Good day Thank you for staying with us and we appreciate your feedback.Safe travel!Warm regardsTabisa
10/10 ดีเลิศ
Agele
เดินทางกับครอบครัว
9 ก.พ. 2024
Very clean and well maintained rooms and tue daily gifts were great ones.
However, the staff promised to email my receipt but until now they have not done so. Now my company has not refunded me my accommodation bill because I couldn’t present my cash receipt since my payment was in cash.
Agele
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Tabisa วันที่ 9 ก.พ. 2024
Good day JohnThank you for the feedback.We do apologize that you did not receive your invoice on check out, please share your personal email in order for me to send the invoice.Warm regardsTabisa
A welcoming hotel with excellent breakfast and friendly staff. The mandated electrical shutdowns are an inconvenience but a fact of life in Cape Town unless back up batteries are available. Ask if your room is on the battery backup list!
Harry
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Tabisa วันที่ 16 ก.ย. 2023
Thank you for staying with us,We appreciate your feedback!
4/10 แย่
MATILDA
14 พ.ค. 2023
ชื่นชอบ: ความสะอาด
Power cuts daily and the hotel has no back up. Lifts not working when no power.
It’s a good central location though.
Food was basic.
MATILDA
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก Federica วันที่ 21 มิ.ย. 2023
Good dayThank you for your recent review.We are pleased to advised that we will start with installation of general battery backup and solar panels in July 2023 to assist when loadshedding occurs.We look forward to welcoming you back to our hotel.
10/10 ดีเลิศ
Eileen
24 ธ.ค. 2022
Eileen
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Tabisa วันที่ 3 ม.ค. 2023
Good dayThank you for staying with us, hope you travelled safely back home.We appreciate your feedback.Warm regardsTabisa
Hôtel bien placé dans un quartier sécurisé. Vue magnifique sur table mountain. Literie confortable et excellent petit déjeuner. L’hôtel n’est pas équipé de groupe électrogène donc cela peut causer des inconvénients lors des délestages électriques fréquents. Des lampes sur batteries sont à disposition dans les chambres.
Staff were amazing. Went beyond their job description. Very clean hotel. Only downside was their breakfast buffet. Quality was fine but keeping the food hot was a problem.
The hotel is an ideal location, you are within walking distance to Company's Garden and the CBD/Greenmarket square. Also, the streets parallel to the hotel are Long and Kloof with lots of trendy restaurants and bars.
Christian
เข้าพัก 6 คืน, มีนาคม 2022
การตอบกลับจาก Tabisa วันที่ 22 มี.ค. 2022
Dear Christian
Thank you for staying with us.
We appreciate your feedback!
Warm regards
Possibly my worst stay in Cape Town, EVER. There is no dedicated parking as advertised and you need to find parking in the road in front of the Hotel. The aircons does not blow cold air more like a fan and mine stopped working after a loud bang at about 2 in the morning. The beds base was broken on the one side where the base nearly touched the floor so kept rolling over to that side during the night. Hair stuck in the towels. On the second morning I went down for breakfast and was told that they are not doing breakfast as there’s not enough guests in the Hotel, someone was supposed to notify me of this the previous day, nobody did. Could not wait to get out of there.
Steve
เข้าพัก 2 คืน, มกราคม 2022
8/10 ดี
Erik Klaus
29 พ.ย. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Rezeption gut, Restaurant Angestellte für das Frühstück fehlt es an Professionalität. Während des Frühstücks am abräumen. Immer wieder.
Das komplette andere Personal sehr freundlich und hilfsbereit
First of all, I booked for Cape Town hollow boutiquet Hotel because it came with a balcony room and a private swimming pool. On the Hotel.com website it shows no refunds when you reserve it. The next day got an email that the place that we booked is closed and they need to relocate the room to a different branche with no balcony and no pool. This was ridiculous because we had too accept the room regardless because I won't get my money back. They should remove the add from the app or website so that customers are aware what they getting instead they take your money and you have no choice but to settle. But they place they moved us too was okay and clean and chilled.
O hotel é confortável, funcionários na recepção educados porém o serviço do restaurante é péssimo! Garconete extremamente grosseira. Cafe da manhã bem
mediano.
Freundliches Personal, tolles Frühstück, kann ich nur empfehlen.
Nichts wirklich zum meckern, dass typische eben: Handtuch oder Duschgel vergessen oder die Flasche Wasser
E
เข้าพัก 11 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Cape Town Hollow Team วันที่ 2 เม.ย. 2020
Vielen Dank für Ihr wertvolles Feedback! Komm und bleib bald wieder
Breakfast - same (one) cereal daily
We ate vegetarians so very limited choice
Fruits could include papaya which is very readily available
Gym could be good
Other than that - very nice
Manisha
เข้าพัก 5 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Tabisa วันที่ 3 มี.ค. 2020
Good day
Thank you for the email and for your feedback.
I will chat with the restaurant manager regarding your query about breakfast.
Have a lovely stay
Regards
Mycket vänlig och hjälpsam personal. Har man svårt att gå i trappor måste man meddela hotellet då det är strömavbrott (load shedding) nästan dagligen i Kapstaden.
Wiveka
เข้าพัก 7 คืน, มกราคม 2020
การตอบกลับจาก Cape Town Hollow Team วันที่ 18 ก.พ. 2020
Thank you for the feedback. We hope to see you again soon :)
Recepção do hotel super atenciosa, com informativos de passeios, etc.
Destaque para o transporte gratuito até o Waterfront V&A, que facilita muito. Localização ótima, quarto espaço, com uma vista linda das montanhas. Arrumação noturna com chocolatinhos e água. Super indico.
Location fantastic overlooking table mountain with fabulous views , nearby car park , friendly staff.
Downside :WiFi connection terrible
Joyce
เข้าพัก 7 คืน, ธันวาคม 2019
การตอบกลับจาก Hollow Team วันที่ 8 ม.ค. 2020
Hi Joyce
Thank you for the feedback and rating :) and we apologize for the poor connection difficulties you experienced. Looking forward to your return!
Everything was good. Staff were helpful. Location was convenient (Close to scenic spots). Breakfast was good and there was a free bottle of wine as gift. Room was very spacious. Two shortcomings: wifi was not good inside room, and the bed was not long enough (I think around 6"3).
Chung Hong
เข้าพัก 3 คืน, ธันวาคม 2019
การตอบกลับจาก Tabisa วันที่ 30 ธ.ค. 2019
Good day
Thank you for staying with us we appreciate your feedback!
Warm regards
Tabisa
Pros: The property was clean and in the perfect location away from the noise of the bowl but right across from Company's Garden. Myciti bus only a few blocks away. The breakfast that was included was good with lots of choices.
Cons: First impressions are important. I was greeted by someone who not only did not smile but made me feel as if I was disturbing their day with a general attitude that was unfriendly and certainly not welcoming. I was tired, had a bad trip but walked in the door with a smile that was not returned.
The company that owns this hotel also owns some luxury safari experiences so I would assume that any of their hotels would be up to par and prepared for electrical outages. Last day, I walked out into the hallway into total darkness. I had already called a taxi so I made my way down the hallway to the stairs which I assumed would be fitted with portable battery powered lights that should have been placed in the stairwell by staff designated to take care of outages. I was struggling with three pieces of luggage from the fourth floor. I called down and no one answered. My phone was out so I had no light. I asked a family passing to please send someone to get me and my luggage. As the bellman came I handed him one piece of luggage and because of the darkness missed a step and fell down two stairs landing hard on my hands and knees. Unacceptable. Will NEVER return to this hotel.
Excellent hotel staff never met anyone so helpful professional in all ways and always a smile whilst helping with ant request.
Hotel is located with walking distance to town & restaurant & a free shuttle to Waterfront
The only negative is the shower room needs upgrading otherwise a most lovely hotel.will definitely come back & recommend to our friends & family
Such amazing staff! My husbands luggage was not put on the flight from Johannesburg to Cape Town and the reception staff were simply wonderful in tracking it down for us and getting it flown and delivered to the Hotel the next night. Food was fabulous, great location for everything. We loved it.
ผู้เข้าพักจริง
เข้าพัก 5 คืน, พฤศจิกายน 2019
การตอบกลับจาก Hollow Team วันที่ 3 ธ.ค. 2019
We are so glad we could have that sorted out for you, Thank you for the perfect score! :)
Das Hotel macht insgesamt einen guten Eindruck. Das Housekeeping hat sich 2mal am Tag um die Zimmer gekümmert. Abends gab es jeweils ein Betthupferl. Allerdings machte der Poolbereich keinen allzu einladenden Eindruck (Baustelle, klein). Das Frühstück war okay, die Auswahl war aber praktisch jeden Tag dieselbe. Das Personal war insgesamt freundlich.
ผู้เข้าพักจริง
เข้าพัก 8 คืน, พฤศจิกายน 2019
การตอบกลับจาก Hollow Team วันที่ 30 พ.ย. 2019
Thank you for the feedback and Score :)
Apologies for the inconvenience the upgrades to the pool area caused, we hope when you return we have a new and fresh area for you!
Great stay at Cape Town Hollow! The location is very central to the CBD however it is easy and cost effective to uber around Cape Town if you do not want to walk.
The room was clean and comfortable. The staff were kind and courteous, and David from reception went above and beyond to make us feel welcome and accomodate our needs!
ผู้เข้าพักจริง
เข้าพัก 5 คืน, พฤศจิกายน 2019
การตอบกลับจาก David & the Hollow Team วันที่ 20 พ.ย. 2019
The staff were so friendly and helpful. The room was a good size and very clean. This hotel was a great base to explore Cape Town from and had an element of luxury too.
De buurt is niet echt veilig. Parkeren doe je in een betalende openbare parking tegen betaling. Uitgebreid en verzorgd ontbijt maar restaurant veel minder