Dear Sir,Thank you for sharing your experience with us.We're delighted to hear you found our room cleanliness to be impeccable, maintaining a pristine room experience is a cornerstone of our service culture. It's also gratifying to know that our team's service met your expectations, as we strive to create a welcoming atmosphere for all our guests. We regret to hear about the pool closure and any inconvenience caused by the building work. Please rest assured that such situations are exceptional and we are committed to providing the full range of facilities, including our spectacular lake-style pool and the indoor heated pool as described in our hotel features. We appreciate your feedback on the hotel condition and room amenities, as it is crucial for us to ensure that every aspect of our guest's stay is comfortable and enjoyable.We are looking forward to welcoming you again. All the best!Begoña Orihuela, Guest Experience Manager

Dear Mr Thomas,Thank you for sharing your experience with us.We're delighted to hear that you were pleased with the room cleanliness and the overall condition of our hotel. Our team strives to provide the best room experience and we're thrilled that our efforts resonated with you. It's also wonderful to know that our services met your expectations. However, we're sorry to hear about the inconvenience caused by the unfinished pool and the noise from nearby construction. We pride ourselves on our serene tropical paradise and regret that this was not fully reflected during your stay. Rest assured, our commitment to service culture ensures that we continually seek to enhance our guest experience.We are looking forward to welcoming you again. All the best!Begoña Orihuela, Guest Manager

Dear Keith, We appreciate the time you have taken to provide us with your opinion of your stay.We're glad to hear that you found our service to be of a high standard. Our team strives to maintain a culture of exceptional service, and your feedback is a testament to their efforts. We regret to hear that there were aspects of your stay that did not meet your expectations. While we understand that construction work can be an inconvenience, we assure you that such improvements are part of our commitment to providing guests with top-notch facilities. We hope that the enhancements will elevate the room experience for future visits. Additionally, we're excited for the new opportunities that the development across the road will offer our guests, enhancing their overall stay.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Begoña Orihuela, Guest Experience Manager

Dear William,Thank you for sharing your experience with us.We are delighted to hear that you appreciated the condition of our hotel. Our team strives to maintain a high standard of quality in both service and facilities. However, we regret to hear about your concerns regarding the room cleanliness and the noise from the work at the pool area. We are constantly working to ensure that our guests enjoy a serene room experience and we take your feedback seriously. Rest assured that we aim to provide a tranquil environment, even when routine maintenance is essential to uphold the beauty and functionality of our amenities.We hope to welcome you back on future occasions.Best wishes,Begoña Orihuela, Guest Experience Manager

Dear Pauline,Thank you for taking the time to let us know your opinion of your recent stay.We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. While we are proud of our gastronomic experiences, we regret that our culinary offerings did not align with your personal taste. Our team is deeply committed to providing a welcoming and professional service culture, and it concerns us that you felt this was not reflected during your visit. We are always eager to enhance the room experience for our guests, and it's disappointing to learn that this aspect did not meet your expectations. The concerns you've raised are being taken seriously as we continuously seek to improve every guest's stay.We hope we can provide you with an improved stay in the future. Kind regards,Begoña Orihuela, Guest Experience Manager

Dear Mark,Thank you for taking the time to share your opinion with us.We are delighted to know that you had a pleasant stay with us.We look forward to seeing you on your next visit to our hotel. Best wishes,Cristina Parga, Guest Experience Manager

Apreciado Gabriel, Hemos estado encantados de haber podido brindarle nuestras atenciones durante estos días. Nos alegra saber que la atención de nuestro personal fue de su agrado. Lamentamos escuchar que las habitaciones no cumplieron con sus expectativas; siempre nos esforzamos por ofrecer el máximo confort y calidad, como se refleja en nuestras instalaciones que incluyen colchones Dream maker en nuestras suites Junior The Level y una selección de almohadas para garantizar el mejor descanso de nuestros huéspedes. Tomamos nota de sus comentarios sobre la limpieza y el mobiliario, y queremos asegurarle que mantenemos un alto estándar de higiene y continuamente revisamos el estado de nuestras instalaciones.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Cristina Parga, Guest Experience Manager

Cher Hicham,Nous sommes désolés d'apprendre que vous avez été dérangé par le bruit extérieur. Nous tenons à souligner que la situation que vous avez vécue est exceptionnelle et ne reflète pas l'expérience paisible que nous nous efforçons d'offrir à nos clients. Nous espérons que, malgré cet inconvénient, vous avez pu profiter de nos installations et des services de qualité que nous proposons.Au plaisir de vous revoir parmi nous,Cristina Parga, Guest Experience Manager

Dear Richard, Thank you for your review.We're delighted to hear that our welcoming staff made a great first impression and that you found your stay comfortable and clean. Our team takes great pride in ensuring the highest standards of cleanliness and guest satisfaction. It's also wonderful to know that you enjoyed our buffet dinner and breakfast, where we strive to offer a delicious fusion of Mediterranean and international cuisine to delight our guests' palates. We aim to provide excellent value and a memorable experience, so your positive feedback is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Cristina Parga, Guest Experience Manager

Dear M,Thank you for taking the time to share your review.We're sorry to hear that your experience did not meet your expectations. It is disappointing to learn of the issues you encountered with your meals and sleep quality. We strive to provide a comfortable environment, and your comments will be used to further improve our guest experience.We hope you will return for an improved experience in the future. Kind regards,Cristina Parga, Guest Experience Manager

Dear Claire,Thank you for taking the time to share your feedback.It's wonderful to hear that you found our reception area to be lovely and inviting. We strive to create a welcoming atmosphere right from the first moment our guests step in. We also appreciate your kind words about the quality of our food and are glad you enjoyed the culinary offerings. However, we're sorry to hear that some aspects of your stay did not meet your expectations. We apologize if you felt that the ambiance in the restaurant did not provide the relaxing experience we aim for. Our team usually receives high praise for their friendliness and attentiveness, and it's disappointing to hear that was not your experience. Rest assured, we value every guest interaction and will reinforce the importance of engaging with our guests warmly.We hope we can provide you with an improved stay in the future.Kind regards,Cristina Parga, Guest Experience Manager

Kære Mehran,Tak for din anmeldelse og for at dele dine oplevelser på vores hotel.Det glæder os stort at du havde et meget behageligt ophold, og at du kunne lide hotellet.Du er selvfølgelig altid velkommen tilbage på hotellet!Cristina Parga, Guest Experience Manager

Caro Roberto Marques,agradecemos a sua avaliação.Ficamos felizes em saber que você achou nosso hotel confortável e que gostou do quarto e do banheiro. No entanto, lamentamos que a qualidade da comida e a opção de tudo incluído não tenham atendido às suas expectativas. Além disso, gostaria de o informar que o plano de embarque que reservou era de pensão completa. Todas as refeições estão incluídas, mas as bebidas têm um custo adicional. Será um prazer recebê-lo novamente no futuro.Cumprimentos,Cristina Parga, Guest Experience Manager

Dear Joe,We thank you for sharing this feedback with us.We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed our pool area and its cleanliness. It's great to know that our location was convenient for you, being close enough to the nightlife while still offering a peaceful environment.We appreciate your feedback regarding the need for a refresh in some areas of the hotel. We are continuously working on improvements, and your comments will be taken into consideration. We also understand your concern about the lack of USB slots in the room and will look into possible updates to better accommodate our guests' needs. We apologize for any inconvenience caused by the temperature of the hot food during breakfast and will address this issue with our team to ensure a better experience for our guests.We hope that you will return on a future occasion. Best regards,Cristina Parga, Guest Experience Manager

Dear Christine,Thank you for sharing your review.We are delighted to hear that you enjoyed our convenient location and found our staff to be friendly and welcoming. Our team takes pride in providing exceptional service to all our guests, and your kind words are truly appreciated.We look forward to the pleasure of welcoming you back in the future. Kind regards,Cristina Parga, Guest Experience Manager

Sæll kæri gestgjafi, takk fyrir álit þitt á dvöl þinni hjá okkur.Við erum glaðir að heyra að þú hafir ánægju af hótelinu okkar og staðsetningunni. Það er gaman að heyra að þú hafir metið góðan morgunmatinn sem við bjóðum upp á. Við vonumst til að þú hafir nýtt þér aðrar þjónustur sem hótel okkar býður upp á, svo sem sundlaugar og afþreyingu fyrir alla aldurshópa.Við þökkum þér aftur fyrir góða umsögn og vonumst til að sjá þig aftur á hótelinu okkar í framtíðinni.Cristina Parga, Guest Experience Manager

Estimada Maria Antonia,Gracias por dedicar parte de su tiempo a escribir esta reseña sobre su estancia en Meliá Benidorm.Nos alegra saber que disfrutó de su estancia y que no le decepcionamos. Apreciamos sus comentarios positivos sobre nuestras comodidades y servicios. Lamentamos que haya notado un desgaste en algunos muebles y tenga la impresión de que necesitamos algunas reformas. Agradecemos su retroalimentación y nos gustaría informarle que estamos trabajando continuamente en la mejora y actualización de nuestras instalaciones. Esperamos que en su próxima visita pueda apreciar los cambios y mejoras que hemos realizado.Un cordial saludo,Cristina Parga, Guest Experience Manager

Kjære Per Christer, Takk for din tilbakemelding på ditt opphold her hos oss.Vi er glade for å høre at du likte hotellets beliggenhet og bassengområdet, spesielt for de små. Vi beklager at du ikke hadde en god søvnopplevelse på grunn av putene. I våre Junior Suite The Level-rom tilbyr vi et utvalg av puter for å imøtekomme ulike preferanser. Vi tar også din tilbakemelding om kaffen og buffetmaten på alvor og vil se nærmere på dette for å forbedre våre tjenester.Vi beklager også ubehaget med solsengene og vil vurdere tiltak for å forhindre at gjester reserverer solsenger uten å bruke dem umiddelbart. Vi ønsker deg hjertelig velkommen tilbake.Cristina Parga, Guest Experience Manager

Dear Simon John,Thank you for taking the time to review your stay.We are pleased that your overall stay was good. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution. Rest assured that we will be looking into this matter.We look forward to welcoming you back. Best wishes,Cristina Parga, Guest Experience Manager

Dear Layth,Thank you for taking the time to share your review.We are glad to hear that you enjoyed our breakfast variety. Our team works hard to provide a wide selection of delicious options for our guests. However, we are disappointed to learn about the issues you encountered during your stay. We understand that the air conditioning and room furniture did not meet your expectations, and we apologize for any inconvenience this may have caused. Our hotel is committed to providing a comfortable and enjoyable experience for all our guests, and we will take your feedback into consideration for future improvements. Regarding the teaspoons, we would like to clarify that our room service charge is standard practice for such requests. We apologize if this was not communicated clearly to you. As for the fire alarm incidents, we assure you that the safety of our guests is our top priority, and we have a dedicated team to address any issues promptly. We are sorry for any inconvenience this may have caused during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Cristina Parga, Guest Experience Manager

Dear Aron,Thank you for this high rating.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We would love to welcome you back in the future. Very best wishes,Cristina Parga, Guest Experience Manager

Dear Sarah,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. We look forward to welcoming you back. Best wishes,Cristina Parga, Guest Experience Manager

Bäste gäst, vi uppskattar att ni tog er tid att lämna ett omdöme efter er vistelse hos oss.Vi beklagar att er vistelse hos oss inte levde upp till era förväntningar och att ni upplevde servicen som dålig. Vårt team arbetar hårt för att erbjuda en bekväm och välkomnande miljö för alla våra gäster och det är tråkigt att höra att vi har misslyckats med det. Vi uppskattar dock er kommentar och vi kommer att diskutera den med vår personal.Det är även tråkigt att höra att maten inte föll er i smaken. Vi tar era synpunkter på allvar och ska undersöka vad vi skulle kunna göra för att förbättra oss.Vad gäller våra lokaler så tackar vi er för att ni har valt att dela med er av era tankar. All feedback är värdefull för oss och vi kommer att använda den för att se över vad vi skulle kunna ändra på.Med vänliga hälsningar,Cristina Parga, Guest Experience Manager

Sehr geehrte Katia,danke für Ihren Erfahrungsbericht zu unserem Hotel.Es tut uns sehr leid zu hören, dass die Sauberkeit in Ihrem Zimmer nicht Ihren Erwartungen entsprach. Wir legen großen Wert auf die tägliche Reinigung unserer Zimmer und möchten uns für die Unannehmlichkeiten entschuldigen, die Sie während Ihres Aufenthalts erlebt haben. Wir werden Ihr Feedback an unser Housekeeping-Team weitergeben, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden.Wir freuen uns jedoch, dass Sie unsere Lage und die Nähe zum Strand sowie zum Stadtzentrum schätzen konnten. Wir hoffen, dass Sie trotz der genannten Probleme die Möglichkeit hatten, die vielfältigen Annehmlichkeiten unseres Hotels, wie unsere drei Pools, die tropischen Gärten und die verschiedenen Restaurants, zu genießen.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche GrüßeBegoña Orihuela, Guest Experience Manager

Sehr geehrte Katia,danke für Ihren Erfahrungsbericht zu unserem Hotel.Es freut uns, dass Sie unsere Einrichtung als mittelmäßig empfunden haben. Wir sind stolz auf unser stilvolles Design in mediterranen Farben. Wir bedauern jedoch, dass Sie mit der Sauberkeit, dem Buffet und dem Personal unzufrieden waren. Wir nehmen Ihre Kritik sehr ernst und werden diese Punkte intern besprechen, um unseren Service stetig zu verbessern. Es ist unser Ziel, jedem Gast einen angenehmen Aufenthalt zu bieten, und wir bedauern, dass wir in Ihrem Fall nicht Ihren Erwartungen entsprochen haben.Wir möchten betonen, dass unsere Mitarbeiter normalerweise für ihre Freundlichkeit und Hilfsbereitschaft geschätzt werden. Es tut uns leid, wenn Sie in dieser Hinsicht eine andere Erfahrung gemacht haben. Wir hoffen, dass Sie uns in Zukunft die Möglichkeit geben, Ihnen einen besseren Aufenthalt zu bieten.Hoffentlich können wir Sie in der Zukunft von unserem Service überzeugen.Freundliche GrüßeBegoña Orihuela, Guest Experience Manager

Dear Ian, Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated the quietness at night and found our reception team to be very helpful. Moreover, our location in the peaceful Rincón de Loix is indeed ideal for a relaxing stay while still being close to the Benidorm Palace and other attractions.However, we understand your concern about the parking fee. Our secured and covered parking facility is designed to provide convenience and safety for our guests, and the fee helps us maintain the quality of this service. We apologize if this caused any inconvenience during your stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Begoña Orihuela, Guest Experience Manager

Dear Tracy Ann,Thank you for this feedback on your recent stay.We are delighted to hear that you enjoyed our public areas, pool area, and the amazing breakfast choices we offer. Our team works hard to provide a pleasant and relaxing environment for our guests.However, we regret to hear about the issues you encountered with your room and bathroom. We appreciate your feedback and will address these concerns with our maintenance team to ensure improvements are made. We also apologize for any inconvenience caused by the team's response to the situation. We strive to provide excellent customer service, and we will use your feedback for future consideration.All of the team hope that we may be able to see you again in the future. Kindest regards,Begoña Orihuela, Guest Experience Manager

Dear Janet,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,Begoña Orihuela, Guest Experience Manager