From the moment we arrived, the receptionist was unpleasant and made us feel as though we were inconveniencing her. She asked for the names under which we had booked our two single rooms, then claimed she had no record of our reservations—all in a condescending, dismissive tone.
I explained that I had booked on February 5th through Hotels.com and showed her my confirmation email. She told me to wait while she started up her computer. I could see our names on her screen from where I stood, yet she continued to insist she couldn’t find our reservation. When I finally pointed out that I could see our names, she admitted she didn’t know what had happened and said only one room was available. She never offered an apology and maintained her superior attitude the entire time.
I understand mistakes can happen—nobody’s perfect. However, I cannot accept being treated so poorly, especially when the error was not mine.
