6/10 พอใช้
Erika
เดินทางกับครอบครัวและเด็กเล็ก
6 พ.ค. 2026
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
I am writing to express my disappointment regarding my recent stay and check-in experience.
While the accommodations themselves were satisfactory, our arrival experience at Fairfield was unacceptable due to the conduct of the front desk clerk, Jarode.
We arrived at approximately 9:30 PM on Saturday evening after a long day of travel, tired and expecting to check into the room we had reserved. Instead, Jarode informed us that our reserved room was unavailable due to overbooking. This information was delivered in a rude, dismissive, and unprofessional manner. He stated he had “a long day,” which did not excuse his behavior toward paying guests.
He initially offered us a room with one king bed and a sofa bed, which did not meet our original reservation for two queen beds. He then suggested relocating us to a nearby Residence Inn, but informed us that complimentary breakfast would not be honored despite it being included in our original booking. When I questioned why an amenity included in my reservation would not transfer, he dismissively responded that those were his manager’s instructions.
Given the circumstances, we accepted the transfer to Residence Inn in order to secure the proper sleeping accommodations. Fortunately, the front desk associate at Residence Inn was exceptionally professional, courteous, and welcoming. Her service significantly improved what began as a very frustrating experience. The room was clean, and the stay itself was comfortable.
Erika
เข้าพัก 1 คืน, พฤษภาคม 2026
