4/10 แย่
carly
เดินทางกับครอบครัว
7 ม.ค. 2026
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Beautiful hotel and location. Service is horrible, scratch your head horrible. I don’t think we had a meal without an issue. We were often forgotten about and every request had to be made multiple times. One day at the pool bar I asked about my drink order and the guy dead pan said “ you think I remember what you asked for?” We arranged for taxis into town (which are a fortune) also to be forgotten about. On the ride to town we were paired with another passenger who we dropped off in the opposite direction making a 15 minute ride 45 minutes. We were also forgotten to be picked up and the restaurant seemed to care more than the hotel. I could go on but note you will not feel taken care of there. There was one person serving the whole pool. The food is also extremely expensive and inconsistent. One day we got a ceviche by the pool that was excellent. Ordered the same dish the next day (which they forgot about and came an hour later) only to be half the size and too salty to eat. Speaking with other guests they shared the same sentiments. The staff are all very nice but it seems as if the hotel just opened. As our stay progressed they kept running out of food options.
carly
เข้าพัก 6 คืน, ธันวาคม 2025
