5 of us traveling for a wedding, suite xould not have worked out better. All of us had our own space, 2 bedrooms, 2 bathrooms abd living room pullout all with own television. Kitchenette had everything and property was nice and clean- commercial feel to the area with shopping and stores within minutes. Felt safe and comfortable the entire time- stayed 3 nights 4 days
Angela
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 29 เม.ย. 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.
Everything is clean and excellent service. Is a great service and beautiful place.
Fernando
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 28 เม.ย. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 23 เม.ย. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 20 เม.ย. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 19 เม.ย. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
The food was DELICIOUS and staff was very friendly too!
Gary
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 20 เม.ย. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 19 เม.ย. 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.
6/10 พอใช้
Liseth
เดินทางกับครอบครัว
18 เม.ย. 2024
Breakfast in the morning
Liseth
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 19 เม.ย. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
$15 voucher for the market was provided to us. Front desk gentleman we dealt with was amazing. However breakfast hours from 6a-8a were a bit odd. Breakfast should go until at least 9, if not 10.
Nate
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 18 เม.ย. 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
Check in- Christina helped us to check-in sooner than expected. Very kind,professional staff.
Hanna
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 10 เม.ย. 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Hope to see you for many more concerts. We hope to welcome you back to the hotel soon!
Affordable, quiet, and it provided everything we needed. The staff members were wonderful and Christina was welcoming, personable, and kind! Go Navy! Highly recommend!
Christine
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 10 เม.ย. 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
10/10 ดีเลิศ
Shella
7 เม.ย. 2024
Shella
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 28 เม.ย. 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 7 เม.ย. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The kitchen in the unit was great. Rooms are spacious.
John
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 15 เม.ย. 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
Everything was great. I just don’t wanna be next to the Laundry room. Next time
Robert
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 6 เม.ย. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Interesting property as there is a main building-check in and breakfast- with separate buildings for the rooms. The tv internet went out the morning we were leaving.
Elizabeth
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 2 เม.ย. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
6/10 พอใช้
Tina
เดินทางกับครอบครัว
30 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
It was extremely noisy due to construction going on that we were not told about ahead of time. Honestly I would have stayed somewhere else had I known. They started outside our room window at 7:30am, making it impossible to sleep. Plus the hotel is just made poorly with paper thin walls. You can hear people stomping upstairs above your room, and the water running and toilets flushing from surrounding rooms, peoples TV’s in the rooms next to you, people just taking in rooms next to you. I literally barely slept.
Tina
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 2 เม.ย. 2024
"Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests.
10/10 ดีเลิศ
Astone
30 มี.ค. 2024
Astone
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 19 เม.ย. 2024
Thank you for the review. We look forward to seeing you again soon!
The room is bigger than average hotel with all nice appliances to use. The staff was also very nice and friendly.
Catrine
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 2 เม.ย. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 28 มี.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 15 เม.ย. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
10/10 ดีเลิศ
Nighely
25 มี.ค. 2024
Nighely
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 15 เม.ย. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
10/10 ดีเลิศ
Richcarde
24 มี.ค. 2024
Richcarde
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 15 เม.ย. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
The room was disgusting! Cracked leather, dirty towels, stains and cobwebs everywhere. Foul smell in the living area and very uncomfortable beds. I asked the staff for a broom to sweep up the confetti from my daughter’s birthday balloons they said they didn’t have anything which was odd because every hotel normally does. If it wasn’t for the double room I would have given this place a 1 star. The front desk lady is nice though.
Mineka
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 25 มี.ค. 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. I do apologize that the front desk only carries limited supplies and brooms just aren't an item we carry. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Very convenient to the NRTC and lots of dining options nearby. Christine and Zyra were fantastic and extremely helpful, hospitable!
Maria Christina
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 21 มี.ค. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
I’m a smoker, hotel was not transparent on their smoking policy. Property was completely was completely smoke free. Rooms were not cleaned daily, out of the 5 days we were there, the room was never cleaned.
Samuel
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 12 มี.ค. 2024
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. As for smoking, Sonesta Worldwide is completely smoke free. We do make our guests aware at check in. We hope this does not prevent you from visiting us again the future.
6/10 พอใช้
Janice
2 มี.ค. 2024
Janice
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 23 มี.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
We went for my son's PIR in Great Lakes, Naval Base, the distance was very convenient, the service was excellent, the rooms and other comfortable spaces, the attention of the girls was wonderful! thank you!
Eusebia
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 27 ก.พ. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
I loved its hospitality and it reminds me of a movie
Rosa Isela Rios
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 26 ก.พ. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The staff was answered any questions I had with ease. Very friendly & helpful
Beverly
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 25 ก.พ. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
6/10 พอใช้
Latonya
23 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
They didn’t ever come clean our room or give us clean towels
Latonya
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 26 ก.พ. 2024
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. We hope this does not prevent you from visiting us again the future.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 25 ก.พ. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 18 ก.พ. 2024
We do apologize you were not aware of the parking fees. The parking fees are listed on the website and an email was sent explaining the fees. We do hope this does not discourage you from visiting Sonesta again in the future. We look forward to seeing you.
8/10 ดี
Michael
16 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Michael
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 18 ก.พ. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 14 ก.พ. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
7 min from great Late and shopping mall and stores around.
Kossi
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 14 ก.พ. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 21 มี.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Front desk staff took the time to actually remember me and my daughter. That’s a rare quality for this industry.
Jennifer
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 11 ก.พ. 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 20 มี.ค. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 20 มี.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 4 ก.พ. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 4 ก.พ. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
2/10 แย่มาก
Elizabeth
30 ม.ค. 2024
Elizabeth
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 20 มี.ค. 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 29 ม.ค. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The bed was extremely uncomfortable but otherwise a pleasant stay.
Latonya
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 29 ม.ค. 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.
cool place i will stay again near future.only i didnt like is charging me 5 dollars a day for parking .who does that .good enough am staying at the business if any thing it should be free parking. its not like my car was in a parking garage with security .but everything else was great. breakfast was awesome.
Jose
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 23 ม.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 ดี
Jeramie
เดินทางกับครอบครัว
21 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Jeramie
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 22 ม.ค. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!
Room was very comfortable convenient and specious.
Not too happy with the heater being so close to the bed.
Everything else wonderful
Martha
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Christina Webb, Front Desk Supervisor วันที่ 22 ม.ค. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!