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"Hotel lobby looks spacious and elegant but but the room is totally different 😖Room furniture is old, the bed springs are bad and they are sink down, bathroom no hand towel no tissue paper, shower room is small. Breakfast so so. Disappointed😞"

"Everything was well maintained and staff were great."

"The hotel is in a central location in Kuta close to the beach, but no direct beach access. Lobby and pool are look impressive. Rooms are spacious and in good shape. Unfortunately the hotel was quite rigid. Check-in starts at 2 pm, we arrived at 1:30pm, were told we'd have to wait until 2pm. It took until 2:45 until we could enter our room. Part of the package was a massage voucher. Even though we stayed for 3 nights the spa could not find an appointment until 1pm on our departure day, after...

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"We had an excellent stay there. Hotel and rooms are modern and very well maintained. All the amenities are on par with other chain hotels with great facilities such as the gym and spa. Breakfast is as also fantastic. The staff in all aspects of service was outstanding in their attentiveness and politeness. The area is full of shopping and other activities as the beach is just a 3-5 minutes walk from the hotel. Highly recommend for a family stay."

"This place is a gem. Fantastic facilities, great price. Free airport shuttle."