Hi Amanda, We regret to learn that your recent visit did not meet your expectations, as reflected in your rating of our hotel. We aim to exceed our guests' expectations in each instance and take poor experiences seriously here. We would appreciate any feedback you could provide to improve, as that would allow us to take corrective measures for your future visits. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and taking the time to review us. We are grateful for both.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Jonathan, We are grateful that you have taken a moment to review your experience at Embassy Suites Naperville, and we appreciate you awarding us a positive rating - thank you! We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you so much for taking your time to write us the review. We're thrilled to hear that you enjoyed your experience with us. It means a lot to us. We look forward to welcoming you back soon!

Thank you so much for takin the time to leave us a review. It means a lot to us. We are looking forward to welcoming you back soon.

Dear Julie, Many thanks for taking the time out of your busy schedule to write a glowing review of your recent stay at Embassy Suites Naperville. We are grateful to have you as a guest recently and sincerely appreciate your kind words and support. We are happy to hear you enjoyed the spacious room, and it's a pleasure to read that our culinary offerings hit the spot! We strive to exceed our guests' expectations of quality accommodations/amenities, and we are so pleased we achieved said task with you. Knowing that you intend to stay with us again is our biggest compliment, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear guest, Thank you for your review. We strive to deliver a great guest experience and are disappointed that your recent visit did not fully meet your expectations, as reflected in your rating of our hotel. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have an opportunity to host you again and share a more positive experience on a future visit. Thank you for staying with us on this journey. We appreciate it.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Adam, It's a pleasure to read your positive comments about your recent stay at Embassy Suites Naperville - thanks so much for your kind words and support! We are committed to making every possible effort to provide high-quality accommodations to our guests, and our dedicated team works very hard to ensure memorable experiences for our valued customers, so your endorsement of our staff and accommodations is gratifying. Thank you for recognizing our staff for their professional, courteous, and helpful service. Our team is delighted to receive your compliments. We are thrilled that we succeeded in providing a great guest experience at our hotel, and we can't wait to have you back soon for another rewarding stay. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Christopher, Thank you for making Embassy Suites Naperville your hotel of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is our top priority, and we are pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Henry, Thank you so much for your review! We're thrilled to hear that you had great experience at our hotel. It's always pleasured to know our guest had a memorable stay with us. We look forward to welcoming you back to another enjoyable stay in the future.Best regards,

Dear Jasmine, Many thanks for leaving us with a positive review of our hotel. We appreciate you taking the time to rate us with five stars and hope your stay at Embassy Suites Naperville was comfortable and you had easy access to everything you needed. We strive to exceed our guests' expectations, so please don't hesitate to let us know if there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future. We hope to have the opportunity to welcome you again when your travels bring you back to Naperville. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Lakesha, Thank you for staying at Embassy Suites Naperville and taking the time out of your busy schedule to review us. We value your feedback and your gracious remark about our staff. We strive to deliver a great guest experience, but it appears from your rating of our hotel that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We are committed to your comfort and satisfaction and hope to have another opportunity to host you more successfully in the future. Thank you for your business and your review. We sincerely appreciate both.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for your recent stay and for awarding us a perfect 5/5 rating, Frederico! It was a pleasure to host you at Embassy Suites Naperville, and we hope everything was in order and you had easy access to your essentials. We can't wait to have you back with us soon and provide another memorable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Many thanks for the 5-star review, Porsha! We are incredibly grateful you took the time out of your busy schedule to rate our hotel, and we are delighted that you had a great experience at Embassy Suites Naperville, as reflected in your perfect rating. We strive to ensure that every guest staying with us leaves 100% satisfied, and we are thrilled that we achieved said task with you. It was a pleasure to host you, and we can't wait to have you back with us soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear LaReina, It is always a pleasure to receive positive feedback from our guests, and we are delighted to read about your 5-star experience at Embassy Suites Naperville - thanks so much for sharing details of your stay with us and others! We strive to exceed our guests' expectations of comfort, cleanliness, service, and quality accommodations/amenities, and it's rewarding to hear that we hit the mark for you. Thank you for endorsing our pleasant staff, clean facilities, and complimentary made-to-order breakfast; it's great to know that you appreciated the real eggs for the omelet so much. Your complete satisfaction is our biggest compliment, and we can't wait to host you again and provide another enjoyable experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Kristi, Thank you so much for the glowing review! We always look forward to hearing details from our guests about their stays with us, and we are thrilled to know you had a 5-star experience at Embassy Suites Naperville - thank you for your kind words and gracious rating. We are pleased to read that you appreciated our friendly staff, clean rooms, happy hour, and complimentary breakfast, and we hope your stay was comfortable and you had easy access to everything you needed. We're glad we met your expectations on this trip and look forward to providing another satisfying stay on a future visit. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Thomas, Thank you for allowing our team to serve you during your travels. We are grateful for your feedback and choice to stay with us on this journey. While we are glad you liked our accommodation, we are very disappointed that you did not experience the wonderful hospitality we are known for. We are committed to providing exceptional service to all our guests and strive to treat all our customers with the utmost respect and hospitality; it's disheartening to learn that our hospitality wasn't up to par, and we are genuinely sorry for the unpleasant experience. We hold ourselves to a much higher caliber of service and assure you that we'll address your concerns with our front desk team and use this experience as a training tool to facilitate superior guest experiences with the necessary intervention for our staff. Once again, we apologize that certain aspects of your stay were not up to our high standards. That said, we assure you this isn't a typical guest experience at our hotel. We hope you'll give us another chance to make amends by hosting you with our signature hospitality. Thank you for your stay and your valuable insights. We sincerely appreciate both.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Marsha, Thank you so much for taking time to review your recent stay with us and I am glad that you enjoyed your stay, and we look forward to seeing you in the future.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Nicole, Thank you so much for taking the time review your recent stay with us! I am very sorry for the inconvenience. I will be sharing your comment with the team to ensure corrective measures are taken.

Dear Sherrelle, Thank you for your stay and your review. We are committed to providing a high level of service to every guest, and it's regrettable to learn that we fell short in this instance. Our housekeeping policy is to provide a thorough cleaning of rooms between guests and scheduled cleanings during longer stays. However, we understand the frustration of not having your room cleaned despite requesting it, and we sincerely apologize for any inconvenience this may have caused. We thank you for bringing this matter to our attention and assure you that we will address this with our housekeeping team to ensure such lapses in service do not occur in the future. Thank you for your valuable feedback. We sincerely hope you'll give us another chance to make amends and share a more comfortable and enjoyable experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Linda, Thank you for reviewing your stay at Embassy Suites Naperville. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for allowing us to serve you during your travels, Michelle! We are grateful you took the time out of your busy schedule to write a review on our hotel, and we appreciate your honest feedback. We regret to hear that you did not receive the room type you were looking for, and we sincerely apologize for the discomfort your teens experienced due to this issue. In the future, we recommend you book directly through the hotel's brand website or call the hotel directly to guarantee a particular room type. When booking on third-party channels, room types are never guaranteed. You only get to make a preference, and that is subject to hotel availability after direct bookings are assigned their guaranteed room types. Despite this, we are happy to know that you had a positive overall impression of our accommodations, staff, and cleanliness standards, and we are glad that our proximity to many restaurants was a highlight of your stay. We hope you enjoyed exploring the local eateries from our convenient location. Thank you for your stay and your gracious feedback. We appreciate your understanding and hope to have another opportunity to delight you and your family with a more comfortable experience. Have a safe trip, and thank you for choosing Embassy Suites Naperville!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Wow, Daniel, what a delightful review to read - it made our day! At Embassy Suites Naperville, we place great significance on your satisfaction with all elements of your stay, and we are thrilled that we hit the mark for you. From our made-to-order breakfast to our professional staff, we are happy you loved every aspect of our product/service. Thank you for recommending our hotel in Naperville to prospective guests. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to delight you again. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for the positive rating, Nafonwyck! It was our pleasure to host you, and we hope your stay was comfortable and you enjoyed the hotel's culinary offerings. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing to stay at Embassy Suites Naperville. We wish you safe and happy travels ahead!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Lucero, Thank you for taking the time out of your busy schedule to review your stay at Embassy Suites Naperville and giving us a positive review. We appreciate your feedback and are pleased you had a good experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Christopher, Thank you for your comprehensive review detailing your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear you appreciated the omelet station, lounge area, and Social Happy Hour at our hotel, and it's great to know that our friendly and courteous staff left a positive impression on you. However, we regret that certain aspects of our accommodations and breakfast service weren't up to par, and we sincerely apologize for any inconvenience caused. We take guest feedback very seriously and will review all your comments in detail and make the necessary improvements for the satisfaction and enjoyment of our future guests. We will also speak with our breakfast attendant about ensuring the food is refreshed more frequently to ensure the highest quality possible for our guests. We thank you for acknowledging the replacements provided to you in relation to the sheets and blankets, and we assure you that we will be reviewing our cleaning policies with our housekeeping team so we may improve our processes and avoid any recurrences. Thank you for bringing these matters to our attention. We're committed to continuous improvement, and your feedback helps us improve our product/service. We look forward to another opportunity to serve you better and exceed your expectations with a more comfortable and seamless experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Donielle, Thank you for your review. It's regrettable that your recent visit did not meet your expectations, as reflected in your rating, and we apologize for any disappointment with our accommodation or service. We are committed to your comfort and satisfaction and would like to know more about how we can improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hi Mekala, Thank you for your review. We strive to deliver a great guest experience and regret to learn that we fell short in this instance. We apologize for the aspect of your visit that did not meet your expectations, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you so much for taking your time to write this review. We are glad that you enjoyed your stay with us. We are looking forward to seeing you again in the future.

Dear Jaylen, It's unfortunate that you did not receive the room type you were looking for, and we are genuinely sorry that you did not have the wonderful experience we aim to provide our guests. Here, we would like to clarify that room types are never guaranteed when booked through a third-party channel. You get to make a preference instead, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. In the future, we recommend you book via the hotel's brand website or call the hotel directly to guarantee a particular room type. We appreciate that you have acknowledged the assistance provided by our front desk staff member in relation to your concern, and even though we regret the disruption that the allocation of two separate rooms may have caused to your plans, we hope you and your family members were able to rest and get a good night's sleep. Thank you for bringing this matter to our attention. We value your feedback and sincerely apologize for the inconvenience caused. We hope to have another opportunity to host you more successfully and provide you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Kelly, Thank you for choosing Embassy Suites Naperville for your recent stay. We appreciate that you have taken the time to review your stay with us and are thrilled to receive a 5 out of 5 rating - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us soon. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Anjan, Many thanks for sharing your 5-star experience at Embassy Suites Naperville with us and others. We are beyond thrilled to learn that you enjoyed our accommodations and had a very pleasant stay at our hotel - thank you for recognizing our efforts to provide a quality stay experience. Our convenient location near Naperville's finest attractions and within minutes of many restaurants and bars makes us a fantastic choice for a stay in the city, and we are delighted to hear that our location was perfect for you. As we place great significance on culinary excellence, it's a pleasure to read that our complimentary made-to-order breakfast hit the spot. You had the experience we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. Thank you for staying with us on this journey and providing valuable thoughts. We appreciate both and wish you safe and happy travels ahead!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Michael, We are always pleased to receive feedback from our guests in relation to their stays at Embassy Suites Naperville, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you enjoyed our great location and appreciated the high cleanliness standards of our hotel, and it brings us joy to read that our culinary offerings hit the spot. Your endorsement of our staff is equally gratifying. It was a pleasure to host you, and we look forward to welcoming you back soon so we can share another 5-star experience with you. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Darla, Thank you for your recent stay at Embassy Suites Naperville and for giving us a 5-star review. Your satisfaction is of utmost importance to us, and we are glad that you had a positive overall experience at our hotel. We are happy to hear that you enjoyed our family-friendly accommodations, and it's great to know that our culinary offerings hit the spot. It fills us with joy to read that you appreciated our breakfast variety, and we hope you found our breakfast a convenient way to start your day. We sincerely apologize for the unfortunate episode you witnessed at the front desk and can understand that it was somewhat off-putting for you. We generally receive numerous compliments for our professional, friendly, and helpful staff, so it's deeply regrettable that, as a team, we let ourselves down on this occasion. We are committed to exceptional service and assure you that we will address this incident with the concerned staff member to ensure that all future interactions are handled with professionalism and respect. Thank you for bringing this matter to our attention. Your feedback helps us improve our services, and we hope to welcome you back in the future for an even better experience. Have a safe trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Matthew, Thank you for making Embassy Suites Naperville your hotel of choice and taking the time to review us. We are grateful for the positive rating and happy that you appreciated our beautiful accommodations and the spacious bathroom. It's also a pleasure to read that our complimentary made-to-order breakfast hit the spot. At our hotel, we strive to ensure your satisfaction with all aspects of your stay, so it's regrettable to hear that although you found the room clean overall, our housekeeping failed to exceed your expectations. We hold ourselves to high cleanliness standards, so we'll be sure to review our room cleaning policies with our housekeeping team so we may improve our processes and avoid any recurrences. Despite this, it's heartening to learn that you intend to stay with us again, and we look forward to welcoming you back soon and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Raymond, Thank you for taking the time to rate your recent stay at Embassy Suites Naperville with five stars! We are grateful for your feedback and are happy you appreciated your room's layout. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us soon. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Michael, Thank you for choosing Embassy Suites Naperville for your recent stay. It was our pleasure to host you, and we are grateful to you for highlighting both the positives of your visit and the areas where we can improve. We are pleased to hear that you appreciated the clean and fresh hotel lobby and the friendly and accommodating team managing our breakfast service, and it's great to know that our breakfast hit the spot. Thank you for your kind words and endorsement of our product/service. We do regret that certain aspects of your room failed to meet our usual high standards. Please accept our sincerest apologies for this oversight. We understand the importance of a clean and functional environment in enhancing your rest and overall experience. Rest assured, we have noted your concerns about the showers, glass doors, and couches and will address these issues with the appropriate members of our housekeeping and maintenance departments so we may improve our processes in the future. Your comfort and satisfaction are paramount to us, and your feedback is invaluable in helping us make improvements for superior guest experiences in the future. We look forward to serving you again soon and hope to share a more enjoyable experience with you in the near future. Thanks again for your business and your honest review. We wish you safe and happy travels ahead!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Loris, Thank you for choosing to stay at Embassy Suites Naperville. We appreciate you leaving us a 5-star review and are delighted to hear that our breakfast hit the spot. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon so we can share another positive experience with you. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Tygeanna, Thank you for making Embassy Suites Naperville your hotel of choice on this journey. It is great to receive feedback from you regarding your recent visit, and we are so pleased to hear that you love staying with us - thanks so much for supporting our product! We hope everything was in order and you had a pleasant and comfortable stay at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Cynthia, Thank you for staying with us on this journey and for taking the time to share your feedback with us. We are pleased to know you appreciated the upscale hotel lobby. However, we regret to hear that the room furniture failed to exceed your expectations. We understand the importance of a fresh look and feel in ensuring our guests' satisfaction; rest assured, we have taken your feedback on board and will see what we can do about having some updates to the rooms soon. In the meantime, our team works very hard to make sure that everything is disinfected, clean, and functioning properly. Again, we sincerely apologize that your most recent stay did not fully meet your expectations. We are constantly striving to enhance the guest experience, and we hope you'll consider us again, as we are keen to showcase the improvements we have made based on your feedback. We look forward to an opportunity to serve you again and restore your faith in our hotel and hospitality.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Wow, Adam, what a lovely review to read - thank you so much for sharing your wonderful experience at Embassy Suites Naperville with us and the community! At our hotel, it is truly our primary aim to ensure that you feel comfortable and to help you in any way we can, and we are thrilled to hear that our attentive and helpful staff provided you with exemplary service. We'll be sure to pass your kind words along to our dedicated team, who we know will be delighted to read your comments. We are also happy to know that in addition to our prompt service, you appreciated our clean and orderly facility and rooms. Your feedback motivates us to keep pushing forward, and we'll continue striving to provide exceptional products/services to make every interaction with us memorable. Thank you for staying with us on this journey. We hope to see you again soon!Warm regards,Guest Experience TeamEmbassy Suites Naperville