We would like to clarify all your reviews belows:1. You booked Deluxe Double Room. It's a room including bedroom and living room, it's described clearly on Expedia.com that it's equipped Air-conditioning, we don't mentioned that there is an Air-conditioning at the living room. Because you didn't like it, we changed you to another room - that is more expensive without any extra fees. 2. During your stay, we also offer you the best services like: a private pool for you, 4-5 juice/ day, serve breaksfast following your special request that not mentioned in menu, coconut for your outside friends also. We trust that we serve you as enthusiasticly and thoughtfully as we can. 3. You have blood on 2 bed sheets, 1 bed runner, 3 large towels and 2 small towels. You said that housekeeping didn't change your sheets, but the truth is that they did, evidence recorded by the camera in the corridor. They can't be cleaned although we tried our best. And as policies of any hotels/ homestays, the penalty will be charged for broken items. But you definitely didn't compensate for the damage you caused. You called a taxi and leave without paying. That's why we kept the taxi. 4. The worst thing is you insulting our Vietnamese culture, blaming our housekeeping staff and receptionist as liars. A polite international guest definitely didnot do like that. We will report you with Expedia.com