Hotel Bestmark Platinum

Property class: 3.5

Choose dates to view prices

Located close to Great Wall - Indoor Climbing Gym and Movistar Arena, Hotel Bestmark Platinum provides free breakfast (local cuisine), a free daily manager's reception and dry cleaning/laundry services. Be sure to enjoy a meal at Bestmark Platino, the on-site restaurant. Free in-room WiFi is available to all guests, along with a fireplace in reception and a 24-hour business centre.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

A modern hotel room with a large bed, red and white bedding, and a view of the city through the window.

Standard Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Triple Room

A hotel room with two beds, a wardrobe, and a desk.

Standard Triple Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Quadruple Room

A hotel room with three beds, each with white and red bedding, and a large window providing natural light.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds and 1 Double Bed

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About the area

Located in Chapinero, a neighbourhood in Bogotá, Hotel Bestmark Platinum is near a metro station and near a boardwalk. Botero Museum and Parque Jaime Duque are cultural highlights and Bogotá Botanical Garden is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Movistar Arena. Visit our Bogotá travel guide
Map
Carrera 14 No 51-39, Bogotá, 111311

What's nearby

  • A large, ornate cathedral with multiple spires and arched windows under a partly cloudy sky.
    Lourdes Square
    18 min walk - 1.5 km
  • An aerial view of a city with a large stadium surrounded by urban buildings and mountains in the background.
    Estadio Nemesio Camacho
    4 min drive - 1.9 km
  • A cityscape with a large stadium surrounded by urban buildings and a mountainous backdrop.
    Movistar Arena
    5 min drive - 2.2 km
  • St. Thomas University
    3 min walk - 0.3 km
  • Javeriana University
    16 min walk - 1.4 km

Getting around

  • La Sabana de Bogotá Station
    17 min drive
  • Estación Usaquén Station
    20 min drive
  • Bogotá (BOG-El Dorado Intl.)
    23 min drive

Restaurants

  • McDonald's
    5 min walk
  • Sopitas y Frijoladas
    5 min walk
  • Subway
    2 min walk
  • Picanteria Ipiales
    3 min walk
  • Churros Españoles
    5 min walk

About this property

Hotel Bestmark Platinum

  • Hotel near Movistar Arena
  • Located close to Great Wall - Indoor Climbing Gym and Torre Colpatria, Hotel Bestmark Platinum provides free breakfast (local cuisine), a free daily manager's reception and dry cleaning/laundry services. Be sure to enjoy a meal at Bestmark Platino, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fireplace in reception and a 24-hour business centre.
  • Additional perks include:
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
    • Smoke-free property, 1 meeting room and a front desk safe
    • Concierge services, a computer station and free newspapers
  • Room features
  • All guest rooms at Hotel Bestmark Platinum offer comforts, such as premium bedding and separate dining areas, as well as amenities, such as free WiFi and sound-insulated walls.
  • More amenities include:
    • Showers, bidets and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, separate dining areas and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bestmark Platino

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Separate dining area

More

  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: COP 50000
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out
Late check-out subject to availability
Late check-out fee: COP 50000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 40000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 35000.0 per day.

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40000.00 per vehicle (one-way)
  • Pet fee: COP 40000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: COP 50000 (subject to availability)
  • Late check-out fee: COP 50000 (subject to availability)
  • Rollaway bed fee: COP 35000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Bestmark Platinum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of COP 40000 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Bestmark Platinum?

This hotel doesn't offer parking.

What time is check-in at Hotel Bestmark Platinum?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of COP 50000 (subject to availability).

What time is check-out at Hotel Bestmark Platinum?

Checkout is at 1 PM. Late checkout is available for COP 50000 (subject to availability).

Does Hotel Bestmark Platinum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 40000.00 per vehicle applies.

Where is Hotel Bestmark Platinum located?

Located in Chapinero, this hotel is within 1 mi (2 km) of Great Wall - Indoor Climbing Gym and Movistar Arena. Torre Colpatria and Plaza de Bolívar are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Bestmark Platinum Reviews

7.8

Good

8.2

Cleanliness

7.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 15 out of 36 reviews
Rating 8 - Good. 9 out of 36 reviews
Rating 6 - Okay. 8 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 3 out of 36 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel's staff. Very polite.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very happy with the attentiveness of reception desk, especially Abigail in the mornings, helping the customers including myself get their breakfast on time.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Abagail is very nice, helpful
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Basic

The hotel is really basic, friendly staff but beds are not very confortable. Location is ok.
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Todo bien, cumple las expectativas
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy cómodo y en una zona céntrica.
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin comentarios solo que no es opción de lo decepcionada de hotel que había
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Staff & service

Disturbing and Unprofessional

I paid in full for my stay and the desk lady told me I still have to pay like she doesn’t even check on system to see I paid already. When I was walking in the lobby, Another desk lady randomly asks me what my room number is in Spanish. I told her I don’t speak much Spanish. It was disturbing that some desk lady approaches me and ask for my room number as if I’m an intruder. Not to mention that I stayed at this hotel more than 10 times. The desk ladies don’t speak English. Please think before you assume your guest is an intruder.
Stayed 1 night in Sep 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No heat in the rooms

The rooms does not have any heat the room was cold. The bathroom had a bad smell from the drainage. I got woken up all hours of night from the noise in the lobby. I was very uncomfortable. I left after 1 night.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Ayenda Bestmark Platino 1095 was an amazing stay. I had a great view of the main street from my room which I sat and looked out from time to time just to marvel at the strength of the people of Bogota. The only complaint I had is nothing to do with the hotel itself, but I heard the activities of my neighbors late at night on my final night. But I do not hold that against the hotel or anyone. But I would definitely book with them again and stay because there are many amazing restaurants and other food stalls. Many amazing bars and shops in close walking distance, or at least close for me. If you are planning a trip to Bogota, definitely check this out. The staff were amazing and went above and beyond for me. I have the upmost respect for them
Stayed 3 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
This is an excellent choice for the price. I paid $18 night; it was an insider price of half off. It has hot water on the shower except on the lavatory sink. Bed is king size, and firm. It has a small fridge but no mini bar (no items inside), an LCD smart TV 43” (Netflix and Prime is included), breakfast is included although limited to eggs, bread, arepa, juice, coffee or hot chocolate, and only until 8:30am!!! Staff members are kind and nice. I requested laundry service and they made the arrangements with a third party company; it was picked up and delivered in excellent condition and smell; I paid about $6 for about 6 pounds of clothes. The area is not the prettiest but very busy with a Transmilenio station in front of it. Will definitely stay again.
Stayed 2 nights in Apr 2021
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
I waited 25 minutes for them to open the door for check in
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent place to stay. It needs more cleaning, but It was ok. Very convenient if you are taking the OET in Multilingua Bogota.
Stayed 4 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, buena atención y buena disposición de sus empleados
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff all around. Location
Stayed 7 nights in Sep 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy and cold. Sheets made my skin itchy. Staff was friendly but unable to provide new bedding. Do not recommend.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, habitación confortable y buen área.. Felicitaciones!
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

Buena atención, aseado y personal amable. Hacen mucho ruido en la primera planta.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for travellers who want to stay in a central location. Nearby to lots of shops , restaurants and transportation. Nice staff and rooms cleaned on a daily basis. Will stay again.
Stayed 8 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien

Todo bien.
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Lo que no me gusto es que queda en un área no muy buena y queda bastante retirado del aeropuerto
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Room comfort
La zona es un poco fea.
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

La atención increíble, la comida estaba rica y en nuestra habitación no había ruido. Volveré al hotel. El hotel queda sobre la Caracas, entonces, hay ruido en la entrada, pero yo estuve en uno de los pisos de arriba y no se escuchaba nada de ruido.
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024