Fleas in the duvet of our first room and had to change rooms. After that our room code wasn’t working and we had to wait in a long line for customer service to get in to our room. Also the walls are paper thin, to the point you can hear people in the adjacent rooms roll over in bed and you have to whisper at all times.
Poor management by front desk when a group was making noise at 12 30 midnight. Called front desk to ask for help to quiet the loud noise and the answer was not professional. Until this episode i like customer service by Lucia and Buba. My last night in Firenze was dissapointed. I needed to rest as i took a flifht at 4 am.
Absolut nicht zu empfehlen!!!!!!!!!!!!!!!!!!!!!!!!
Ich habe mich in den Daten vertan. 2 Minuten nach der Buchung habe ich versucht, die Daten zu korregieren. Ich wollte einen Tag später in dieses Hotel. Null Kulanz des Hotels. Sie haben darauf bestanden, die für mich unnütze Buchung voll zu berechnen. Für mich völlig unverständlich. Dieses Hotel werde ich weder noch einmal buchen noch anderen empfehlen.
The property was incredible! They have an all day spa in your room that you can’t regulate. In addition to that useless A/C in the room, you also have it blowing mold. The cobwebs are a nice touch getting close to Halloween. And when you think that’s all, they surprise you with a queen bed that’s actually two doubles put next to one another! This was one of the best one star motel I could’ve ever wished for. The only good part of this was that the wifi was down for 4 days (the whole length of our trip) which allowed me to self mediate on my decisions to book this one star motel. The shower was fine.
10 minutes walk to the tram, and from there less than 10 minutes to downtown and 5 minutes to the airport. Restaurant, pizzeria, and coffee shop around the area (less than 100 meters).
Very small rooms but perfect for overnight stay very close to the airport. Great service,clean. There is a bakery shop with great coffee in less than 2 blocks. Take a right when exiting hotel. Great parking with camera.
Staff, specially Alessandra, was very helpful. Shower in bathroom was very nice too. Breakfast was really good
Fernando
เข้าพัก 2 คืน, กันยายน 2023
6/10 พอใช้
Paskua, Québec
เดินทางเป็นกลุ่ม
23 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The staff was super friendly and nice. This is the most positive point about this hotel. Considering it was cheap I'll say it was okay. The beds are ok. Our bathroom had a few technical problems with the toilet flush and the sink drain cap that was completely stuck, but we got help from the nice guy at the reception. The hotel was also very noisy as if the walls were made of paper so if you want to sleep in the morning avoid. It was close to the tram and from the tram station about 20 minutes from downtown. The breakfast is cheap and good so it's worth it before a long day visiting to gain time.
Sono rimasto molto soddisfatto di tutto, dall'accoglienza all'arrivo in hotel dalle indicazioni datemi, dall'ospitalità della camera, dai servizi alla colazione . Siamo stati felici di conoscere Firenze
Mon séjour s'est très bien déroulé. Le réceptionniste était compétent et très gentil avec une parfaite maitrise du Français, ce qui a beaucoup facilité la communication étant donné que je ne parle pas Italien et que mon Anglais est très mauvais.
La chambre était propre et parfaitement adapté pour mon séjour.
Seul point négatif : Je trouve que l'isolation phonique des chambres n'est pas très performante.
A part ça tout s'est très bien passé.
I needed a place for only five hours near the airport. The receptionist was terrific, very helpful and ordered a taxi for me that arrived on time. My room was just right for what I needed.
La señorita Alessandra, no está interesada en ofrecer un servicio amable. Su actitud displicente y desentendida es realmente desmotivante más aún cuando se llega de un largo viaje cansado y con hambre.