I didnt get any names, but the lady at the front desk was wonderful!!! The lady that did the breakfast was so nice and helpful as well. The room was clean and comfy. We would stay here again 100%.
Staff was undeniably amazing. Every single one that tended to my family. They accommodated our needs to the best of their abilities. I’m super impressed. Thank you best western !
The property was new. The breakfast was the only demerit I would give it. Why does Best Western always serve an "out of a box" breakfast? The eggs were probably the worst of the items on the menu.
เข้าพัก 3 คืน, ตุลาคม 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Hunter
25 ก.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Just don’t
Because of some sort of error with their system, we were left stranded and not allowed to check in. We had to try and find somewhere else to stay. It was a nightmare
เข้าพัก 1 คืน, กันยายน 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Amanda
16 มิ.ย. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
No internet, TV didn't work, electricity went off several times, was told pool would be ready and it wasn't, no comp breakfast
The staff was accommodating and professional. The establishment itself was lacking. Elevators did not work, no hot water for showers, pool was closed for repairs, WiFi was out. There was hair in the shower from previous customers.
เข้าพัก 1 คืน, กันยายน 2023
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Virginia
6 ส.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Not ideal
The phone in the room did not work. There was no iron or ironing board: The internet was difficult to connect and slow. The breakfast selection was very limited. This was business travel so these things mattered. Might not be a concern for family travel.
I booked this stay to stop and do business work on my laptop and was not able to do any work at all while there because they said the WiFi was down and “had just gone down”. They did not comp anything at all and said it was because I booked through a third party, so I will not be booking through a third party again, but will also not ever book with that line of hotel again.
The bathtub in our room still had used soap and hair all in it. So it obviously wasn't cleaned very well. The pool was moldy and green so my son was disappointed, we wanted to swim for his birthday. There was vomit in the parking lot and the gravy at breakfast was brown chunky water..if anything.
Mattress new but poor quality. Some items made cheap. Pool closed. Coffee machine in breakfast area not working. Pan cake maker not working. Over priced for a Plus facility not up to par.
New place still working out some issues but check in stall we’re so helpful. Breakfast was excellent/Judy was the nicest person. My suggestion would be for home office get some there that knows how to set up rooms. The gal that did the set up missed a lot of needs for visitors and from what I understand had the staff move furniture from the useful/workable set that was originally placed in the correct area. I still rate it a 10 - all issues can be fixed with little more time. It was so nice to have a good bed and really great towels
เข้าพัก 3 คืน, กรกฎาคม 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Jessica
11 พ.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
The lights in the room didn’t work, the Wi-Fi didn’t work, the tv didn’t work..
The good first. ALL the housekeepers were very friendly and accommodating. Room was clean!!!
Then the not so good: Front desk upon check-in was unfriendly and uninformative. Not a pleasant check in.
Pool was out of service (would have been nice to know ahead of time.) No iron in the room for clothing. Very limited “vending” through hotel lobby.
BW has been our “go to” for years but this has me rethinking.