Panoramic Penthouse, 1 Bedroom, Ocean View | Iron/ironing board, free WiFi, bed sheets
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Reviews of Glenmore Plaza Hotel

3 out of 5
Glenmore Plaza Hotel
118 Sumner - Box 155, Avalon, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jim on 20 May 2024
Thank you Risa

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Nice Victorian Charm, fresh smell w/o pet odor. Unfortunately, thin walls.
Stayed 1 night in May 2024
Response from Jim on 12 May 2024
THANK YOU CHRISTOPHER

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and I loved the historic nature of the hotel, but the lobby could use updating. It's very tired compared to the comparable hotels around it. The guest room was spacious, bright and clean though. We did notice a freezer in the lobby that presumably holds ice, but it was empty the entire time we were there. We were told it's "coming tomorrow". It's one of those small but essential details that can be important for a comfortable stay. The staff was super nice and apparently working very long hours!
Stayed 1 night in May 2024
Response from Jim on 12 May 2024
THANK YOU MINDY. I WILL REMIND HERBIE TO BE MORE EFFICIENT.

4/10 Poor

Erica

Disliked: Cleanliness, property conditions & facilities
Old hotel
Stayed 1 night in Feb 2024
Response from Jim on 8 May 2024
Old but completely remodeled .

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property to stay at !
Stayed 1 night in May 2024
Response from Jim on 4 May 2024
Thank You George

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with their service I actually was attempting to book a second night bc the ferry was leaving till later that night but they offered a late check out at 12 and they offered a place where we could have our stuff till we had to leave which was very nice of them, and also they let us check in earlier than the check in time. Besides that is pretty close to everything there’s alot around there we was very pleased with them.
Stayed 1 night in Apr 2024
Response from Jim on 21 Apr 2024
Thank you Dora

8/10 Good

Justin

Travelled with family
I stayed here for 5 days with my girlfriend and 13 month son. The property is very clean and quite but a bit outdated. We're the sleep and go kind of travelers so we didn't mind the decor to much. The Hotel is in the middle of everything so that was a plus. If you're just looking for a place to lay your head for a couple of nights then I'd recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Jim on 25 Apr 2024
Thank You Justin

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
A historic property perfectly located for easy walking to everything. Given its historic status, you will hear some ambient noise. The absolute best part of our entire experience was the staff, kind, warm and genuine. That’s what will keep us coming back. Great experience!
Stayed 5 nights in Apr 2024
Response from Jim on 8 Apr 2024
Thank You Jessica

8/10 Good

Samia

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was very accommodating. Room was nice. Great location.
Stayed 1 night in Apr 2024
Response from Jim on 8 Apr 2024
Thank You Samia

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach,restaurants grocery store. Would recommend it and stay here again!
Stayed 2 nights in Apr 2024
Response from jim on 5 Apr 2024
thank You Griselda

10/10 Excellent

Delta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good front desk service
Stayed 1 night in Mar 2024
Response from Jim on 30 Mar 2024
Thank You Delta

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jim on 27 Mar 2024
Thank You Angelina

10/10 Excellent

Andres

Stayed 2 nights in Mar 2024
Response from Jim on 13 Apr 2024
Thank you Andres

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having never been to Catalina, we didn't know where to stay. We happened to pick Glenmore Plaza. Good location and close to the heart of Avalon. Room is basic but it was comfortable. Staff was very polite and helpful.
Stayed 1 night in Mar 2024
Response from Jim on 22 Mar 2024
Thank You Tim

10/10 Excellent

Audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quick and easy. The staff were very friendly and made themselves available for every need.
Stayed 1 night in Mar 2024
Response from Jim on 13 Mar 2024
Thank You Audrey

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Jimmy was very helpful and very responsive
Stayed 2 nights in Feb 2024
Response from Jim on 26 Feb 2024
THANK YOU ELSA

6/10 Okay

Leah

Stayed 1 night in Feb 2024
Response from Jim on 20 Mar 2024
Thank You Leah

10/10 Excellent

shilpa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old historic spot with its presence in Avalon since 1891. it is an old Victorian building but rooms are upgraded and clean. Location is excellent with its close proximity to most Avalon attractions.
Stayed 1 night in Feb 2024
Response from Jim on 24 Feb 2024
Thank You Shilpa

4/10 Poor

stan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place was clean and the staff was amazing. THE NUMBER ONE COMPLAINT THE CHI CHI CLUB ACROSS THE STREET WAAY TOO LOUD. YOU WILL NOT SLEEP WITHOUT EAR PLUGS!!! The whole place was kind of settling it appeared so when you walk through the halls you feel a little drunk tipping from side to side. This was doable with the exception of the bed!! It was waaaay too soft and being at a downhill slope all of the blood just settled in my head. I would never stay here again unless it was the last option
Stayed 1 night in Feb 2024
Response from Jim on 20 Feb 2024
Thank you Stan for complimenting are staff. I apologize for the noise coming from the club down the street . They usually are attentive to their volume . I will look into it . I'm not sure as to the bed being on a angle.

2/10 Terrible

Norman, La Sierra

Stayed 3 nights in Feb 2024
Response from Jim on 20 Feb 2024
Hello Norman . I'm disappointed with your 1 rating . I'd like to know the reason .then I could address rthe issue. Thank you for staying wit us.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Jim on 19 Feb 2024
Thank you Anna

10/10 Excellent

Casey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendants were very nice and overall I had a wonderful experience. I will definitely come back again!
Stayed 2 nights in Feb 2024
Response from Jim on 14 Feb 2024
Thank You Casey

10/10 Excellent

Sani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
I don't know where to start describing this wonderful experience. It was 11.30 when we arrived in Avalon by ferry. Normal check-in time was 3 pm. But the wonderful Denish helped us a lot during the reservation. We had a great conversation with this lovely woman who is very approachable and friendly. She checked us in early and gave us the key to our room. We encountered a small problem when we got to our queen size room and went back down to Denish. I don't know how to praise her, but she immediately upgraded our room and gave us the suite where Charlie Chaplin stayed. And without charging any fee. My husband and I loved Denish very much. We didn't see her again afterward, but Sam helped us. He is also a very friendly and sweet person and helped us check out. We feel very lucky to stay in Charlie Chaplin's room and to stay in this clean beautiful room close to the ferry, the center, everything. I strongly recommend it. We were looking for the best hotel in terms of both price and performance, and we definitely found the hotel we wanted. We left the hotel and Avalon very happy. Thank you for everything Glenmore Plaza Hotel.
Stayed 1 night in Feb 2024
Response from Jim on 13 Feb 2024
Thank You Sani

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jim on 13 Feb 2024
Thank You Paula

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jim on 12 Feb 2024
Thank You Johnny

2/10 Terrible

stan

Stayed 1 night in Feb 2024
Response from Jim on 20 Mar 2024
I apologize for whatever problem you had Stan . However , I can not address it , without knowing what the problem was that you experienced .

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing
Room was vintage, clean and comfortable. A little noisy at night. Noise stopped around 10PM
Stayed 2 nights in Jan 2024
Response from Jim on 9 Feb 2024
Thank You John

10/10 Excellent

Stephanie

Everyone at front desk were very friendly and welcoming. Hotel is quiet and in great location. Hotel could use updating.
Stayed 1 night in Jan 2024
Response from Jim on 3 Feb 2024
Thank you Stephanie . We are upgrading the remaining rooms . thanks for your input.

10/10 Excellent

Sloane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were warm and friendly and offered wonderful suggestions as a first timer on the island The room itself was quaint. The Jack Kelly Suite was nice I would ask that the windows in the bathroom use a good mold cleaning but that's all If you have a problem climbing stairs getting winded or just have a lot of luggage there is NO elevator so keep that in mind. I am in decent shape and it was a struggle or me. Will I stay there again? Absolutely!!
Stayed 1 night in Jan 2024
Response from Jim on 3 Feb 2024
Thank you Slone. I'll get the maids to clean the window seals. We appreciate your comments

8/10 Good

Melvin, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay
Stayed 1 night in Dec 2023
Response from Jim on 31 Jan 2024
Thank you Melvin

10/10 Excellent

Michael, West Des Moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked into the property and met what I believe was the owner. Oh my so nice and was extremely helpful in guiding us for finding dinner. Walked up the stairs to our room, yes there are stairs but there are lower floor rooms available, we picked 3rd floor. The room was wonderful, clean, well laid out, very cute and comfortable. The bed was very comfortable, the bathroom was well maintained and was great for getting dressed the next day. We checked out and left our luggage for 1 last stroll around Avalon before our ferry, once again talking with the owner on the desk. This was a fantastic experience! We would not hesitate to book again when we are able to visit Catalina again. Thank you for your hospitality.
Stayed 1 night in Jan 2024
Response from Jim on 31 Jan 2024
Thank You Michael

8/10 Good

William

Travelled with partner
Liked: Cleanliness
The building is aged and without an elevator, but the room was spacious, clean, comfortable and the bathroom had been updated. There were no in-house services, but it is close to all the waterfront shops, pubs and eateries and an easy walk to the ferry, zipline, Casino, bison tour meeting place and other island attractions.
Stayed 1 night in Jan 2024
Response from Jim on 23 Jan 2024
Thank you William.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised with this Hotel! We loved it and staff was wonderful! Denise I hope I get her name correct. She upgraded our room and was super nice! I loved the mattress i slept really good and room was nice and clean. Will be returning again!
Stayed 1 night in Jan 2024
Response from Jim on 23 Jan 2024
Thank you Brenda

10/10 Excellent

Arely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jim on 20 Jan 2024
Thank You Arely

8/10 Good

William

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jim on 19 Jan 2024
Thank You William

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly and helpful staff. Comfortable and spacious room.
Stayed 1 night in Jan 2024
Response from Jim on 17 Jan 2024
Thank you Steven

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that everything was near!! The staff thank you soo much to Jack,...Jim, Jimmy, Jack & Denise you made our stay memorable!! Intention to stay there again soon!!
Stayed 4 nights in Jan 2024
Response from Jim on 15 Jan 2024
Thank You Rosaura

8/10 Good

Elizabeth

Liked: Amenities
Friendly staff. Good location.
Stayed 1 night in Jan 2024
Response from Jim on 15 Jan 2024
Thank you Elisabeth

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jim on 15 Jan 2024
Hello Edward . It is hard for me to reply to your displeasure when you don't leave a comment . I apologize for whatever displeased you. Catalina is a great place please come again .

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and accommodating, very helpful. I recommend this place.
Stayed 1 night in Jan 2024
Response from Jim on 8 Jan 2024
Thank You Elizabeth

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, it’s a family owned business and they make you feel like family. The hotel was well maintained, clean and cozy. I was there for a weekend trip and it was perfect.
Stayed 2 nights in Jan 2024
Response from Jim on 8 Jan 2024
Thank you Stephanie

8/10 Good

Walter, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia agent when questioned said that the hotel had breakfast and an elevator, neither of which was true.
Stayed 2 nights in Jan 2024
Response from Jim on 8 Jan 2024
Hello Walter , I apologize for the mis- information from the Expedia agent . . We offer coffee ,water, and tea.

6/10 Okay

Linda

Like the location Size of our room
Stayed 1 night in Jan 2024
Response from Jim on 8 Jan 2024
Thank you Linda

4/10 Poor

Nina

Stayed 2 nights in Jan 2024
Response from Jim on 8 Jan 2024
Thank you Nina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Catalina
Great view. Very accomadating.
Stayed 1 night in Dec 2023
Response from Jim on 5 Jan 2024
Thank You

4/10 Poor

Sridhar

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No specific breakfast timing..somedays it was not provided..very limited options eventhough says continental breakfast. Bathroom fixtures needs upgrading. Sofa bed very uncomfortable Not worth $320 per nitght ...
Stayed 3 nights in Dec 2023
Response from Jim on 31 Jan 2024
Thank you Sridhar for your review . However I could not find you on the registry . I'm curious which room you were in to check the bed on the couch. The mattresses we have are tempurpedic , or have custom thickness. We offer coffee , tea ,and water during the winter months. And continental breakfast resumes in the spring. We do not charge ever for baggage storage , wi-fi , and ice . We have refrigerators , and micro-waves in the rooms.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot good location
Stayed 1 night in Dec 2023
Response from Jim on 31 Jan 2024
Thank You Gregg

10/10 Excellent

irving

Stayed 2 nights in Dec 2023
Response from Jim on 5 Jan 2024
Thank you Irving

8/10 Good

Joleene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jim on 31 Dec 2023
Thank You Joleene

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2023
Response from Jim on 31 Dec 2023
Thank You Donal