Lobby sitting area

Reviews of Cobblestone Hotel & Suites – Broken Bow

2.5 out of 5
Cobblestone Hotel & Suites – Broken Bow
2750 South 27th Avenue, Broken Bow, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 315 reviews" "
Rating 8 - Good. 92 out of 315 reviews" "
Rating 6 - Okay. 26 out of 315 reviews" "
Rating 4 - Poor. 4 out of 315 reviews" "
Rating 2 - Terrible. 8 out of 315 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Melea on 13 May 2024
Thanks for th 5/5 review! I am happy to hear you enjoyed your stay!

4/10 Poor

merle

Stayed 1 night in Mar 2024
Response from Melea on 22 Mar 2024
Thank you for taking the time to give us your review. We are always striving to be better if you have any specific feedback we would love to have the chance to improve. Thank you for staying with us!

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and well cared for hotel
Stayed 1 night in Feb 2024
Response from Melea on 26 Feb 2024
Thanks for your review! We do care a lot about our hotel! Thanks for noticing!

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melea on 23 Jan 2024
Thank you for your 10/10 review! We are happy to hear you enjoyed your stay!

10/10 Excellent

Sherry

Stayed 1 night in Jan 2024
Response from Melea on 23 Jan 2024
Thank you for your 5/5 review! We are happy to hear you enjoyed your stay!

6/10 Okay

Tina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I booked a king suite but ended up with two queen beds. We got snowed in there and nothing special for us that couldn’t get home.
Stayed 1 night in Jan 2024
Response from Melea on 20 Jan 2024
Thank you for taking the time to give us a review. I am sorry to hear you got snowed in. I hope this will not stop you from staying again in the future.

2/10 Terrible

Erin

They don’t except debt cards. If you only have that than it is a 50 dollar extra charge!
Stayed 1 night in Dec 2023
Response from Melea on 4 Jan 2024
Thank you for taking the time to give us your feedback. I am sorry to hear you were unhappy with your stay. As I understand the reason you were unhappy is because of the authorization hold that is utilized on all debit cards. As our front desk tried to explain at check-in, this hold is temporary and is released after 5-7 business days in most cases. We do apologize for any inconvenience this caused, and for this reason we do make a point to mention our policy before any debit card is used. I hope this will not stop you from giving us another visit in the future.

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Melea on 24 Dec 2023
Thank you Kelly for your 10/10 review! We hope to see you again soon!

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melea on 20 Dec 2023
Thank you for your 5/5 review! We look forward to seeing you again!

10/10 Excellent

Debbie

Travelled with partner
Liked: Property conditions & facilities
We’ve stayed multiple nights here. It’s a very clean, well kept and festive hotel. The staff is always great as well
Stayed 1 night in Dec 2023
Response from Melea on 19 Dec 2023
Thanks for the review! I'm happy to hear you enjoy our hotel! Thanks for choosing Cobblestone!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Melea on 24 Dec 2023
Thank you David for your 5/5 review! We hope to see you again soon!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel. Friendly staff and easy facilities to navigate. No elevator so be sure to request ground floor if you do not do stairs.
Stayed 1 night in Nov 2023
Response from Melea on 20 Nov 2023
Thanks for the review! I'm happy to hear you enjoyed your stay with us. Our staff is pretty great so I'm happy to hear you had a good experience. We look forward to seeing you again in the future!

10/10 Excellent

Mark, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in Central Nebraska along a scenic route. Very nice local hotel. Local dining requires a short drive.
Stayed 1 night in Oct 2023
Response from Melea on 1 Nov 2023
Thank you for taking the time to provide feedback. We are so happy you enjoyed our hotel and the area around! We are very proud of our community! We hope to see you again!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, would stay there again
An overnight stay so wasn't there for very long. The room was very large and comfortable, lots of outlets. I didn't use the wifi. The breakfast choices were more than adequate, including scrambled eggs, sausage, toast, waffle maker, cereal, yogurt, etc. My unit faced the highway but was very quiet. The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Melea on 1 Nov 2023
We are happy to hear you enjoyed your stay! Thanks for the great feedback! We hope you choose Cobblestone Hotel & Suites again!

10/10 Excellent

Cheryl L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely landscaped
Stayed 1 night in Oct 2023
Response from Melea on 13 Oct 2023
Thanks for the review! I'm glad you enjoyed the landscapping. We hope to see you again! Thanks for choosing Cobblestone!

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Melea on 28 Sep 2023
Thank you for your feedback. We hope you stay again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great!
Stayed 1 night in Sep 2023
Response from Melea on 25 Sep 2023
Thank you for taking the time to give us a good review! We look forward to your stays in the future!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Great customer service!
Stayed 1 night in Sep 2023
Response from Melea on 25 Sep 2023
Thanks for the 10/10 review! We do have great staff! We look forward to your visits in the future!

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover
The only down side to this hotel is they have 2 floors, but no elevator. Fortunately they were able to give us a 1st floor room. Everything else was very good.
Stayed 1 night in Sep 2023
Response from Melea on 25 Sep 2023
Thank you for taking the time to give us a review! You are correct we do not have an elevator but we do our best to accomodate any guests who need to have the first floor if we are made aware of the need. I am happy to hear you were able to have one of these first floor rooms. We hope you will stay again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Room was great and the beds comfortable. Finally got a good sleep since it was hard as a rock. Nice view and breakfast in the morning. Quiet. No loud doors.
Stayed 1 night in Sep 2023
Response from Melea on 25 Sep 2023
Thanks for the review! I'm happy to hear your room was great and the beds were comfortable and that you had a good breakfast! We look forward to seeing you again in the future!

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was clean and maid service was good. However, the staff that was present when we checked in and out was gruff and unfriendly. Also, the jets on the spa were not working and managerial staff came and shut it down while we were using it. We thought that was rude. We had paid for two nights and were only allowed to use it briefly.
Stayed 2 nights in Sep 2023
Response from Melea on 19 Sep 2023
I appreciate you taking the time to give us some feedback. I am sorry you did not have a satisfactory visit because of the spa. Unfortunately we did have to shut it down for a very short time to make sure that it was in the safe ranges for swimmers. We take the safety of our guests very seriously. I hope you will give us another chance in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Rooms were very clean, up to date, well stocked with towels, staff was super nice. Definitely recommend to anyone traveling!
Stayed 1 night in Sep 2023
Response from Melea on 19 Sep 2023
Thank you for taking the time to give us a 5/5 review! I'm very happy to hear you enjoyed your stay and that you had a great experience! We look forward to seeing you again in the future!

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melea on 6 Sep 2023
Thank you for sharing your feedback. I'm happy to hear you enjoyed your room! I hope you will stay with us in the future.

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melea on 6 Sep 2023
Thank you for sharing your feedback. I'm happy to hear you enjoyed your room! I hope you will stay with us in the future.

10/10 Excellent

Blake

Stayed 1 night in Sep 2023
Response from Melea on 6 Sep 2023
Thank you for sharing your feedback. I hope you will stay with us in the future.

10/10 Excellent

Toninette, Lincoln

Stayed 1 night in Aug 2023
Response from Melea on 9 Sep 2023
Thank you for sharing your feedback. I'm happy to hear you enjoyed your room! I hope you will stay with us in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Melea on 17 Aug 2023
Thank you for sharing your 10/10 review! I'm happy to hear you enjoyed your room. I hope you will stay with us in the future.

2/10 Terrible

Andrew

Stayed 1 night in Aug 2023
Response from Melea on 30 Aug 2023
I am sorry to hear you did not enjoy your stay. We are always trying to improve and would love some specific feedback on how we can do so. We hope you will give us another chance in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Amenities
Nicest hotel in Broken Bow area.
Stayed 2 nights in Jul 2023
Response from Melea on 1 Aug 2023
Thanks for the great review! We hope you stay again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Melea on 29 Jul 2023
Thank you for sharing your experience with us! We strive to have a great hotel with wonderful staff and are happy to hear you enjoyed your stay!

10/10 Excellent

Debbie

Stayed 2 nights in Jul 2023
Response from Melea on 15 Aug 2023
Thank you for taking the time in leaving us a review on your stay with us. We look forward to having you back into our property in the near future!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet.. good one night stay of an extended trip.
Stayed 1 night in Jul 2023
Response from Melea on 26 Jul 2023
Thank you for sharing your experience with us! We strive to have a great hotel and are happy to hear you enjoyed your stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From checking in to asking about dinner recommendations…very friendly and helpful
Stayed 1 night in Jul 2023
Response from Melea on 20 Jul 2023
Thank you for sharing your 10/10 experience with us! We strive to have a great hotel with wonderful staff and are happy to hear you enjoyed your stay!

8/10 Good

LaDonna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Very clean and friendly staff but beds and pillows were not comfortable.
Stayed 1 night in Jun 2023
Response from Melea on 6 Jul 2023
Thank you for taking a moment to give us feedback. We strive to provide great service. We look forward to your next visit.

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Melea on 6 Jul 2023
Thank you for your great 5/5 feedback! We are happy to hear you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Zachery

Business traveller
Liked: Staff & service, property conditions & facilities
This hotel had plenty of parking. Free breakfast is always a plus. Very friendly staff.
Stayed 2 nights in Jun 2023
Response from Melea on 6 Jul 2023
Thank you for sharing your 5/5 experience with us! We strive to have a great hotel with wonderful staff and are happy to hear you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast bad
H be breakfast was a mess. No plates to start .
Stayed 1 night in Jun 2023
Response from Melea on 6 Jul 2023
Thank you for your feedback

10/10 Excellent

ROBERT, Spearfish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room. Staff was excellent. Clean enjoyable room.
Stayed 1 night in Jun 2023
Response from Melea on 27 Jun 2023
Thank you so much for your review! We are happy to hear that the staff treated you well and your room is clean. We look forward to your next stay.

10/10 Excellent

Lynn

Stayed 1 night in Jun 2023
Response from Melea on 15 Jul 2023
Thank you for your feedback. We are happy you enjoyed your stay and look forward to any visits in the future.

2/10 Terrible

Gloria

Stayed 1 night in Jun 2023
Response from Melea on 7 Jul 2023
I'm sorry to hear you did not enjoy your stay with us. If you would like to provide some specific feedback we would like to know where we can improve.

8/10 Good

David, Kearney

Travelled with partner
Nice place.
Stayed 1 night in Jun 2023
Response from Melea on 6 Jun 2023
Thanks for taking the time to give feedback. We are happy you enjoyed your stay!

6/10 Okay

Robert

Travelled with family
No elevator
Stayed 1 night in May 2023
Response from Melea on 31 May 2023
Thank you for taking the time to give us feedback. You are correct there is no elevator. If you let us know in advance we do our best to accommodate anyone who needs to have the first floor. We hope you stay with us again.

10/10 Excellent

Anna, Martin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good night sleep. Very pleasant staff. Clean room so we can’t ask for anything better than that.
Stayed 1 night in May 2023
Response from Melea on 31 May 2023
Thank you Anna for taking the time to give us your feedback. We are very fortunate to have great staff! I'm very glad you enjoyed your stay and look forward to seeing you in the future.

8/10 Good

Brian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and located in a convenient location. Price was reasonable and facilities were clean. Breakfast wasn't as good as it should have been compared to other hotels offering the same service.
Stayed 1 night in May 2023
Response from Melea on 22 May 2023
I'm glad you found our hotel clean! We appreciate you taking the time to give us some honest feedback as we are always striving to be better. We hope to see you again in the future!

6/10 Okay

Sharon

Stayed 1 night in May 2023
Response from Melea on 11 May 2023
Thank you for staying with us! We appreciate you taking the time out of your day to give us a review.

8/10 Good

Henry

Liked: Cleanliness, property conditions & facilities, room comfort
Would have had a higher rating, but the front desk staff was not friendly. One lady in particular was there at check-in and check-out and never smiled. She just went through the motions. Motel was otherwise good, except for the smell of cattle from the truck stop next door. That smell did not come into the room.
Stayed 1 night in May 2023
Response from Melea on 6 May 2023
Thank you so much for taking the time out of your day to give us a review! We appreciate the feedback and I will visit with our staff about your encounter. It stinks that we live in an area almost surrounded by feedlots but i'm very glad that the smell didn't come into your room. ;)

8/10 Good

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constantly saw staff cleaning things that other hotels may look over. Friendly and enjoyable stay. Hot tub was nice but seemed to be kinda weak on pressure, probably just needs maintenance.
Stayed 2 nights in Mar 2023
Response from Katie on 7 Apr 2023
Jordan, thank you for staying with us!

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2023
Response from Katie on 7 Apr 2023
Thank you for staying with us!

8/10 Good

Kal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Katie on 7 Apr 2023
Thank you for staying with us!

8/10 Good

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great property, staff are very kind and enjoyable to converse with. My biggest issue was the indoor pool. The water was FREEZING cold! Not sure why they keep it so cold, it wasn’t enjoyable to be in at all. The hot tub however was wonderful! Rooms were clean, breakfast was nice. Overall a great stay!
Stayed 1 night in Mar 2023
Response from Katie on 7 Apr 2023
Thank you for staying with us and for your feedback!