I would stay again in this property in they changed their check-in process and speed. They couldn't find a stamp on my passport and kept me waiting for hours. There was no clarity on which documents they needed, and although I spoke to the manager who said that it was solved, the girl from the front desk kept asking me for more and. ore documents via whatsapp.
I've stayed at hundreds of hotels in Colombia and Cartagena and this had never happened to me before.
They could have air conditioning in the lobby or at least better ventilation. It was my first time staying at the hotel and chose it due to the closeness to the port. Upon arrival I felt that I had made a mistake because the "lobby" is dark and hot, but the room was very clean, spacious and with good AC.
In the morning the water pump of the hotel was not working and I couldn't take a shower, but the hotel acted promptly and gave me a room to shower in another of their hotels which was just one block away.