Bincombe Packages (Flight + Hotel)

Excellent pristine hotel right next to Hyde Park and Kensington Palace. Room was immaculate and spacious. Everything was perfect

Amazing staff and service! Loved it! Rooms were specious and beautiful, lobby and restaurants were always filled with fresh flowers, so gorgeous! Thank you for the best stay in London!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Great location, staff were friendly and the room was very comfortable and extremely quiet. We didn’t hear any doors or toilets flushing etc. The martini I had in the bar was probably the best I’ve ever had!

Our room was modern, clean and fully functional. The hotel also had an amazing breakfast! Check in and check out was fast and efficient. We will definitely be back!