about the issues that you encountered during your stay, so that we can address them directly and take steps to improve our service.We value your opinion and would like to make it right for you. Please feel free to contact me directly if you would like to discuss your experience further or if there is anything else that we can do to make your stay with us more comfortable.Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and amenities that you deserve.Best regards,Samar Heirloom Hotels Gent

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful little hotel! It is very close walking distance (2 minutes) to the old city center, with lots of wonderful restaurants, and an easy 5-minute walk to the tram that takes you to the train station for easy traveling around. The room itself is beautiful, and the bed is very very comfortable - especially the amazing feather pillows!! Perfect after a long day of walking! The owners were very responsive and made the self check-in and -out very convenient. We will definitely stay here again next time we’re back!
Response from The House Of Edward on 25 May 2023
Thank you for your kind words about our hotel! We are delighted to hear that you had a wonderful stay with us. Our convenient location near the old city center and within walking distance to great restaurants is definitely a highlight for our guests. We're also glad that you found our rooms beautiful and the beds comfortable, especially the feather pillows. It's important to us that our guests can relax and rest well after a day of exploring. We appreciate your compliments on our owners' responsiveness and the convenience of our self check-in and check-out process. We strive to provide a seamless experience for our guests. We look forward to welcoming you back on your next visit to the area. Thank you for choosing to stay with us!

10/10 Excellent

RICARDO

Liked: Property conditions & facilities
The best thing about the House of Edward was its location. Step away from the entrance are you are right in the center of Ghent's most beautiful sights.
Stayed 2 nights in Apr 2023
Response from The House Of Edward on 6 Apr 2023
Thank you for staying with us at the House of Edward. We are thrilled to hear that you enjoyed our hotel's prime location in the heart of Ghent's most beautiful sights.Our team takes great pride in providing our guests with easy access to all that our vibrant city has to offer, from historical landmarks to trendy restaurants and shops. We understand that location is an important factor when choosing a hotel, and we are delighted to hear that our central location met your expectations.Thank you for your kind words, and we hope to welcome you back to the House of Edward on your next visit to Ghent.

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very accommodating and responsive/helpful staff. Older building that does have charm.

10/10 Excellent

Tiffini

Liked: Staff & service, amenities, property conditions & facilities
The design of the studio made efficient use of the space. The finishes were excellent. The bed was very comfortable. My unit had a terrace which doubled the space of the unit. I will definitely stay at The House of Edward again. The nearby dining and shopping options are superb! There are many worthwhile attraction in Ghent and Brugge is a short train ride away. Excellent overall.
Stayed 2 nights in Nov 2022

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple check in, modern style, apple TV. Parking is 100yds away in an underground car park and is not cheap.
Stayed 3 nights in Sep 2022

2/10 Terrible

Victoria

Stayed 1 night in Sep 2022

8/10 Good

James, Toronto

Liked: Cleanliness, property conditions & facilities
Value place to stay in Ghent. Nice location. Two flights of stairs to the top rooms. Entirely automated so you never see the hosts. But the access is quite easy as they send adequate instructions. As I remember it, the free version of the internet was just a tad slow even for doing basic tasks. Over all, would be pleased to stay there again if I ever get back to Ghent.
Stayed 3 nights in Jul 2022

10/10 Excellent

Erica Bryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccably clean great hotel
Wonderful hotel and really great service. impeccably clean with very cool modern fixtures. Staff is very nice and very helpful. We needed to keep our luggage at the hotel after check out time and they were very accommodating. I can’t say enough positive things about House of Edward. Highly recommended.
Stayed 2 nights in Aug 2021

8/10 Good

Athos

Travelled with family
Liked: Property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2020

8/10 Good

FREDERICK

Liked: Cleanliness, staff & service, room comfort
Excellent location, quaint accommodations, no cable tv, no paper towels in kitchen or kleenex in bathroom, 3 coffees for 2 people for 2 days. In summary a bit more attention to amenities would be nice
Stayed 2 nights in Nov 2019

8/10 Good

Joren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and very good location, loved that you get the code and settle yourself down all on your own. Rooms were perfect, just wish they had extra toilet paper available. TV had so many series and movies all updated and newest episodes. Would definitely recommend
Stayed 2 nights in Jan 2019

10/10 Excellent

Sy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a quiet area of the city, clean rooms and comfortable bed. Check in and out was very easy and staff is one text away. We had a really great time in this place.
Stayed 2 nights in Dec 2018

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for 3 nights
The House of Edward wad clean and opened as promised exactly at 3pm! There was a code problem with my friend's room, although it was sorted quickly and with an apology from the owner. Will stay here again.
Stayed 3 nights in Dec 2018

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and very comfortable
Centrally located, very comfortable ensuite rooms with small fridge. Beds and linen are highest quality which we have also found in their other property, House of Trade. Very handy having a TV system where you can (usually) download newest films, some of which have just arrived in cinema. This is a little hit and miss but we've watched some new releases successfully. Very responsive reception, by telephone, and checking in and out with door code is efficient.
Stayed 1 night in Dec 2018

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Caroline on 11 Dec 2018
Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, highly recommended.
I really liked the no fuss self check in. The staff was very helpful when we asked about leaving our bags earlier than the check in time. They were fast to respond to me via WhatsApp (an awesome way to communicate while traveling). Our room was very comfortable and spacious. All the right amenities of you needed them. I would stay here again in a minute.
Stayed 1 night in Nov 2018
Response from Caroline on 11 Dec 2018
Thank you James! We hope to see you again soon

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, but fine in great location
Communication with the hosts was fantastic, check-in was nicely arranged in advance. Hosts were also helpful in giving us tips on parking in the orange area ~5 minute walk from the apartment. Location is great for exploring Ghent on foot. Building is not sound proof, but the neighbors were all reasonably quiet. The layout of the studio room was a little funny with the toilet on the opposite side of the room from the sink. It was also a little awkward for two people as the toilet only had a stall door rather than a full door, but would be no problem for a single traveler.
Stayed 5 nights in Oct 2018

8/10 Good

Anne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, having a virtual desk was okay because email communication was great. Room very comfortable. You could hear people coming and going and walking around upstairs but otherwise very good.
Stayed 3 nights in Oct 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel in Ghent
Very nice, quiet, reasonably priced small hotel on the north end of Ghent old town. Less than a hundred yards from the nearest historic square, about ten minutes' walk through one of the most beautiful old towns in Europe to the main historic cathedrals such as St. Bavo's and St. Michael's. Owners are not always on site, but are always available by phone and speak fluent English. There are also city guides available in the lobby. It's hard to imagine a better base for exploring this gorgeous city.
Stayed 3 nights in Sep 2018

8/10 Good

Erika, British Columbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely hosts: we enjoyed our stay. We were situated streetside, which was a little noisy in the evening - nothing a white noise app wouldn’t drown out.
Stayed 4 nights in Sep 2018

6/10 Okay

joWH, Penn

Liked: Cleanliness
Disliked: Staff & service
Small characterful hotel
The hotel has charm and is within walking distance of the historical sights. Our first impressions were excellent but it has an annoying number of faults. There is no reception desk and no daily room cleaning. There is minimal internal sound insulation so you will hear all the comings and goings of fellow guests. Finally, the toilets are an integral part of the room so make sure you only share with someone you feel very comfortable with!
Stayed 2 nights in Sep 2018

10/10 Excellent

Elisa

Great character and location
The House of Edward is in a fantastic location, the room was large, attractive and clean and self use laundry faciliities a real convenience. I would definitely stay there again.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018