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"This hotel and staff, food, amenities, just excellent on all levels. 5 stars experience in fact Loved every second there.."

"The Hotel was very nice and situated in the heart of the town. The property was well landscaped with many features. The spa was beautiful and very relaxing. The staff were helpful, especially Martha. She made the stay and extended stays easy. Great customer support. The dinning facilities were also excellent with great food. The bar and lounge areas were very relaxing. I can’t wait to come back!! Daniel Rodriguez, Naples Florida"

"Breakfast was ok and parking was very convenient."

"Fantastic stay checkin could have been a little better but everything else was exceptional best hotel in Santa Susanna "

"Really good customer service. Bar a the terrace, good food and good view. We really enjoyed our stay at the hotel."

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."