Suite, 1 King Bed, Accessible, Non Smoking | Free WiFi
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Reviews of Woodspring Suites Downers Grove - Chicago

2.5 out of 5
Woodspring Suites Downers Grove - Chicago
2751 Ogden Avenue, Downers Grove, IL

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 52 reviews" "
Rating 8 - Good. 7 out of 52 reviews" "
Rating 6 - Okay. 5 out of 52 reviews" "
Rating 4 - Poor. 4 out of 52 reviews" "
Rating 2 - Terrible. 8 out of 52 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. I wish they would do some sort of breakfast in the morning.
Stayed 1 night in May 2024

2/10 Terrible

Bryan, CAPE CORAL

Business traveller
Disliked: Cleanliness, staff & service
The gentleman at the front desk is the only thing enjoyable about my stay at this location. The refrigerator was missing a leg and would tip over when I opened the door. I told the desk and I saw him write the note for maintenance to fix the issue. I was told that since it was Friday, it would have to wait until Monday. Monday came and went and on Wednesday I went back to the desk and told the very nice man that the refrigerator was still not fixed. He sighed and apologized, wrote another note, and that was it. I spent the week in an extended stay so I could cook for myself while working in the area but ended up eating out every night. It was only a matter of time before the refrigerator would tip all the way over and fall on top of me, so I could not buy groceries. The hallways wreaked of marijuana constantly. That was a HUGE issue for me. I stay in extended stays all the time, and I have dealt with residents before. I make a complaint, the desk tells the resident, and the next thing I know I have a resident knocking on my door telling me to mind my own business, or worse, so I kept my mouth shut until I was checking out. At night, people gather in the side parking lot and drink, hoot & holler, and smoke marijuana. I work 6am to 11pm seven days a week and I just don't have the time to mess around patrolling the parking lot, nor did I want a conflict with the residents outside. It already did not feel safe, so I saved my complaint until I checked out. Awful place, just awful.
Stayed 7 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very nice property, staff was a little non- responsive to requests. My room was very clean & looked new. Rooms should have more then 2 Rolls of TP before Charging us. Overall for my 2 weeks it a very nice stay. Would Recommend to others in need.
Stayed 12 nights in Apr 2024

6/10 Okay

Girard

Business traveller, Travelled with partner
Liked: Property conditions & facilities
I needed to leave my room card. No one to give it to for safety. So i pushed the card under the desk rollup window.No instruction on how to leave the key in the room.so we felt for safety reasons we left it at the desk.
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

The only person working there worth going is Cindy. She is absolutely amazing and should be promoted.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lori

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with two queen beds; I was given a room with one king bed and a pull-out couch. When I inquired with the front desk about it, I was told, “That’s all we’ve got.” We were given two towels and two washcloths for three guests; we were told that is their policy. SO incredibly inconvenient!!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cindy is the best. She made our stay awesome.
Stayed 2 nights in Mar 2024

4/10 Poor

Sean

Stayed 3 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was free breakfast but there are plenty of places to eat around here
Stayed 1 night in Mar 2024

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

LAKISHA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024

10/10 Excellent

LAKISHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

8/10 Good

Tikina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place

6/10 Okay

Tikina, Douglasville

Stayed 1 night in Feb 2024

4/10 Poor

Samuel

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No proper breakfast, hallways dirty
Stayed 4 nights in Feb 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Room was clean and nice. Bring your own kitchen accessories to make things easier.
Stayed 1 night in Feb 2024

2/10 Terrible

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

Lakisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
I choose to stay at Woodsprings suites because I'm waiting to move into my house and ive stayed before. Its ever so clean and nice. Minus the noisy neighbors, overall its kool.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tyvon

Liked: Cleanliness
Stayed 4 nights in Jan 2024

4/10 Poor

Marilyn

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Can hear everything above and below room. Can hear everyone walking and talking at all hours of the night. Room was clean
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we walked in Mr. Foye was there to warmly greet us. Deano made our check in process not only easy but enjoyable… He made us feel right at home and that meant a lot to us as we were staying there for 2 weeks. The building is brand new, the whole facility was spotless, and the staff and other guests were very friendly. This will be our home away from home when we come to Chicagoland! Thank you again Mr. Foye and crew!!
Stayed 9 nights in Jan 2024

8/10 Good

Durell

Stayed 7 nights in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great no complaints whatsoever. I will definitely go again soon
Stayed 1 night in Jan 2024

10/10 Excellent

Tatiana

Stayed 3 nights in Jan 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

6/10 Okay

William

Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great room for the price.
Stayed 3 nights in Dec 2023

8/10 Good

Barbara

Stayed 1 night in Dec 2023

2/10 Terrible

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker Cindy was by far amazing!!! She and her grand daughter was such a blessing to meet . Definitely would go back just to see them!!! She definitely accommodated our needs!! And went above and beyond and didn’t give up on us
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk woman had no idea what doing | no stay
I paid for the hotel and got there and they said they couldn’t find my reservation and waited in the lobby for over an hour which made me miss my work deadline and had to change hotels which was very inconvenient. It was their fault, not hotels.com, but i think that there should be a full reimbursement.
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Apr 2024