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Reviews of Holiday Inn Express White Marsh, An IHG Hotel

2.5 out of 5
Holiday Inn Express White Marsh, An IHG Hotel
10542 Philadelphia Road, White Marsh, MD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 450 out of 556 reviews" "
Rating 8 - Good. 76 out of 556 reviews" "
Rating 6 - Okay. 15 out of 556 reviews" "
Rating 4 - Poor. 6 out of 556 reviews" "
Rating 2 - Terrible. 9 out of 556 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Dani

Problem with check in.
Stayed 1 night in May 2024

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service quiet and close to the highway to get to Morgan Unv for graduation
Stayed 1 night in May 2024

10/10 Excellent

Laura, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and easy to check in. Staff was very helpful.
Stayed 1 night in May 2024

10/10 Excellent

caridad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was off the highway and away from traffic.
Stayed 3 nights in May 2024
Response from Juanetta Bullock on 19 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh..Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. A dirty and torn hand towel was in the bathroom underneath the sink, but the other towels were clean and intact. The bed was firm yet soft. The AC unit was complex to warm up to a specific temp as it was already cool outside. Despite these shortcomings, it was an otherwise nice, comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, bed was comfortable. I would definitely stay here again.
Stayed 1 night in May 2024
Response from Juanetta Bullock on 17 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WHITE MARSH. We are delighted to know that you enjoyed your stay at our location.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean
Stayed 1 night in May 2024
Response from Juanetta Bullock on 17 May 2024
Thank you for your feedback. we look forward to seeing you again soon.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay last minute. Would highly recommend!
Stayed 1 night in May 2024
Response from Juanetta Bullock on 17 May 2024
Hello Lynn, thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and helpful. Breakfast was great. Close to everything we needed to get to during this trip.
Stayed 3 nights in May 2024
Response from Juanetta Bullock on 9 May 2024
Hello Deborah, thank you for sharing your experience with us. We value your feedback and hope to see you again in the near future.

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Juanetta Bullock on 9 May 2024
Thank you for your feedback.We look forward to seeing you again in the near future.

10/10 Excellent

John

Stayed 1 night in May 2024

10/10 Excellent

LaTishia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 2 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh.We hope that you come back to visit us again in the near future.Sincerely,

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad at all minus the fact that it’s next to a landfill. We did not notice this now, however, I’m sure certain times it could give us stench.
Stayed 1 night in Apr 2024
Response from Juanetta Bullock on 2 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh.We hope that you come back to visit us again in the near future.Sincerely,

10/10 Excellent

waukeshiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a more than decent stay
Stayed 5 nights in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for your feedback. I hope you can come back to visit soon.

10/10 Excellent

Yarnell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled for spring break with my elementary aged daughters. The pool was perfect for them only 4 feet deep. There were other families and it was an amazing stay
Stayed 2 nights in Apr 2024
Response from Juanetta Bullock on 2 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh.We hope that you come back to visit us again in the near future.Sincerely,

10/10 Excellent

Ornella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Friendly staff
Stayed 1 night in Apr 2024
Response from Juanetta Bullock on 14 Apr 2024
Thank you for your feedback.

10/10 Excellent

maureen

Stayed 1 night in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for your rating. Please come back to see us in the near future.

10/10 Excellent

Denita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all around experience was a 10/10
Stayed 1 night in Apr 2024
Response from Juanetta Bullock on 14 Apr 2024
Thank you for your feedback. Please come to visit us agin soon.

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, well kept, and the staff are very friendly. The Gym could use a little more equipment. It's close to shopping areas/restaurants.
Stayed 5 nights in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for choosing Holiday Inn Express for your lodging needs. I'm glad to know you had a great experience. I hope you were able to enjoy the complimentary breakfast and/or relax in the heated indoor pool.We look forward to seeing you again in the near future.SincerelyJuanetta BullockGeneral Manager

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for your rating. Please come back to see us in the near future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was it was a little difficult to find. Need bigger signs out on the road.
Stayed 2 nights in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for choosing Holiday Inn Express for your lodging needs. I'm glad you found us. I hope you were able to enjoy the complimentary breakfast and/or relax in the heated indoor pool.We look forward to seeing you again in the near future now that you know where we are locatedSincerelyJuanetta BullockGeneral Manager

8/10 Good

Maranlleline

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juanetta Bullock on 19 Apr 2024
Thank you for your rating. We look forward to seeing you again in the near future.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 2 Apr 2024
Thank you Raul for staying with us. We appreciate your feedback. Please come back to see us again soon.

10/10 Excellent

Sunam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 2 Apr 2024
Thank you Sunam for staying with us. We appreciate your feedback. Please come back to see us again soon.

6/10 Okay

Kseniya

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was too loads during the night. We wasn’t able to sleep well.
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 2 Apr 2024
Thank you Ksenya for staying with us. I apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback.Please come back to see us again soon.

10/10 Excellent

Francis Mary

Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 2 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express White Marsh.We hope that you come back to visit us again in the near future.Sincerely,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Friendly staff and close to dining options
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 7 Apr 2024
Thank you for your feedback. We look forward to seeing you again in the near future,

10/10 Excellent

Ace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 24 Mar 2024
Hello Mr. Ace, thank you for staying and leaving a review. I am happy to know you enjoyed your stay.Please come back to visit in the near future.Sincerely

10/10 Excellent

Seigfred, Dewitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and new property. Close to I -95 and shopping mall and restaurants.
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 18 Mar 2024
Hello and thank you for staying with us. We value your feedback.We look forward to seeing you again in the near future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was up to date and clean. We felt safe and secure. Breakfast was good. HaD plenty options. Clean breakfast area. Everything was up to expectation.
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy and I am pleased to know that we have accomplished that for you.Sincerely

10/10 Excellent

Sunanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained
Stayed 1 night in Mar 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy and I am pleased to know that we have accomplished that for you.Sincerely

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb, informative and pleasant. The room was immaculate. Decent variety of breakfast options. The only issue I have is whatever is used to deodorize the rooms is very strong. For someone sensitive like me it brings on headaches and makes it difficult to rest. Not sure what can be done about it. I would love to stay here again if I knew the smell wouldn't be so overwhelming.
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy. We use guest feedback to make continuous improvements. I apologize for your inconvenience and hope you will come back in the near future.Please note your sensitivities when making your reservation so we can make your stay as comfortable as possible.Sincerely

10/10 Excellent

Todd

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in person was very nice and friendly
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy and I am pleased to know that we have accomplished that for you.Sincerely

10/10 Excellent

SHARON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway
Stayed 2 nights in Feb 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy and I am pleased to know that we have accomplished that for you.Sincerely

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 9 Mar 2024
Hello, thank you for your feedback. We strive for every guest to leave happy and I am pleased to know that we have accomplished that for you.Please come back to see us soon.Sincerely

10/10 Excellent

shamel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it smelled so nice clean n very comfortable thanks to the staff..
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 25 Feb 2024
Hello Shamel, thank you for staying with us. We appreciate your feedback.We look forward to seeing you again in the near future.Sincerely

8/10 Good

Leonne

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
It was good there is nothing walkable there but was not surprised as this is Maryland but the overall experience is a good one
Stayed 2 nights in Feb 2024
Response from Juanetta Bullock on 25 Feb 2024
Hello Leonne, thank you for staying with us. We appreciate your feedback.We look forward to seeing you again in the near future.Sincerely

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Juanetta Bullock on 25 Feb 2024
Hello Jennifer, thank you for staying with us. We appreciate your feedback.We look forward to seeing you again in the near future.Sincerely

10/10 Excellent

Britaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Juanetta Bullock on 25 Feb 2024
Hello Brittaney, thank you for staying with us. We appreciate your feedback.We look forward to seeing you again in the near future.Sincerely

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. It was SUPER clean and very quiet. Our only complaint was the towels were horrible, they were like sandpaper. Would absolutely stay again.
Stayed 2 nights in Feb 2024
Response from Juanetta Bullock on 25 Feb 2024
Hello Denise, thank you for staying with us. We appreciate your feedback. Please know that we use feedback to improve in the services we provide to our guest.We look forward to seeing you again in the near future.Sincerely

8/10 Good

Jezelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel requires you to drive to get anywhere, but the hotel is new/updated, clean, with glass door showers (and not shower curtains, which I love). The bed and pillows are comfortable and I slept well the two nights I stayed. The room is also spacious and not cramped like other hotels. The breakfast was not good… I think the eggs are those boxed eggs, and the sausages smelled funny. There wasn’t much option for healthy eating. Th oatmeal was okay. They have yogurt (chobani), apples, bananas, those weird eggs, sausages, buiscuits, plain bagels, toast, and a couple of flavors of danish, as well as a pancake making station. The coffee tasted good, and they have 24h coffee/tea/hot chocolate. The gym has a few treadmills and bikes, a bench, and free weights. I didn’t use the pool. Overall, for the price, it’s a good place to stay. I think the breakfast should be improved though… I could only stomach a banana and peanut butter. Also, I think it’s situated next to some outdoor industrial plant so it smells outside, one day it smelled like cow & horse manure and the next day it smelled like gas manure mixed together. I know that’s out of the hotel’s control but if you’re sensitive to smells (I.e. pregnant), this might be nausea-triggering.
Stayed 2 nights in Feb 2024
Response from Juanetta Bullock, General Manager on 9 Feb 2024
Thank you for taking the time to leave feedback regarding your stay. Your opinion means a lot to us.We look forward to seeing you again in the near future.SincerelyJuanetta Bullock

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to make an overnight stop on a long drive up the coast and I would definitely stay there again! Everything was clean, beds very comfortable and hot coco bar was a huge hit for the kids!
Stayed 1 night in Jan 2024
Response from Juanetta Bullock, General Manager on 9 Feb 2024
Thank you for taking the time to leave feedback regarding your stay. Your opinion means a lot to us.We look forward to seeing you again in the near future.Sincerely

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I property was very clean & we enjoyed the gym
Stayed 1 night in Jan 2024
Response from Juanetta Bullock, General Manager on 9 Feb 2024
Thank you for your feedback. Please come to see us again soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Juanetta Bullock, General Manager on 9 Feb 2024
Thank you for taking the time to leave feedback regarding your stay. Your opinion means a lot to us.We look forward to seeing you again in the near future.Sincerely

10/10 Excellent

Darryle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay there
Stayed 2 nights in Jan 2024
Response from Juanetta Bullock, on 9 Feb 2024
Thank you for taking tome to leave feedback regarding your stay.We look forward to seeing you in the near future.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your buck!
Clean.....affordable......great amenities
Stayed 2 nights in Jan 2024
Response from Juanetta Bullock, General Manager on 28 Jan 2024
Thank you for your feedback. We hope you will come to visit again soon.I hope you had a chance to take a splash in our heated pool.

6/10 Okay

Patience, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Juanetta Bullock, General Manager on 28 Jan 2024
Thank you for your feedback. We hope you will come to visit again soon.

10/10 Excellent

Britaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Juanetta Bullock, General Manager on 28 Jan 2024
Thank you for your feedback. We hope you will come to visit again soon.

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Juanetta Bullock, General Manager on 28 Jan 2024
Thank you for your feedback. We hope you will come to visit again soon.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very best place to go for a weekend trip
Response from Juanetta Bullock, General Manager on 28 Jan 2024
Thank you for your feedback. We hope you will come to visit again soon.I hope you were able to enjoy a nice warm cinnamon roll during your stay.