At Sabaidee minitel we had a fantastic virtual service. All via WhatsApp. Detailed instructions on how to get to the hotel, recommendations for sightseeing, help to book a special cab to another city, etc.
The hotel rooms are basic and don't have a window but the air con worked well and it was squeaky clean. Beds were comfy. The hotel is next to a fruit market so the area immediately nearby is NOT pretty but everything is a short ride away. The rating is to reflect good virtual service (amazing if your Thai is primitive), and cleanliness. Good value for money.