HI Germain,Thank you for being our guest and for giving us an AWESOME 5 OUT OF 5 rating! It is wonderful to receive such positive feedback.In regards to the hot tub, my maintenance team has serviced the unit and it is working to perfection, ready to relax sore muscles and tired minds.I hope that you will come back and stay with us again next time you are in town! We all look forward to welcoming you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Dawn,First and foremost, thank you for staying with us! We all take huge pride in our hotel, and it is disappointing when one of our guests does not enjoy their experience. I take the feedback from our guests very seriously and although it is wonderful to hear the many positive comments, it is also the more critical feedback that helps us re-focus and do better. I have addressed the issues you brought up with my overnight team, and they apologize if you felt that you were not treated with the kindness and caring that we aim to provide to all our valued guests. I hope that you will come back and stay with us again in the nearby future.Kindest Regards,TJ GeurtsenGeneral Manager

Dear Melissa,Thank you so much for staying with us. I am glad that you enjoyed your experience at the Courtyard Chicago O'Hare. Hopefully next time we can earn your 5 star rating :-)We all hope to see you return very soon.Kindest Regards,TJ GeurtsenGeneral Manager

Dear Will DA,Just a quick not to express my gratitude for the WONDERFUL 5 STAR RATING you gave us! I am so glad that you enjoyed your experience with us and hope that we will be able to welcome you back again soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Joseph,Thank you for being our guest and for giving us an AWESOME 5 OUT OF 5 rating! It is wonderful to receive such positive feedback. I hope that you will come back and stay with us again next time you are in town! We all look forward to welcoming you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Kayla,Woohoo! Thank you for your wonderful 5 star rating! Hopefully we will see you return soon!Kindest Regards,TJ GeurtsenGeneral manager

Dear Lisa,I apologize that it has taken me some time to send a note of gratitude for the WONDERFUL 5 STAR RATING you gave us! I am so glad that you enjoyed your experience with us and hope that we will be able to welcome you back again soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Lewis,Thank you so much for staying with us and for taking the time to complete a review. While we obviously love to hear nothing but good things about our property, the more critical feedback gives us great opportunities to better ourselves. We have been through some transition, and I have recently joined the team and we have been making a lot of changes.Thank you for being our guest and hopefully we will see you return soon! Kindest Regards,TJ Geurtsen General Manager

Dear Vanessa,Thank you for your amazing rating of our hotel. Our team gets a tremendous kick out of seeing all the 5 star ratings we receive. We all look forward to welcoming you back soon.Kindest Regards,TJ GeurtsenGeneral Manager

Dear Mario,Thank you for being our guest and for giving us an AWESOME 5 OUT OF 5 rating! It is wonderful to receive such positive feedback. I hope that you will come back and stay with us again next time you are in town! We all look forward to welcoming you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear De,Thank you so much for staying with us and for taking the time to complete a review. While we obviously love to hear nothing but good things about our property, the more critical feedback gives us great opportunities to better ourselves. I apologize that we were not able to provide you with an enjoyable experience. The good news is that we are getting a renovation this year. We do not have a start date as of yet, but we do know that we will be replacing the bath tubs with walk-in showers in most of our rooms. In regards to the ventilation, I want to assure you that all of our bathrooms have ventilation and we regularly check them to make sure they are in working order. I truly hope that you will come back and try us out again in the future, especially after we have renovated. We all look forward to welcoming you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear TAO!Thank you so very much for staying with us. I am glad you enjoyed your stay with us and i hope that next time you are in town you will come and see us again! We all look forward to welcoming you back with open arms!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Fatima,Thank you so much for staying with us and for taking the time to complete a review. Hopefully next time we will earn a 5 star rating from you. We look forward to trying our very best to deserve it!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Adam,First and foremost, thank you for staying with us!We all take huge pride in our hotel, and it is disappointing when one of our guests does not enjoy their experience. I take the feedback from our guests very seriously and although it is wonderful to hear the many positive comments, it is also the more critical feedback that helps us re-focus and do better. I hope that you will come back and stay with us again in the nearby future. Kindest Regards,TJ GeurtsenGeneral Manager

Dear Kimberly!I am so glad that you found your permanent hotel of choice when flying out of O'Hare Airport! Thank you for your super kind words. It really means a lot to our entire team when we receive such AMAZING feedback.I hope you enjoyed your trip and that you are already planning the next one, because we can't wait to welcome you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Rene,Thank you for staying with us. While I am sad that you did not enjoy some aspects of your experience with us, I am grateful that you still gave us a 10 out of 10. Whether good or bad, we take our guests' feedback very serious and address any concerns expressed by our guests with our team. Thank you for providing us with your feedback that will allow us to get better.We all look forward to welcoming you back in the future. Kindest Regards,TJ GeurtsenGeneral Manager

Dear Warren,Thank you for staying with us and for completing a review of your experience. We haven't quite figured out a way yet to control the weather and not make it so cold outside :-)I am glad that you got to enjoy the hot tub and that you were able to sample some of our food options in the Bistro. My personal favorites are our fries and the chicken wings ..... my guilty pleasure!Hopefully we will be able to welcome you back again in the near future!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Lue,Thank you so much for choosing the Courtyard Chicago O'Hare and thank you giving us a wonderful rating. Hopefully we will see you again soon!Kindest Regards,TJ Geurtsen General Manager

Dear Brad,Thank you for staying with us and for spending time in the Bistro. Unfortunately we cannot change the size of the cubes our ice machine makes, but the good news is that since your visit with us, we have provided our bar tenders with some extra training. Judging from the feedback we are receiving, the cocktails are delicious. I hope you can come back again soon to taste the improvements. Kindest Regards,TJ GeurtsenGeneral Manager

Dear Ron,Thank you for your amazing rating of our hotel. Our team gets a tremendous kick out of seeing all the 5 star ratings we receive. We all look forward to welcoming you back soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Vanessa,Thank you for being our guest and for giving us an AWESOME 5 OUT OF 5 rating! It is wonderful to receive such positive feedback. I hope that you will come back and stay with us again next time you are in town!We all look forward to welcoming you back!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Maheshwari,Thank you so much for staying with us. I am glad that you enjoyed your experience at the Courtyard Chicago O'Hare and hope to see you return very soon.Kindest Regards,TJ GeurtsenGeneral Manager

Dear Kylie,Thank you for your staying with us back in early January. I apologize that it has taken me some time to send a note of gratitude for the WONDERFUL 5 STAR RATING you gave us! I am so glad that you enjoyed your experience with us and hope that we will be able to welcome you back again soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Rebecca,Thank you so much for staying with us and for taking the time to complete a review. While we obviously love to hear nothing but good things about our property, the more critical feedback gives us great opportunities to better ourselves. We have been through some transition, and I have recently joined the team and we have been making a lot changes. The phones have been fixed, and we recently ordered a whole bunch of new fluffy and fresh pillows. We are now also serving all breakfast and dinner options in the Bistro and hope that you come back and try them out for yourself!One thing is 100% sure and that is that we all look forward to welcome you back with open arms!Kindest Regards,TJ Geurtsen

Dear Mike,I apologize that is has taken me this long to respond to your review. I don't want you to think that we do not read the feedback we receive from our guests. During your stay, you are right that our hot tub heater was having a few issues, but they have been addressed and the hot tub is now nice and toasty. Thank you for being our guest and hopefully we will see you return soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Jazmine,Thank you for being our guest and thank you especially for highlighting that our staff was so friendly. I will definitely share your review with our team ... they get such a kick out of hearing that their hard work pays off. We all hope to see you again very soon!Kindest Regards,TJ GeurtsenGeneral Manager

Dear Megan,Thank you for your super kind words. I am ashamed that it has taken me so long to respond to your lovely review. We are very fortunate to have an amazing team here at the Courtyard Chicago O'Hare, and it is so satisfying when one of our rockstars is recognized by one of our guests. Sabrina was absolutely delighted to read your review .... it put a big smile on her face. Thank you again and hopefully we will see you return soon!Kindest Regards,TJ Geurtsen