Dear Robyn,We appreciate the time you took to give us your feedback.Please note we work towards competitive prices and giving guests a clear direction about our offers and facilities. Regards to parking there is an automatic email that all guests receives soon after booking is made. In our website and agents websites under the parking section will also have the price that we charge, On the other hand we also inform that there is free parking on street from 5:30pm to 9am and usually it is free to park on street the full weekend depending where you park. I am sorry if it was not informed as per your expectation. I will surely pass on to your feedback to our management team . Kind regardsClaudia

Dear Ibrahim,Thank you so much for taking the time to give us such a great feedback.We hope to welcoming you again soon!Kind regardsClaudia

Dear Alexander,We thank you for such a lovely feedback, we hope to welcome you back again!Kind regards,Claudia

Dear Brett,Thank you so much for your valuable feedback. We really appreciate that you took the time to give us such a great feedback and we will take note about the bed size in relation to room size. I will pass your feedback to our management team.Kind regards!ClaudiaDuty Manager

Dear Chrissy,We appreciate your valuable feedback. Thank you so much to have taken the time to give us such a great feedback.We are looking forward to welcoming you back soon!Kind regards!Claudia

Dear Claire,Thank you for staying with us and providing us with your review.Kind regards,Claudia Duty Manager

Hi Oanh,We appreciate you took the time to give us such a nice review. We hope to welcome you back again soon.Kind regards!Claudia

Dear Margret,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and I want to extend my sincere apologies for any disappointment you experienced during your stay.Kind regards,Claudia

Hi Kathryn,We appreciate that you took the time to give us your feedback and we will try and improve more on our services.Kind regards,Claudia

Hi Carina,We appreciate you took the time to give us such a great review.Thank you heaps!Kind regards!Claudia

Hi Tracy,We appreciate your great review. Thank you so much!Hopefully we can welcome you back in the near future!Kind regards!Claudia

Hi Graham,Thank you for taking the time to give us a review.We appreciate your kindness.Hopefully we can welcome you back in the near future!Kind regards!Claudia

Hi Kelsey,Thank you for your review. So glad you had a good stay. Hope to see you in the near future!Kind regardsClaudiaDuty Manager

Hi Jackie,We appreciate that you took the time to give us a great feedback and we will try and improve more on our services.Kind regards,Claudia

Hi Chathu,Thanks for your valuable feedback and we will try and improve more on our services.Kind regards,Claudia

Good morning Ros,Thank you so much for your great feedback. We are very pleased that you had a good stay. Looking forward to welcoming you back again in the future!Kind regards!

Hi Kathrine,We appreciate the time you took to give us this great feedback.Thank you so much!Kind regards!

Hi Gary,We appreciate your feedback,Thank you so much for such a great review.We hope to welcome back in the near future.Kind regards,Claudia

Hi Ignatius,Thanks for thanking the time to give as your review. We appreciate it and hope we can welcome you back again!Kind regards,Claudia

Hi Michael,We appreciate the time you took to give us this great review.We hope to welcome you back again in the near future.Thank you so much!Claudia

Hi Terry,Thanks for taking the time to give us this review.We hope to see you in the near future.Kind regards,Claudia

Hi Meegan,We appreciate that you took the time to give us this amazing review.Looking forward to welcome you back in the future!Kind regardsClaudia

Dear Roger,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and I want to extend my sincere apologies for any disappointment you experienced during your stay.I understand your concerns regarding the parking fees and the pricing of our breakfast offerings. We strive to provide fair value for the services we offer, And I will also give your feed back regards to our towels and conditions in general of the room and I regret that we fell short of your expectations in this regard. Your comments are valuable, and I assure you that they will be shared with our team for further review. We will take your feedback into consideration as we assess our pricing and services to ensure a more satisfactory experience for our guests in the future. We appreciate your patronage, and I hope you will consider giving us another opportunity to exceed your expectations in the future. Best regards,ClaudiaDuty Manager

Hi Shaun,Thanks for giving us a review.I hope to see you in the near future.Kind regards!

Hi Chris, Thank you so much for your feedback.We hope to see you again!

Hi Emma,Thanks for your valuable feedback and we will try and improve more on our services.Kind regards,Claudia

Dear Suzan,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and I want to extend my sincere apologies for any disappointment you experienced during your stay.I understand your concerns regarding the breakfast fees. We strive to provide fair value for the services we offer, and I regret that we fell short of your expectations in this regard including the issue with the coffee machine and the long Queue for breakfast. Your comments are valuable, and I assure you that they will be shared with our team for further review. We will take your feedback into consideration as we assess our pricing and services to ensure a more satisfactory experience for our guests in the future. We appreciate your patronage, and I hope you will consider giving us another opportunity to exceed your expectations in the future. Best regards

Hi Heather,We appreciate your feedback.Thanks for staying with us!

Hi Diana,Thank you firstly for giving us your feedback. We value our guests input and we will work on upgrading our rooms as soon as we can. We hope to see you in the near future again!

Thank you for your feedback!We are very happy that you had a good stay!

Thanks for your feedback!

Hi Steven,We appreciate your feedback, Thank you so much,We hope to see you again!

Dear JosephineThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our property lovely and that the staff was friendly and helpful.Your kind words mean a lot to us, and we're grateful for your appreciation. Providing excellent service is our top priority, and we're delighted that you had a positive stay.Thanks again for choosing us, and we can't wait to host you again!Best regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Hello Danielle,Thank you for staying with us and sharing your feedback.Glad you had great stay and enjoyed your stay at the hotel.Hope to see you back soon.Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear Karen,Thank you for taking the time to share your feedback with us. We appreciate your honest input, and I want to extend my sincere apologies for any disappointment you experienced during your stay.I understand your concerns regarding the parking fees and the pricing of our dinner offerings. We strive to provide fair value for the services we offer, and I regret that we fell short of your expectations in this regard.Your comments are valuable, and I assure you that they will be shared with our team for further review. We will take your feedback into consideration as we assess our pricing and services to ensure a more satisfactory experience for our guests in the future.We appreciate your patronage, and I hope you will consider giving us another opportunity to exceed your expectations in the future.Best regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear Corinna,Thank you for staying with us and taking time to share your feedback with us.I want to express my sincere apologies for the disappointing experience you had during your recent stay. Your feedback is important, and I am genuinely sorry that we fell short of your expectations.I understand the concerns you raised about the condition of your room, including issues with the bathtub, exhaust fan, and overall cleanliness. This is not the standard we strive to maintain, and I want to assure you that we take your comments seriously.Our Housekeeping team and maintenance team have been informed and will rectify issues mentioned.Once again, I apologize for any inconvenience caused during your stay. We appreciate your feedback, and I hope we have the opportunity to regain your trust in the future.Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear Greg,Thank you for staying with us and taking the time to review the hotel. Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Hi Jacob,Thank you for staying with us and taking time to review the hotel.Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear AlyshaThank you for staying with us and taking time to review the hotel. Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear MichaelThank you for bringing your concerns to our attention, and I sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and I want to assure you that we take these matters seriously.I am truly sorry for the maintenance issues you experienced in your room. This is not the standard of comfort and quality that we aim to provide, and I want to assure you that we will address these issues promptly.Once again, I apologize for any inconvenience caused during your stay, and I hope we have the opportunity to make amends in the future.Best regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Hello Lamik,Thank you for staying with us and taking time to review the hotel. Hope to see you stay with us again soon.Kind regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Dear BeckyThank you for taking the time to share your positive experience with us! We're delighted to hear that our property met your expectations and provided exactly what you needed.We're glad that we could facilitate an early check-in for you, especially considering the changes to your flight. Your satisfaction is our priority, and we appreciate your understanding.Many thanks for choosing us, and we can't wait to host you again!Best regards,Tobias BondegardHotel Operations ManagerRydges Geelong

Hi Behic,Thank you so much for taking the time to write a lovely review!Kind RegardsRobynFront Office & Reservations Manager

Hi Judy,Thank you so much for taking the time to write a lovely review!Kind RegardsRobynFront Office & Reservations Manager

Dear Anita,Thank you for taking the time to review Rydges Geelong after your visit.I sincerely apologise for the room issue and spa not working you encountered during your stay with us. We hope to see you in the near future again.Kind RegardsRobynFront Office & Reservations Manager

Hi Joshua,Thank you so much for taking the time to write a lovely review!Kind RegardsRobynFront Office & Reservations Manager

Hi Ratih,Thank you so much for taking the time to write a lovely review!Kind RegardsRobynFront Office & Reservations Manager

Hi Pam,Thank you so much for taking the time to write a lovely review!Kind RegardsRobynFront Office & Reservations Manager

Dear DebraI want to express my sincere apologies for the disappointing experience you had during your recent stay. Your feedback is deeply concerning, and I want to assure you that we take these matters seriously.I am truly sorry for the condition of your room and the numerous issues you encountered, including the broken cupboard door, the state of the bathroom door, the absence of face washers, uncovered power points, and the cleanliness concerns. This is not the standard we aim to uphold, and I am committed to addressing these issues promptly.Our housekeeping and maintenance teams have been informed of your feedback, and we will take immediate action to rectify the deficiencies you highlighted. Your experience is certainly not reflective of the quality of service we strive to provide, especially for a guest who has stayed with us frequently.I understand the impact this has had on your perception of our establishment, and I would appreciate the opportunity to discuss your experience further. If you are open to it, please feel free to contact the hotel and ask to speak to myself.Once again, I apologize for the inconvenience and assure you that we are taking steps to prevent a recurrence. We value your patronage and hope to have the chance to regain your trust in the future.Best regards,Tobias BondegardHotel Operations ManagerRydges Geelong