尊敬的贵宾： 感谢您对香格里拉品牌的认可，真诚期待您再次选择香格里拉！扎西德勒

尊敬的贵宾： 您好，香格里拉大酒店向您表示最诚挚的问候！ 感谢您选择香格里拉大酒店作为出行的首选，并给予反馈。对于您此次入住期间的不愉快经历，我们深感抱歉。我们也希望您可以给酒店一个机会，接受我们的道歉。同时，酒店已将您所提到的问题反馈至相关部门，并持续监管，对员工进行相关培训以提供更优质的餐饮服务。我们始终致力于为客人提供更好的入住体验，一流的住宿环境与高品质服务是我们一直以来追求的目标。祝您生活愉快，扎西德勒！

Dear guest: thank you very much for your comments. We are very sorry not make you have a perfect experience. We believe that the next check in will be satisfied. The hotel staff are looking forward to your visit again!

Dear guest, It is glad to hear that you have enjoyed the stay with Shangri-La Hotel, Hopefully we will have the opportunity soon again to create another wonderful memories for you at Shangri-la hotel, We are looking forward to see you again soon.

尊敬的贵宾： 您好，香格里拉大酒店向您表示最诚挚的问候！ 感谢您选择香格里拉大酒店作为出行的首选。很高兴得知您对酒店的地理位置，餐厅和房间硬件感到满意，您所肯定的正是我们期望客人体验到的，让每一位宾客获得愉快的入住体验是我们的荣幸。期待您有机会再次光临香格里拉大酒店，扎西德勒！

Distinguished guests: thank you for your interest in shangri-la brand recognition, sincerely look forward to you once again choose the shangri-la!

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

尊敬的贵宾： 您好，香格里拉大酒店向您表示最诚挚的问候！ 感谢您选择香格里拉大酒店作为出行的首选。很高兴得知您对酒店的地理位置和房间硬件感到满意，您所肯定的正是我们期望客人体验到的，让每一位宾客获得愉快的入住体验是我们的荣幸。期待您有机会再次光临香格里拉大酒店，扎西德勒！

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

尊敬的客人： 您好，香格里拉大酒店向您表示最诚挚的问候！ 感谢您选择香格里拉大酒店，并对我们做出评价。我们通过用心服务为您营造一段难忘的旅程，您的肯定和鼓励是我们不断进步的源泉，我们时刻准备着欢迎您的再次光临，相信一定会为您开启另一段印象深刻的完美邂逅。祝您生活愉快，扎西德勒！

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

Dear guest, It is good to hear that you have enjoyed the stay with Shangri-La Hotel, Hopefully we will have the opportunity soon again to create another wonderful memories for you at Shangri-la hotel, We are looking forward to spoil you again soon.

尊敬的宾客：感谢您将您的不愉快经历反映给我们，对于您所提及的客房卫生服务未能达到您的期望，我们深表歉意，您提出的意见，我们已作记录，诚然，这些出现在对客服务流程中的问题是难以让人接受的，同时它也不是您所期望的, 请相信我们将认真对待您的意见并采取措施予以纠正，将对员工加强培训以及增加更多的菜品以确保为客人提供更优质的服务，我们诚恳地希望您能将这次不愉快经历当成我们服务中偶尔出现的瑕疵, 重建您对香格里拉酒店的信心，如果您将来有机会再次光临香格里拉酒店，敬请与我联系，届时我们定将提前为您安排好。扎西德勒！

尊敬的宾客：非常感谢您的点评，您的意见会让我们做的更好，我们会改进服务质量，增加菜品种类，热忱期待您的再次光临，扎西德勒！

尊敬的宾客: 您好！非常感谢您入住香格里拉大酒店，您的满意就是对我们工作最好的肯定与激励，我们致力于为您提供亲切周到的入住体验，真诚期待您的再次光临！扎西德勒！

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

尊敬的宾客，感谢下榻香格里拉大酒店。我们致力于用体贴的服务为客人营造温馨之家的入住感受，期待您的下次莅临。

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

Dear guest, Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.

Dear guests, Hello! Thank you very much for staying at the Shangri-La hotel. Your satisfaction is the best affirmation and encouragement for our work. We are committed to providing you with a friendly and considerate experience, and sincerely look forward to your visit again!

Dear guests, Hello! Thank you very much for staying at the Shangri-La hotel. Your satisfaction is the best affirmation and encouragement for our work. We are committed to providing you with a friendly and considerate experience, and sincerely look forward to your visit again!

尊敬的宾客：欢迎回家。非常感谢您能选择恬居作为您在香格里拉的居停首选；也非常感谢您能与我们分享您的入住体验。恬居是香格里拉酒店集团旗下酒店，酒店秉承香格里拉亲如家人的服务理念为宾客提供宾至如归的服务，我们真诚期待您的下次光临。

尊敬的宾客：欢迎回家。非常感谢您能选择恬居作为您在香格里拉的居停首选；也非常感谢您能与我们分享您的入住体验。恬居是香格里拉酒店集团旗下酒店，酒店秉承香格里拉亲如家人的服务理念为宾客提供宾至如归的服务，我们真诚期待您的下次光临。

Dear Value guest, Welcome home. Thank you stay at Shangri-la the Shangri-La's Shangri-La hotel. We are glad to know that you have a wonderful experience at Shangri-La. We are looking forward to seeing you soon at Shangri-La.

Dear guest, Thank you for providing feedback on your stay. I was very delighted that our colleague was able to deliver to your expectations. Welcome you back in the nearest future.

尊敬的宾客：欢迎回家。非常感谢您能选择恬居作为您在香格里拉的居停首选；也非常感谢您能与我们分享您的入住体验；恬居是香格里拉酒店集团旗下酒店，酒店秉承香格里拉亲如家人的服务理念为宾客提供宾至如归的服务，我们真诚期待您的下次光临。

尊敬的宾客：欢迎回家。非常感谢您能选择恬居作为您在香格里拉的居停首选；也非常感谢您能与我们分享您的入住体验；恬居是香格里拉酒店集团旗下酒店，酒店秉承香格里拉亲如家人的服务理念为宾客提供宾至如归的服务，我们真诚期待您的下次光临。

尊敬的賓客, 感謝您選擇入住我們的家─恬居•雲南香格里拉，並將您的入住感受及時反饋給我們。 謝謝您對我們的支持和意見，對於您這次在本店的不愉快經驗向您致以最誠摯的歉意，我已把您的意見分享給我們的團隊，並對您的評論作出調查，有關於您的用車安排，是酒店的一個外包旅行社負責，雖然他們是我們的合作伙伴，我們對他們也有嚴謹的服務標準和要求，他們都以合法形式經營，包括所有的酒店用車都已購買全額保險，閣下提到沒有掛上車牌的車是旅行社才剛買的新車Toyota PRADO越野车，所以車牌還沒有掛上，但車上放有已註冊的臨時車牌，並不是黑車，也許大家在溝通上產生了誤會，我們已把您的意見分享給旅行社，要求他們加強員工的溝通培訓，主動跟賓客解釋清楚，避免再次發生同樣的誤會。 我們作為一個國際品牌的酒店，熱情好客的服務也是我們的服務宗旨，也正是您的評論，讓我們看到了服務質量上的疏漏，再次謝謝您的意見，我們馬上在員工的培訓上強調和作出更有效的培訓計劃，我們也會對再次檢查酒店的食品質量，以給予您和賓客更愉悅的入住體驗。 我們再次感謝您給我們的寶貴意見，令我們可以重新審閱我們的服務，改善不足之處，提供更加人性化的服務。繼續努力追求完美為您們提供更好的服務和體驗。我們衷心期待您的再次光臨。如有進一步的意見和問題，歡迎和我們聯繫。

Dear Value Guest, Well come home. Thank you for your tanking your time to share with us your stay experience. Next time when you come back, we hope to provide you a comfortable stay. Thank you again for stay with us at Hylandia by Shangri-La. Best regards,

Dear Value Guest, Well come home. Thank you for your tanking your time to share with us your stay experience. We sincerely feel sorry that the noise bother you. Next time when you come back, we hope to provide you a more comfortable stay since the noise had gone. Thank you again for stay with us at Hylandia by Shangri-La. Best regards,

尊敬的宾客：欢迎回家。非常感谢您能在百忙之中与我们分享您的入住体验。我们感到非常的抱歉，没能让您有个愉快的旅途，针对餐饮服务的反馈我们已经传达酒店管理层，相关的调查以及后续跟进会及时处理。再次感谢您的点评，我们真诚的期待您的下次光临。

Dear Value Guest, Well come home. Thank you for taking your time to share with us your stay experience. Looking forward to well come back in the near future.

Dear Value Guest: Thank you for staying with us at Hylandia by Shangri-la. We are glad to know that you enjoy the decorations and designs of the hotel; also happy to know that you like the room. Refer to the comments for our breakfast, we would pass it to our management team. Thank you again for satying with us and sharing with us all of above comments. We sincerely hope to seeing you soon in the near future.

Dear Value Guest: Thank you for staying with us at Hylandia by Shangri-la. We are glad to know that you enjoy the decorations and designs of the hotel; also happy to know that you like weather and the restaurant.Thank you again for staying with us and sharing with us all of above comments. We sincerely hope to seeing you soon in the near future.