We booked the deluxe king room. Well we got quite a surprise when we opened the door at it was soooo small. It had a microwave so I assumed when I was packing that there would be some crockery and cutlery but no, there was only teaspoons and cups! thankfully the bed was very comfortable and the towels (no face washer) were beautiful and soft and large.
We were unable to attend our booking as the whole family had covid. I rang the property 2 days before to notify them and they said that it was non refundable. I would have been happy with half the money back and we would have then booked again in a few weeks. So disappointed that we weren’t given an option. We contacted Wotif and they confirmed that it was the properties policy and not theirs