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"This was one of the worst stays I have ever experienced. The place was extremely unhygienic and clearly not cleaned properly. Basic necessities like toilet paper were not even provided, which is completely unacceptable. Even public toilets are far cleaner and better maintained than this. The bed was dusty, the room was dirty, and the overall environment felt unsafe and uncomfortable. I actually became unwell during my stay, which I believe was due to the poor hygiene and lack of cleanliness. This experience was very disappointing. I would strongly advise others to avoid this place, and I will definitely never stay here again."

"We had a relaxing stay in a comfort room, I could see the staff took me into account by giving us the ground floor (I had mentioned I had a walking stick on the phone) I also noticed the room was great for those with a disability so it felt nice to be thought of and accommodated as I didn’t ask for this specifically. The only problem was some noisey young girls laughing in the corridors but other than that we had a pleasant stay."

"The breakfast box provided due to our early morning departure was both substantial and beautiful. We loved our stay at the Novotel."

"Nice river view and calm"

"Loved this hotel. The staff were really helpful."

"Could you please place an anti slip bath mat in the shower as well as a certified hand rail"

"All facilities were top notch"

"Bath time on the roof with the kids was fantastic and novel. 2nd time staying here, missed dinner booking. Place and staff are great. Easy to get to spirit of tassie the next morning. "

"Large spacious room which was very quiet and comfortable."