4/10 แย่
David
เดินทางกับครอบครัว
29 ม.ค. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good Thing: I called the morning of my arrival and I was able to change the reservation of 2 nights to be 1 instead. I was very grateful, because we had planned to drive, but I flew instead, without my husband who became ill and couldn't come.
Bad Things: Staff were polite, but they didn't have the resources to be helpful:
1. When I arrived, the clerk required that I call my husband because his name was on the reservation (we share a last name). I complied, and I had to disturb my sick husband. Why did the staff person's training require this? No other hotel in my experience requires it.
2. The room didn't smell good. I did NOT followup.
3. The room was cold. I attempted to adjust the thermostat, but my adjustments didn't make an impact. I did NOT followup.
4. When I awoke, I found that the hairdryer didn't work at all. I called down to request a replacement. They were not able to help me. I was incredulous... You don't have a spare hairdryer?
5. Prior to my stay, a snowstorm came. The lot had been plowed, but the plow BURIED all the cars in the parking lot! My family (staying in other rooms) worked hard to assist other guests. The clerk did NOT have any show shovels to help. Unbelievable! The hotel owner should have had shovels on hand. The hotel owner should have found additional labor to dig out all the cars in the parking lot.
I will not be returning to Homewood Suites unless I learn that the ownership has adjusted to help the staff help us.
David
เข้าพัก 2 คืน, มกราคม 2026