Initially there was a little confusion regarding the reservation (hotels.com accepted a 1 day reservations but the minimum, per the host, is 2 days). That was quickly resolved and our host was very gracious in making us feel comfortable. Check in and check out were very simple We didn't use the apartment much since we just spent the nite. However, it met all our requirements. We were looking for a king bed (I'm 6'5", 260 lbs) and a washing machine. Both were there as advertised (thing to note is that is is only a washing machine .. you have to let clothes air dry on provided hangers). Room has AC (which worked well), 2 bathrooms, living room with TV and kitchen area. A balcony. Overall ... good experience.