Search Hotels Near Crystal Grand Music Theater, Wisconsin Dells

"I only stayed at this hotel for 1 night & I don’t think I will be going back… The person who checked me in was kind of cold & dismissive. Then I got into my room and it was a nice enough room but it was not very clean. There were hairs on the pillow cases & in the bathroom. Also there were condensation circles on the desk & night stands. I was unsure of what caused those circles so I washed the countertops. I do not feel that the room was checked over! The shelf with the pictures above the desk appeared like it had never been dusted… Within 10 minutes of getting into my room the fire alarm went off! It went off for about 10 seconds or so, then stopped. I called the front desk and was told that everything is ok but I feel like the front desk person should have notified the guests that they were having a test or an issue or something!! I do not feel like I should have had to call the front desk about it - I doubt they had many guests on a Sunday night…! I left to get something to eat & when I got back it happened again. I called the front desk again & was informed it was something they called the maintenance supervisor about. The following morning when I was checking out the front desk representative was so lovely! She was kind and smiley and helpful!"

"The bed was very comfortable. The room was clean and well designed. I especially thought the staff in the breakfast area were courteous and efficient. The food was a good value and well prepared."

"Beautiful new hotel!! Can't wait to go back and try the Silo top bar!!!"

"no coffee maker in rooms ugh, breakfast bar out of coffee eggs and yogurt at 7am otherwise nice place sleek no nonsense"

"I rented a room with a jacuzzi something special it was my wife’s birthday, we fill up the jacuzzi with water got in the jacuzzi turn on the jets they didn’t work call front desk let them know and they wanted to send a technician at to the room at 8:30 at night I told them no because it was late and I didn’t want nobody working in my room that I pay for it at that time at the night, so they agree to give me 50% off of the room price I pay $166 they never gave me the 50% off they still charge me full price very bad service"

"The room and bathroom were so outdated, and had spots on the walls and doors ranging from chipped paint, discoloration and what looked like mold or dirt. Also, the room door let light in from the hallway, even when the door was closed. The door closed and locked securely, but it was weird that so much light came through."

"The room was nice sized and clean but there was no table so we could play games as a family."

"Rooms were very clean. Property is situated in an ideal location for activities. Pool and hot tub were clean and staff were very friendly."

"maybe teach staff to be nicer and speak clear so customers can understand"