Good morning Susi. About contacting tour companies, you asked us a boat companie to take you from Cabo Frio to Arraial do Cabo, we told you that didn't exist any companies that used to do this kind of work. We ofered you a private boat that you could rent, but you said you didn't want it. We don't have concierge and we didn't mentioned that we ofered this service in the moment of your reservation. You wanted someone to take some stuff on the hotel e take to other place, even if we had a concierge that's not what they're supose to do. Even if we don't have a concierge , there was always someone avalaible to take your bags to the room and take them out of your room to the car. We provide a place for you to let the baby stroller. There's always someone in reception as you saw, we work 24 hours per day, but sometimes we are in another call and we can't pick up 2 calls at the same time. About the mosquitos, it's inevitable on the external areas, but the room are regularly purged. In your check-in you agreed and signed a document that explained that you couldn't eat inside the room, but, we provide our kitchen where we serve the breakfast to do your meal, and if you need we were able to get you glasses, plates and cutlery. We're so sorry we didnt't meet your expectations.

Thanks for your comment. We were happy to have met your expectations !! Check back often!!

Obrigado por sua avaliação!!! Ficamos felizes em saber que um cliente saiu satisfeito do Bravo!!! Trabalhamos para que todos os dias tenhamos hóspedes satisfeitos!!! Volte sempre!!

Volte mesmo!!! É sempre um prazer receber hóspedes como você!!!

Prezado Estevão, ficamos felizes com comentários como o seu, afinal o Bravo foi pensado e estruturado para recebermos os nossos hóspedes com conforto e muito carinho. Com relação à Natureza, somos privilegiados, pois tenho que concordar, o Bairro da Passagem é um charme!!! Volte sempre!!!

Obrigada Zezé por sua avaliação!! Trabalhamos todos os dias a fim de atendermos nossos clientes da melhor maneira possível. Será sempre um prazer tê-la conosco.