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citizenM Boston Back Bay

4.0 star property
Hotel with a restaurant, steps from Newbury Street

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Exterior
Interior detail
Lobby sitting area
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
The current price is ฿4,530
฿5,275 total
includes taxes & fees
6 Jul - 7 Jul

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Fridge
LED TV
Separate bedroom
Pillow-top bed
Premium bedding
Private bathroom
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(130 reviews)

Highlights

Air conditioning
Fridge
LED TV
Separate bedroom
Pillow-top bed
Premium bedding
Private bathroom
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km
  • Copley Square - 13 min walk - 1.1 km
  • Boston University - 2 min drive - 2.2 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Newbury Street
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Luggage storage, a TV in reception and smoke-free property
  • A water dispenser, coffee/tea in reception and a lift
Room features
All 399 rooms offer comforts, such as premium bedding and iPads, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/cupboards, fridges and heating

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at citizenM Boston Back Bay?

As of 26 Jun 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 6 Jul 2025 start from ฿4,529.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM Boston Back Bay?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is steps away from Newbury Street and Berklee College of Music. Northeastern University and The Shops at Prudential Center are also within 10 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

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citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1011 out of 1307 reviews
Rating 8 - Good. 188 out of 1307 reviews
Rating 6 - Okay. 62 out of 1307 reviews
Rating 4 - Poor. 21 out of 1307 reviews
Rating 2 - Terrible. 25 out of 1307 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel !
Stayed 2 nights in Jun 2025

10/10 Excellent

Raymond John

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay here again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and close in proximity to Fenway, we walked there.staff was lovely.
Stayed 2 nights in Jun 2025

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location; nearby transit; decent breakfast buffet; clean room and very good bed
Stayed 6 nights in Jun 2025

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, stunning view and perfect location!
Stayed 2 nights in Jun 2025

10/10 Excellent

Vitoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The citizen M hotels are always unique. Location was great and staff is amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Location was the best and everything was clean.
Stayed 2 nights in May 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out staff were helpful professional and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Lyana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby & very nice staff!
Stayed 2 nights in May 2025

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how easy the check in and check out was. Staff were nice. Great location.
Stayed 4 nights in Jun 2025

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great, excellent breakfast and superb location
Stayed 2 nights in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly helpful & pleasant. The hotel was clean and new as well as contemporary and interesting.
Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is my favorite property to stay at when solo traveling!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Loved the vibe of this place! The bed right on the window, with a beautiful view of the city was great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Boston and this hotel was perfect for exploring and a quick walk to Fenway.
Stayed 2 nights in Jun 2025

10/10 Excellent

kerry

Liked: Amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in May 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great breakfast buffet, and a short walk to Fenway Park.
Stayed 2 nights in May 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms great service
Stayed 1 night in Jun 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, how helpful the staff was and how modernized the hotel was.
Stayed 4 nights in May 2025

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view overlooking Massachusetts avenue was perfect! Would for sure stay here again
Stayed 2 nights in May 2025

10/10 Excellent

Marian

Liked: Cleanliness, property conditions & facilities
Modern, friendly, warm and inviting
Stayed 2 nights in Jun 2025

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, modern style hotel
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a great area
Stayed 2 nights in May 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We were in town for a wedding. The hotel is clean, staff friendly and helpful with all the amenities ya need. They are doing it differently and getting it right! We’ll be back.
Stayed 2 nights in Jun 2025