Dear Alaneia, Thank you for your kind feedback! I will be sharing it with my staff and they will be very happy to hear your positive encouragement! I am so happy you had a good experience here with us!We hope to see you again soon!Warm Regards, Breanna Mayon

Dear Danny, Thank you so much for the 5 out of 5!We hope you will choose to stay with us the next time that you are in need of hotel accommodations!Thanks so much!Breanna Mayon

Dear Deandria, Thank you so much for taking the time to leave such a positive review. Your kind words mean a lot to our staff, and serve as encouragement as we cater to our guests daily.We hope that the next time you are in town, you will choose to stay with us, and we look forward to your next visit!Warm Regards, Breanna Mayon

Dear Christopher, Thank you so much for your kind words! Our entire staff is extremely appreciative, and very happy to hear that we were able to give you an experience worth remembering that met your expectations. We hope to see you again in the future!Kind Regards, Breanna Mayon

Dear Jessica, Thank you for taking the time to leave us a review! I would like to apologize about the fact that we were unable to accommodate your late check out request,. However, I would like to inform you that late check-out is given based on availability, and the only reason we would deny a late check-out request is if we did not have any available. Essentially meaning that the maximum number of people that we can allow to check out late had already requested late check-outs, and this is the reason that your request was denied. I do understand your frustration though, and just want to assure you that had it been available we would have been more than happy to accommodate your request. We hope to see you again in the future!Warm Regards, Breanna Mayon

Dear James, I am not quite sure what you are referring to. Our hotel did not experience a power outage on Tuesday. The only time we experienced a power outage was on Monday around 10PM for approximately 3-5 minutes. Several of my staff, myself included, stayed at the hotel both Monday and Tuesday night due to the hard freeze warnings and icy conditions, so that our staff could make it to work safely. Furthermore, after looking into your reservation in our system, the reservation was booked by you online at 6:26PM, and you checked in at 6:38PM. I would like to reiterate that I do not know what you are referring to as I was checked into the hotel on the third floor, personally, at this time, and we absolutely did not experience a power outage. In the event that we do, we always offer free cancellation to our guests if it goes on for an extended amount of time, especially in this type of weather. Regards, Breanna Mayon

Dear Lakeshia, Thank you so much for leaving us such a great review! You are always more than welcome here, and we hope to see you again soon!Warm Regards, Breanna Mayon

Dear Victor, I am so happy to hear that you enjoyed your stay with us, and we hope you will come back and stay with us again the next time that you are in town!Warm Wishes,Breanna Mayon

Dear Shannon, I apologize for the inconveniences your employees faced when checking in. However, I would like to note that the issues you experienced with your reservations were not the fault of the front desk agent working. The employee that checked into those rooms informed the front desk agent that both reservations were under the same name. However, only one reservation was under the name that he provided, while the second reservation was under a different name. This is where the issue arose. She cannot produce a reservation if she is not aware of the name that it is under, especially when adamantly being told that the reservations were under the same name. She called and spoke with me the night that this all occurred, and I even went into a system that only the general manager has access to, to make sure that this was not an issue with our system. But, because the reservation was under a different name and that name was not provided, on top of the fact that we were told that both reservations were under the same name, there was no way for us to know that the reservation belonged to you guys. She allowed the employee to check into the second reservation that was not under his name as a courtesy because he had been waiting for so long to check-in due to these issues. But, he should not have even been allowed to check into that reservation because it was pre-paid through a third party and his name was not on it, and this is against our policies. So, she actually broke the rules in order to accommodate your employees. I was also on the phone with her still when she took you off of hold after speaking with me about the issue, and heard the way you were speaking to her while she was trying to assist you. You began cussing at her and being extremely rude on the phone over an issue that was not her fault. You threatened to have her job. In addition, the other issue from the previous week that you are saying is her fault was also not something that she could possibly be held responsible for.She could not find the reservations the previous week because the wrong dates had been booked through a third party and they were trying to check-in on a day that the reservations were not booked for. She could not find the reservations that night because they were not booked for that night. On both counts, she handled the situation the best that she could, with the information that she was being provided by your employees, who were not aware that the reservations were booked on the incorrect date in the first incident, or that the second reservation had been booked under a different name in the second incident. While I do empathize with your employees, and we never want our guests waiting that long to be able to check-in, I hope that you can understand that this was not her fault, as she can only work with the information she is given. Tracy is an extremely hard-working and knowledgeable individual, and has received guests recommendation and pr

Dear Murphy, Thank you so much for taking the time to leave us a review. I am happy to see that we met expectations, and hope that you choose to book with us again in the future!Should you need anything else, please do not hesitate to reach out!Kind Regards & Happy Holidays!Breanna MayonGeneral Manager

Dear Lamin, Thank you for taking the time to leave a review, and I'm sorry to see that we did not meet expectations. If there was something that you did not particularly like about your stay with us, please feel free to reach out and let us know how we could have done better. We hope for the chance to properly host you again in the future!Kind Regards, Breanna MayonGeneral Manager

Dear David, Thank you so much for taking the time out of your day to leave us a good review. I will pass on your feedback to my staff! We hope to see you again soon!Kind Regards, Breanna MayonGeneral Manager

Dear Valued Guest, I'm so happy to hear that you enjoyed your stay with us and that we exceeded your expectations! Your business is truly appreciated and we do hope you will return again in the future if you are ever in the area!Warm Regards, Breanna Mayon

Dear Valued Guest, Thank you so much for giving us a 10/10. We hope to see you again soon!Kind Regards, Breanna M.