Dear Maureen, We are sorry that you were not satisfied with your stay here. We would appreciate knowing what went wrong so that we can improve these things.

My sincerest apologies regarding the issues that you had with your room. I wish you would have reported it so we could have taken care of it for you making your stay a more enjoyable experience.

Dear Guest, I am sorry that you were not satisfied with your accommodations here. I will let Maintenance know to check the room and clean the carpets.

It is clearly noted on the Expedia website about the incidental fee which is a common practice in most hotels that I have ever worked for or stayed at. Expedia just has it towards the bottom of their website.

Dear Christopher, We are sorry that you were not satisfied with your stay and would love to know more so that we can improve.

I will get my maintenance person on that right away. Thank you for your feedback and we hope to see you again the next time that you are in the Ellensburg area.

We are working on updates, but I cannot disagree that our furnishings do need to be replaced and we are working on it. Thank you for your feedback.

Thank you for your feedback. It is much appreciated. Come back and see us again!

Dear Marc, We are sorry that you were not happy with your stay here. We hope that if you are ever back this way you will give us another chance to show you our superior customer service.

I am sorry to hear that your experience was less than expected. This is the time of year that we have lots of groups in-house. We do our best to make sure every guest is comfortable while here. Some of our rooms do indeed have Laminate Vinal tile in them that lots of our guests prefer, I am sorry that you did not. The beds are in the process of being replaced, with over half of them already replaced and more on the way. As for the no refund, when you book through a third party site we have to abide by their rules. I do hope you will try us again, if not I hope you find a suitable place for your needs.

Thank you for letting us know about your experience. I will check in with housekeeping to ensure they are all using the guidelines we have in place.

Thank you for taking the time to leave a review of your stay. New mattresses' are indeed on the way.

Thank you, Joseph. Come back and see us again!