Dear Mr.Mrs Timothy,Warmest greeting from Thanh Mai hotel! Thank you for staying with us and your feedback is the motivation for us to keep improving and providing high-quality service at Thanh Mai Hotel. We hope to welcome you, your family and friends back again in the near future.Best Regards,Reception Team

Dear Mr.Mrs My,Warmest greeting from Thanh Mai hotel! Thank you very much for your great review. And your feedback is the motivation for us to keep improving and providing high-quality service at Thanh Mai Hotel. We hope to welcome you, your family and friends back again in the near future.Best Regards,Reception Team

Dear Mr. Tin LaiPlease allow me an opportunity to introduce myself; my name is Phong Nguyen and I am the Manager of Guest Services at Thanh Mai Hotel. My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this.We thank you for your feedback to help us improve for the next stages.Once again we sincerely apologize for your inconvenience and hope you will have better things for your next trip.Sincerely,Phong Nguyen

Dear Mr/Ms.Bente Nissen,First of all, on behalf of all staff at Thanh Mai Hotel, I would like to thank you for choosing our hotel for your family vacation.We would like to sincerely thank you for your valuable contributions to help improve the hotel. During your stay at the hotel, there are shortcomings, we regret it and sincerely apologize to you for your understanding.We will try to improve the quality of hotel services better and better and look forward to the opportunity to serve you better next time.Thanks & Best Regards,Reception Team

Dear Mr/Ms Do Vo,Thank you for leaving a great review for us. At Thanh Mai Hotel, we always strive to serve you better.We are very pleased that our staff has successfully brought satisfaction to your stay at the hotel.We hope to see you again in the near future,Thanks & Best Regards,Reception Team

Dear Mr/Ms.James Thomas,First of all, on behalf of all staff at Thanh Mai Hotel, I would like to thank you for choosing our hotel for your family vacation.We would like to sincerely thank you for your valuable contributions to help improve the hotel. During your stay at the hotel, there are shortcomings, we regret it and sincerely apologize to you for your understanding.We will try to improve the quality of hotel services better and better and look forward to the opportunity to serve you better next time.Thanks & Best Regards,Reception Team

Dear Mr/Ms James Thomas,Thank you for leaving a great review for us. At Thanh Mai Hotel, we always strive to serve you better.We are very pleased that our staff has successfully brought satisfaction to your stay at the hotel.We hope to see you again in the near future,Have a good day,Thanks & Best Regards,Reception Team

Khách sạn Thanh Mai xin gửi đến quý khách lời chúc sức khỏe. Chúng tôi xin chân thành cảm ơn quý khách đã chọn khách sạn chúng tôi cho kì nghỉ của mình. Chúng tôi sẽ và luôn luôn cố gắng để đưa dịch vụ khách sạn ngày càng tốt hơn để đem lại cho quý khách những kì nghỉ thú vị, hài lòngHẹn gặp quý khách trong kì nghỉ sắp tới.

thank you for your highly appreciation ! this is a great motivation for us to improve our service in the future !

Dear Mr. Stephen, Thank you for your choosing to enjoy your time in Buon Ma Thuot with us. I'm so very sorry about your inconvenience when you check-in because some mistakes between Expedia & us about children's policy. And I'm very happy when heard that you have a good experience at our hotel. We hope that we have another opportunity to serve you and your family. Thank you so much ! Bich Tien Sales Manager

Thank you for your staying with us! Our hotel will try to improve our quality of service bettter day by day. In this case which you comment, we will find down the reason and give you the answer finally. We hope to see you in the next time, wish you all the best, bro!

Thanks for your feedback. We hope that we can serve you for the your next trip.

Dear Mr.Stephen, Thanks for your feedback. We apologized this bad experience, we absolutely improve to bring better service for your next trip. Best regards. Thanh Mai hotel team

Thanks for your feedback, Thanh Mai hotel team hope to see and serve Mr. Kevin for the next time.

Thanks for your feedback. We hope that we can serve for your next trip.

THANK YOU SO MUCH, WISH YOU HAVE A HAPPY CHRISTMAS SEASON.

Thanks for your feedback. We hope that we can serve you for the your next trip.

Thank you very much for your review. Hope to see you for another trip.

thank you very much for your recommend. We absolutely improve the services for next time when you come.