Thanks for your feedback Jerry. Sorry to hear the bed was not to your liking, but that you otherwise rated your stay so highly.Kind regards,Carmel Horsley, General Manager

Thanks for such a great rating Graham. It was lovely to meet you both and here's hoping for smooth sailing from now on. Safe travels and best wishes,Carmel Horsley, General Manager

Dear AmnaMy apologies that the hotel style was not to your liking: and that some aspects you found not to be clean. Our team are generally very well known for presenting a clean experience for our guests so I am sorry that we have let you down in some way on this occasion. Kind regards Carmel Horsley, General Manager

Hi LorieThanks for your feedback. We offer a complimentary beverage to any Expedia VIP: this is a welcome card in the room with the complimentary drink voucher(s) attached. I have checked your booking and see that we had noted this for your stay this week. My apologies that you maybe did not see this on the bench? I am sorry that this was not communicated better.Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay "10 out of 10". Much appreciated. Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay with us so highly, we appreciate you taking the time to do so.Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay Wendy - we appreciate you taking the time to let us know how much you enjoyed your stay. Kind regardsCarmel Horsley, General Manager

Dear HemantThank your for your review, and passing along your glowing feedback. We are so pleased to know that our team and the hotel facilities helped to enhance your visit to Marlborough. Thank you so much for taking the time to reach out to us. Warm wishesCarmel Horsley, General Manager

Hello - thanks you for rating your stay with us so highly, it is great to hear from you. Kind regardsCarmel Horsley, General Manager

Hi Phil - great to hear from you and we are so pleased you enjoyed your stay with us. Warm wishesCarmel Horsley, General Manager

Thanks for rating your stay, we are pleased to see "4 out of 5".Kind regardsCarmel Horsley, General Manager

Hello JamesThank you for your feedback. My apologies that the pool pump went down at the worst possible time over the new year weekend/public holidays, meaning we had to keep the pool out of order for a few days while we got a replacement pump from our local suppliers. If you wish to contact me directly care of the hotel I can look into your booking regarding your request for a partial refund. We are pleased you otherwise enjoyed your stay.Warm wishesCarmel Horsley, General Manager.

Thanks for your feedback Damien: great to read how much you enjoyed your stay with us recently. Really appreciate you taking the time to touch base.Warm regards,Carmel Horsley, General Manager

Thanks for taking the time to let us know your feedback, we are please that Scenic Hotel Marlborough was a good base for your time in the region.Kind regardsCarmel Horsley, General Manager

Hello BarbaraSo lovely to hear from you, and we are so pleased you enjoyed your say so much. It is great to hear that the facilities worked so well for you all. Warm wishesCarmel Horsley, General Manager

Hello - thanks for your feedback. Apologies that the carpark was full on your visit: in addition overflow parking at the church there is parking on the street that is free and with no time limits: parking right at the front of the hotel is another option and within eye sight of our night manager. Lovely to know you otherwise enjoyed your stay with us. Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay "5 our of 5", we are so glad you had a good stay with us recently.Warm wishesCarmel Horsley, General Manager

GreetingsMy apologies that you did not like the bedding at our hotel: We use 100% cotton sheets and have feather duvets, the only blankets we have are a very soft microfibre. Apologies that these offerings did not meet your expectations.Kind regardsCarmel Horsley, General Manager

Thanks for your great feedback Hamish - we are so pleased the hotel and our team provided an enjoyable stay. Safe travels and warm wishes,Carmel Horsley, General Manager

Thanks for your feedback Lee - lovely to heat from you.Warm wishesCarmel Horsley, General Manager

Thank you for taking the time to rate your stay. Kind regardsCarmel Horsley, General Manager

Thank you for reviewing your recent stay - we are pleased you enjoyed it.Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay with us so highly - we are so pleased you enjoyed your stay.Warm wishes,Carmel Horsley, General Manager

Greetings:My apologies that the noise from the nearby exit door disturbed you: one of our team will check to make sure the door closer is working to minimise noise.Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay with us so highly - we appreciate that you took the time to do so. Kind regardsCarmel Horsley, General Manager

Greetings: thanks for your positive feedback, we are so pleased you enjoyed your stay with us,Kind regardsCarmel Horsley, General Manager

Hi Ken :-)Thanks for your feedback: we really appreciate you taking the time to reach out and let us know how much you enjoyed your stay with us.Warm wishes, Carmel Horsley, General Manager

Thanks for your lovely feedback Mark, it is great to hear from you and we are so pleased you enjoyed your stay with us recently.Warm wishes, Carmel Horsley, General Manager

Hi Ralph - lovely to welcome you back to Marlborough again recently! Gad to hear you enjoyed your stay.Warm wishes,Carmel Horsley, General Manager

Hello Tracy.My apologies our breakfast team let you down on the Sunday morning: I will most definitely be following up with those team members to find out how that went wrong - but I am so sorry this impacted on your stay, and greatly appreciate you bringing this to my attention.With that one exception, I am pleased to hear you otherwise had a good stay with us and that the team looked after you well during your stay in Marlborough, with some yummy dinners. Wishing you safe travels for the rest of your journey.Warmest wishes, Carmel Horsley, General Manager

Thanks for rating your stay 10 out of 10! We are so pleased you enjoyed your stay with us. Kindest regardsCarmel Horsley, General Manager

Hi MichaelThank you so much for letting us know your lovely feedback: it is great to hear from you and we are so pleased you enjoyed your stay. Best wishesCarmel Horsley, General Manager.

Greetings: lovely to hear that you enjoyed your stay and celebrated the birthday well. Thank you for taking the time to let us know your feedback, much appreciated. Kind regardsCarmel Horsley, General Manager

Greetings! Thank you very much for your glowing feedback. We are so pleased to know that you enjoyed your stay with us and hope we do have the opportunity to welcome you back another time.Warm wishes,Carmel Horsley, General Manager

Thanks for rating your stay 10 out of 10! We appreciate you taking the time to do so.Kind regardsCarmel Horsley, General Manager

Hello Caroline - lovely to hear from you and we are so pleased to read how much you enjoyed your stay. We look forward to seeing you another time. Warm wishesCarmel Horsley, General Manager

Hello again AmandaThanks for your feedback, great to hear that you had a good stay. There is a second receptacle for recycling located in the drawer with the rubbish bin, although perhaps could be better "labelled". And I will get our maintenance team to check the TV in your room: thank you for bringing that to my attention. Thanks again for your lovely feedback.Kind regardsCarmel Horsley, General Manager

Greetings: thanks for your positive review. Lovely to hear you enjoyed your stay with us recently. We hope we get the chance to welcome you back another time. Warm wishesCarmel Horsley, General Manager

Hi TraceyThanks for your lovely feedback: we are so glad you enjoyed your recent stay with us. Kind regardsCarmel Horsley, General Manager

Thanks for rating your stay with us as "10 out of 10"! We are so pleased that you enjoyed you stay with us, thanks for taking the time to rate your experience. Warmest wishes,Carmel Horsley, General Manager

Hello Andrew - thanks for your feedback, lovely to know that you enjoyed your stay. I have noted which room your stayed in and we will check on that bed. My apologies and thank you for bringing it to my attention. Warm regardsCarmel Horsley, General Manager

Hi JennyThanks for rating your stay as "10 out of 10"! We are so pleased you enjoyed your time with us. Warm wishes, Carmel Horsley, General Manager

Thanks for rating us "5 out of 5"! So glad you enjoyed your stay with us Steve. Warm wishes,Carmel Horsley, General Manager

Thanks for your lovely feedback Karl - we are so glad that you enjoyed your stay with us recently. Kind regardsCarmel Horsley, General Manager

Hi Peggy: we are so pleased you enjoyed your stay with us. Thanks for taking the time to let us know your feedback. Warmest wishes,Carmel Horsley, General Manager

Hi PeterThanks for the feedback - we shall check the mattress topper in that room, apologies. Lovely to know you otherwise enjoyed your stay with usWarm wishes,Carmel Horsley, General Manager

Thanks for rating your stay Ricky: we are pleased you enjoyed your visit with us.Kind regardsCarmel Horsley, General Manager

Thanks for rating us 10 out of 10! We are so glad you enjoyed your say with us Jennifer.Best wishesCarmel Horsley, General Manager.

Hi JaimeThanks for your feedback - great to hear you enjoyed your stay with us over the weekend. Warm wishes,Carmel Horsley, General Manager

Thanks for rating your stay - we are so glad you had a good experience.Warm wishesCarmel Horsley, General Manager.