4/10 แย่
Robert
เดินทางกับคู่รัก
13 ส.ค. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
If I were rating the property by appearance only, it would be 5 stars. However, we did encounter issues during our stay that made our experience here less than ideal. We noticed a stain on the carpet near the shower during checkin but didn’t think much of it. While bathing that evening, the shower did not drain and would have flooded the room if we had not turned the water off. We notified the front desk of the issue. They responded a bit nonchalantly and said someone would be by to fix the issue tomorrow. We had been traveling and walking all day and needed a shower so we asked if there was an unoccupied room we could shower in. Initially, we were told no and that we would just have to wait until ours was fixed. After some insistence, the front desk finally made some calls and was given authorization to take us to an unoccupied room to shower. The next day, we left to explore Funchal. When we returned, sadly, the same person was working the desk. We asked if the issue was resolved and we were told that it was fixed and that the shower was operating properly. This turned out to not be true as the shower began to flood again during use and water reached the stain on the carpet and the room began to smell of mold and mildew very badly. We again addressed the issue with the front desk person who seemed as if they were annoyed by us like we were being unreasonable. Ultimately, they never fixed the drain and we had to deal with the bad smell for three day. Avoid room 102.
Robert
เข้าพัก 3 คืน, สิงหาคม 2025
