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"Suite was updated and very comfortable for a family of four. Room keys didn’t work on several occasions. Food and amenities charges were not transparent. Staff was very courteous and helpful"

"The front desk staff was amazing especially Rubab. Who went above and beyond !!"

"Excellent experience"

"Clean Room"

"I stayed in this hotel 5 times and this was my last time to stay there first 3 stays was really good I enjoyed but this time staying in nine tree was terrible. Month ago I booked this hotel they didn’t give us the room what I booked. 2 secondly the smell in the room like moldy specially when turned on the air conditioner."

"Every thing was perfect"

"Osama , the General Manager of the Hotel was exceptionally helpful and very knowledgeable person. Its was an excellent experience and great value for the money spent. Great hospitality and family friendly ."

"The place is a total mess and not worth the money you spend there at all.They charge you for 5 star hotel and provide zero star service.The food sucks and has no taste at all.Front desk or operator never answers the phone when you call them.I am never coming back to this place ever again."

"V nice hotel but definitely not five stars. The staff at the desk can be trained better. Also, I was couple of hours early from the checkin and yet they insisted on charging me half day. Also for checkout I had to stay few hours extra and yet they charged me full day - not a big deal for me but shows that the focus was more on charging you as much without thinking of extending small gestures and btw I separates a whole week"

"Awesome service i booked it for my family and they loved it"

"Hotel is nice"

"The hotel and staff made our stay amazing, great position and the attached shopping mall was just heaven. This hotel is 5 star plus for me."

"Property was clean"

"Room Service was Good! Staff were nice. Breakfast can be improved more."

"After a tough day when babusar pass got closed before we could pass and had to return from Naran. Ramada was an excellent surprise. Great property, exceptional staff and great food. Highly recommended in Murree for sure. If you love calmness and serenity with a top class atmosphere, make it your next stopover.extremely happy"

"Clean room and family friendly. Little far from mall road"