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"The staff were super nice, and the location is fine in front of the train station. Although the area is dodgy. But what is really bad is that for a 4 star hotel you had to pay extra to get toothbrushes and slippers… 5£ for a pair of slippers…"

"Great hotel, very nice rooms. Suoer great location, close to train station and the Market."

"Outstanding location, check in/out, service, breakfast, and room cleanliness! We will only stay her on future visits to Brussels!"

"Good location"

"Hotel was excellent. No complaints about the room or the service. Enjoyed a long weekend stay in Brussels."

"Got a free upgrade to a superior room. The room was spacious, clean, comfortable and had all the amenities I needed."

"Staff were helpful. Entrance a bit off putting"

" I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience."

"We loved the hotel clean, lovely staff, breakfast was amazing and lounge upgrade definitely worth it most definitely will be back . "