My second stay in this hotel - once again I found the room and facilities to be excellent supported by lovely staff. One minor suggestion: the TV in the room is tiny and located 7m from the bed. A larger format screen would be appreciated.
The room was very comfortable and nicely appointed with newly renovated bathroom. Bed was very comfortable. Tea making area with sink provided, combined with the wardrobe was neat and convenient but could do with a light above it. TV is tiny for the size of the room. Minibar provided was adequately supplied but overpriced. Breakfast was more than adequate with a large variety of selections and I did note variety over several days.
staff were good,i wasnt aware of deposit and allowed to stay and to pay for any daglmagws later
Tendai
เข้าพัก 5 คืน, พฤษภาคม 2025
10/10 ดีเลิศ
Laurence Edward
30 เม.ย. 2025
Laurence Edward
เข้าพัก 2 คืน, เมษายน 2025
6/10 พอใช้
Thomas
เดินทางกับคู่รัก
23 เม.ย. 2025
ชื่นชอบ: ความสะอาด
Big white Afrikaaner guy on reception needs to turn down his passive aggressive attitude to being challenged on hotel policy around deposits. He lords it over the rest of the black staff around him and thinks he can do the same with paying guests.
This hotel is charging a deposit to guests credit cards not as a shadow charge but as a full charge. Then when you are leaving they want the card number, expiry date and CVV number with which anyone could charge to your card. Banks, and I work for one clearly tell you not to give people this detail is all that’s needed to charge your account. Once you give them the detail they then tell you it will take 5 to 7 days for the refund to reach your account. information's.
What this hotel should be doing is putting a shadow transaction on your account, then removing it in the day you leave. What’s probably happened in the past is people have disputed charges and banks have sided with customers so now they charge the full deposit. It’s a risk for every guest that these details fall into the wrong hands.
For this reason and the attitude of the only white guy at reception I won’t be staying again, and advise any tourists to steer clear if you don’t want fraudulent transactions appearing any time after you’ve stayed here.
Room advertised online was definitely not the same room when checking in and very small (please change online pictures‼️). No dishwashing liquid in room to wash cups or glasses, when asking cleaning staff I was informed they didn't have any, they just use water to wash cups etc - unhygienic‼️. Front desk staff not very helpful when checking in and they seem busy and pre-occupied and not interested... avoiding me that if I wavy to upgrade it will cost me R500.00 - totally bizarre. Prepare yourselves for parking costs which is R150.00 per night and payment is expected upfront. Hotel nice and quiet and location is great. Checking out was a breeze, thanks to Mustapha who assisted me, he was patient and kind. Please employ note staff like Mustapha. If only he helped me when I checked in.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2025
6/10 พอใช้
Seth
เดินทางกับคู่รัก
6 มี.ค. 2025
No one helped me with my bags even after I asked - I had to put down 400 zar deposit in cash which I didn’t know about and didn’t have - over all it was cute but I never felt welcomed at all it would have been nice to have the same service perhaps as someone who looks white
This hotel is located in a center of the Cape Town and easy driving access to any of the tourist attraction.
Lobby receptionist was very nice and polite and professional even it said she was still in training.
It was a large room and very comfortable. View of the Table Mountains from the room window was also great.
Staff at the breakfast restaurant was all great, very friendly to our 2 and half year old daughter.
We would like to visit this hotel again.
The building is outdated, poorly maintained, and has an unpleasant odor. The staff is rude and unprofessional, collecting a security deposit at check-in and charging for everything they can—guests, water, and overpriced laundry. To refund your deposit, they demand your full credit card details, including the CVV, which feels extremely shady. Avoid staying here.
Ege
เข้าพัก 5 คืน, ธันวาคม 2024
8/10 ดี
Tarryn
5 ม.ค. 2025
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Room is quite old , no iron facilities in the room.