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"Like - good location. easy parking. friendly staff. Not liked - no microwave in room, or accessible elsewhere in the hotel. But good-sized room refrigerator."

"Great experience, great staff , excellent location "

"The staff were great, friendly and helpful! The area was great for walking to the lake, shopping. The only thing that was a disappointment, was that the bed was not very comfortable."

"Great stay! "

"The room was clean and had all the things we needed for our stay. The staff was friendly and the breakfast was good. They had a huge spread for breakfast. Could get crazy when everyone was using the elevators because they do not have stairs. "

"This is a great hotel. Located on a street just east of the John Hancock Center, most of the hotel rooms have bedrooms, microwaves and refrigerators as well as couches. It is comfortable, close to soundproof and the restaurant downstairs has long hours and great food including gourmet coffee. A real winner in the heart of the magnificent mile. The only place that we stay while in Chicago."

"I haven't been to the property since it was the W hotel and it was a nice change. Frank at the front desk was AMAZING and made our check in experience effortless. My only issue was the bedand pillows were uncomfortable and the hotel was a bit warm. Our suite had two tv sets but there was only one remote and the tvs were smaller and hard to hear. It would be nice if we could use our Netflix accounts too."