Check in was fast and convenient. Online check in meant the wait at the front desk was significantly less. Room was clean and ready. Front desk actually called 10 mins after check in to make sure everything met expectations.
When we arrived there was make up and hair on our sheets. We asked for the sheets to be changed and they came and handed us sheets instead of changing them themselves. I was in shock and trying to get my tired toddler to bed so we just changed the sheets. The next day in better light we see evidence of bed bugs on the top sheet that we didn’t use (many small blood spots - old blood not new) we scanned the room for bed bugs and didn’t see any so were just more grossed out than anything. I had to rush out to work. Once I was done work I provided lengthy feedback and asked for a discount. The manager told me it was my fault for not explicitly asking to be changed rooms. I received no discount, and was told I could’ve changed rooms
At any point. I could not have, as I was at work and also trying to juggle my young family, it seemed kind of insane that it wasn’t their default response upon hearing my feedback at either times. Don’t stay here, it’s kind of gross.
The staff was amazing. Helpful, considerate and courteous.
The room was clean, comfortable and spacious. The bed was so comfortable and loved the shower
The steam room and hot tubs was a great way to unwind.
Walking distance to great restaurants and some shopping
I really loved this hotel. The design and decor is very clean cut and sharp looking. The staff are all very friendly and helpful. Our room was very nice. Every part of our room was very clean and and for that matte, the entire hotel was very clean. The bed was so very confortable and it was very quiet so I had one of the best sleeps I've had in weeks. We had robes for going down to the hot tub area. The hot tub area was so nice and relaxing and also very clean. The parking was included along with a very nice breakfast, so very good value for your money. We will definately be back for sure. Thank you Banff Aspen Lodge :).
The views of the mountains was amazing. Every morning I woke up, looked out at the mountain, and said “Wow”! Desk staff was very helpful, especially Joel who made several recommendations for meals and adventures. Very close to everything in town as well as the bus stops. Beds were comfortable and room was clean. The bathroom was clean and shower had very good water pressure. Loved the breakfast. On site parking was very easy to access and most of it was covered. The hot tubs were very clean and relaxing. Steam room was also clean. Outdoor fireplace on the front patio was a nice touch. The only thing I would change would be to add a small microwave to the room. I would highly recommend the Banff Aspen Lodge.
A wonderful property, with great amenities, hot tub , robes, upgraded facility, and walkable to all. The breakfast was a bonus, excellent staff. Only thing that needs updating is the chairs in the breakfast room.
Very nice renovated hotel.
Rooms are big, beds very comfortable, showers and bathrooms clean and very nice.
Breakfast nice and caffe in the lobby big plus.
Definitely worth the money!
family friendly hotel with helpful staff.
Good breakfast options.
Highly recommended. Will stay again.
Lillian
เข้าพัก 1 คืน, เมษายน 2024
10/10 ดีเลิศ
Tom
2 เม.ย. 2024
We loved our spacious & beautiful room, the hottubs, the White Bark Cafe & the wonderful breakfast that was included in our stay! Great location too!! Excellent all around! Would highly recommend & will return!! Thank you so much! :)
We loved the outdoor hot tub with the falling snow it was magical. Nice and hot too. The stream room was nice. Lots of extra towels. Not sure where everyone was getting a housecoat from, but it would’ve been nice if we had them too. Probably have to ask front desk. The cafe is convenient and tasty. The complimentary breakfast was good. Great selection and fresh. Room was perfect for our family. Proximity to downtown was fantastic! We’ll be back.
This was a great choice for our stay! We were looking for something inexpensive and weren't too concerned with any bells and whistles other than a hot tub and walkable to downtown. Well this turned out to be a pleasant surprise for the amount we spent. The hotel is much more modern on the inside than the outside suggests. We were originally placed on the bottom floor and I requested not to be and they gladly changed rooms. The rooms were clean as could be and although the one we had kind of had a weird layout, it was plenty big and had everything we needed with a view of the mountains. The hot tubs are amazing, they sit in the middle of the hotel but are outdoors which I loved. Staff was very helpful and friendly. I like that even though they don't allow snow equipment in the rooms, the locker service is complimentary (including a lock) and is inside in a secure location. Other places we've been to did not feel safe to leave equipment in. The continental breakfast was good. The best unexpected perk was the AMAZING coffee shop inside the hotel. Seriously the best coffee and pastries, the white chocolate mochas are made with real white chocolate... we had one every day and took pastries to go when we left. Everything was a short walk away. Parking was easy and there were extra covered spots outside for our vehicle that was too tall for the garage. I would definitely come again and recommend to friends!
We found Aspen Lodge to be an excellent option for our 2 night stay in Banff. Clean room, friendly staff, good breakfast & great location on Banff Avenue. Receptionist Stephanie was in particular very helpful & her attention to guests was above what we normally would expect - i.e. turning the hot tub jets back on without being asked when she passed by...