We had reserved a room at the main building, with a balcony that had a view of the lake. We were charged for the room the same day that we reserved the above mentioned room.
When we arrived, we did not get a room at the main building, we were told by the receptionist (who we had a hard time understanding) that there wasn’t a room for us available in the main building. We were assigned a room, in building #5 room #105, at a different location about a mile away. When we got to the room, we found out that the room was on the ground floor, without a balcony or patio and with a view of pine trees that blocked view of the lake. The toilet did not work properly and we had to flush it several times each time it was used. The exhaust fan in the bathroom did not work and the sink would not drain properly. And to top it off, there was black mold on the inside shower curtain. When we wanted to have dinner, we had to drive back to the main building. The restaurant was very nice and served excellent food and very good service.
It was a nice place to stay, but it would have been better if we had received what we had reserved and paid for.
We stayed at a different hotel the day before at half the price, with a mold free bathroom and a room that we had reserved.
