Thank you Michael for your great feedback !

I am sorry to hear that your experience was anything less than perfect. I have shared your comments with my team, and the hotel management will be advised of your review in an effort to improve our operations. We apologize for any inconvenience you may have experienced. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

Thank you kindly for your feedback. I would like to start by apologizing to you for not meeting your expectations. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your stay. We apologize for any inconvenience you may have experienced. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

I would like to start by apologizing to you for not meeting your expectations, we truly regret that we fell short of our service standards during your stay. We strive to make each stay as pleasant and comfortable as possible, and we are working hard to ensure the property is up to our valued guests' standards. Thank you for your patience as we try to get through this quickly and smoothly. The hotel management team will be advised of your review in an effort to improve our operations.

Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at our hotel once again.

Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. We hope that you will give us the opportunity to serve you again in the future.

Thanks for the rating. We look forward to welcoming you here again!

Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our operations. Again, we appreciate your feedback and hope you will provide us with another opportunity to serve you in the future.

Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. We hope that you will give us the opportunity to serve you again in the future.

Thank you for your rating, and sorry we couldn't earn a better one. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

Thank you for your five-star rating. We look forward to being here for you on your next visit!

Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

Hello Nancy,I want to apologize; we understand renovations are not ideal and are a huge inconvenience to everyone. Unfortunately we are only able to control our own channels and i have made it a mission to notify Hampton guest of what state the hotel is in. If you look on our website you will see it informs you on our current state and down amenities.

Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please know that we’re working hard to make sure each visit meets your expectations and our high standards.

I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

Thanks for taking the time to write about your experiences at our hotel. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider us as your choice for lodging accommodation.

Thank you so much for your ten-star rating. We look forward to being here for you on your next visit!

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we are working hard to ensure the property is up to our valued guests' standards. Thank you for your patience as we try to do so as quickly and smoothly.

Thank you for your five-star rating. We look forward to being here for you on your next visit!

Thank you kindly for your feedback. I have discussed your comments with my team, and we truly regret that we fell short of our service standards during your stay. We look forward to showing you that we are working hard to be here for you on your next visit.

Hello, I reviewed your reservations and you prepaid thru expedia. Your reservations both were closed on July 16, there is no possible way we could charge your card with a closed reservation.Also the charges that may be reflecting on your bank account are incidentals, these are pending transactions that are not included in your pre payment with expedia. After reviewing your reservation's, only the virtual card was charged for room and tax I have emailed you both receipts that show your card has a zero balance, unfortunately if you'd like a statement with room and tax you'd have to contact expedia. I know third party bookings can be confusing however we did not charge you any additional fee. Pending incidentals taken 3-5 business days to fall off. We are sorry for the inconvenience this may have cause. I'll work with my team to ensure they can explain to you exactly what happen and improve for the future.

Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with our staff. Your feedback is very much appreciated.

Thank you so much for your rating. Sorry we couldn't earn a better rating. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.

Thank you so much for the 10- Satr rating and thank you for choosing our hotel we look forward to being here for you on your next visit.

Thank you so much for your rating. We look forward to being here for you on your next visit!

Thank you for your rating and thank you choosing our hotel. We look forward to welcoming you here again!

I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

Thank you so much for your rating. We look forward to being here for you on your next visit!

Thanks for your rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!

Thanks for your rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

I appreciate you taking the time to tell us about your experience at our hotel your satisfaction and continued trust in us are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

Thank you very much for your comments regarding your stay at Hampton Inn & Suites Cleburne, Texas. It’s great to know that your stay with us was as enjoyable as we hoped it would be and I'm very pleased that the front desk agent was friendly and welcoming. We strive daily to ensure that all of our guests are well taken care of, and we never tire of hearing when we succeed! I’ll be sure to share your fantastic comments with our team, who take special pride in serving our guest. We’re looking forward to having you again as our guests!

Thank you for your five-star rating. We look forward to being here for you on your next visit!

Thank you so much for your review and thank you for choosing our hotel. Our team looks forward to providing you with exceptional service in the future.

Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our operations. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Thank you so much for the awesome rating and thank you for choosing our hotel. We look forward to being here for you on your next visit!