"This is an example of an outstanding hotel response:
We had just arrived from an overnight flight to Rome… took the train to Florence and were exhausted. We arrived a little earlier than expected and while we waited for our room, the cafe and courtyard were kind and accommodating.
We had booked a superior balcony room, and unfortunately our previous guests had overstayed their welcome… resulting in a later check-in for us. We were devastated as we needed sleep.
However, luckily Federico & Felipo came to the rescue! They got us an upgraded available room so that we could check in on time and have accommodations that not only met our expectations but exceeded them! It goes along way when a hotel realized a problem, pivots and then goes the extra mile to make things spectacular. Federico - we really appreciate you!!! And thank you to the staff for dealing with our sleep-deprived manner! We slept so well and woke up rejuvenated ready to explore Florence.
The location is great. The hotel is great. We slept like rocks every night. If we ever return or if anyone needs a Florence hotel recommendation, we suggest here! 5/5… 10/10!
We also really enjoyed the cafe / restaurant. I wish I remembered their names, but they were great too."